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“Very disappointing”

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Sun Hotel and Tea Rooms
Ranked #67 of 75 Canterbury B&B and Inns
Hertfordshire
1 review
“Very disappointing”
Reviewed 9 March 2010

We knew the room was going to be small but that wasn't a problem as we didn't plan to spend too much time in it. The owner seemed quite pleasant and gave us the key to the front door and explained how we would get in in the evening. We noticed the room was very cold when we arrived but when we returned in the evening it was like a fridge. Luckily my husband is a Carpenter so he was able to fix the window which had come off its runner so we were able to stop the wind that had been blowing through it but unformtunatly this was not until the following morning. The sheets did not look too fresh. There was no heating at all and no hot water in the morning. When my husband went to tell someone in the morning at 9am there wasn't anyone at all in the Hotel. I believe the owner had stayed elsewhere! When he did arrive he came into our room to turn on the boiler.......half an hour later there was still no hot water or heating! We gave up at this point and left without having our breakfast as we wanted to find somewhere to warm up. Such a shame as the Hotel looked so promising and is in such a brilliant location. Very disappointing in deed.

  • Stayed March 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brown62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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120 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
canterbury
1 review
Reviewed 25 February 2010

I found the hotel immaculate, fantastic service and we were well looked after. will come again and recomend it, thank you

  • Stayed February 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pinocchios
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kent
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 January 2010

Recently went away with my partner for a romantic weekend, the hotel staff were very friendly and helpful the service was very good much to| what one would expect from a one off hotel rather than a chain of hotels. The place was very nice and clean the room was to a high standard the bathroom was finished in marble and spotlessly clean. Then just to round of the weekend the breakfast serveredthe next morning was first class. Thank you to the sun hotel and staff for a very nice weekend away. We made a good choice of place to stay.

  • Stayed January 2010, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank liztrott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 January 2010

My partner booked this hotel as a surprise and I wasn't disappointed. The manager greeted us with big smiles and was very helpful. We stayed in the Sun Room which is above the main street: yes it was a little noisey with the usual drunks leaving the pubs but you would have to expect this staying in a hotel which is in the centre of town, two seconds walk from the entrance to the catherdral. The jacuzzi was lovely and worked perfectly. The four poster bed was very nice too. We had no problems with dirty sheets either and the TV which has freeview worked fine. As we went in the second week of Jan it was very quiet and we were the only people eating breakfast. The breakfast was good but not the best i've had. (No offer of cereal, no brown toast, they forgot teaspoons for the tea and the sausages are the thin french style ones-not a massive issue if that's what you like). I think this might have been exasperated by the newly employed French waiter whom has just arrived in the UK and was only trying his best. Overall I would go back- however it wasn't me that paid and the other half thinks it wasn't quite worth the money. And I liked the decor: a matter which is cleary subjective and down to personal taste, I wouldn't judge the hotel negatively on this aspect.

  • Stayed January 2010, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maz213
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UK
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 January 2010

Ok, let's start with the one star we've awarded: they had a room at the last minute (we phoned from the car on the motorway and other places were fully booked - was that a clue?). The location is fantastic (but noisy on a Saturday night!).
Now the four stars it didn't get: the decor is appalling. The hotel is centuries old, but the furniture and decor is tasteless and not in keeping with the building: not stylish, contemporary or modern and not traditional either - just cheap and tacky. Don't be fooled by the pictures. This place is tackorama (they boasted of a recent redecoration). The Cathedral view room looks over a shopping street with a few inches of the Cathedral spires visible. Very disappointing. We were promised a jacuzzi, but it was a standard bath. Then there was the shower that had no hot water (despite hot water coming out of the basin taps) and no heat in the heated towel rail. But the piece de resistance was the 'clean' bed linens that were stained by a previous guest's period (yes, they had been washed and put back on the bed). Not what one expects for £180 per night!
We don't recommend this to anyone!

  • Stayed December 2009, travelled as a couple
    • Value
    • Location
    • Rooms
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Helpful?
Thank TwoGoMadInDorset
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Canterbury hotels

east sussex
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 15 December 2009

My wife and I stayed here for our wedding night in October. We took the Sun Room with a jacuzzi and an amazing 4 poster bed. The greeting we got was excellent, the manager went out of his way to make sure we were happy and had everything we needed despite us rocking up at about 12.30am.

The room and indeed the rest of the hotel was a slightly weird combination of old and new but we liked it! There was a fair bit of street noise outside (Saturday night) that kept on going until about 4am so we didn't get much of a peaceful night's sleep.

However, breakfast was very nice and the manager again was very helpful sorting us out with a cab in the morning.

All in all, the Sun Hotel is a very welcoming if slightly odd place with a couple of little niggles but with heaps of character. We would certainly recommend it to anyone wanting something a bit different!

  • Stayed October 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
Thank doubleeddie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canterbury
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 September 2009

Lured by the idea of a 4 poster and a jaccuzzi we stayed here and I must say those 2 features were excellent. However the rest of this so-called hotel, more like B&B, is unrateable. The luxury of the ancient four poster did not fit with the other modern Habitat furniture, the greasy breakfast, chipped teapot, soggy toast, no jams, no hairdryer, not working lights, the on mostly-flickering-off TV, or the less-than-cosy cafe downstairs. For the price we paid I expected a lot better quality.

  • Stayed August 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HoneyMoaner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sun Hotel and Tea Rooms

Property: Sun Hotel and Tea Rooms
Address: Canterbury CT1 2HX, England
Region: United Kingdom > England > Kent > Canterbury
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
Ranked #67 of 75 B&Bs / Inns in Canterbury
Price Range (Based on Average Rates): £
Hotel Class:3 star — Sun Hotel and Tea Rooms 3*
Number of rooms: 7
Reservation Options:
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Also Known As:
Sun Hotel Canterbury

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