Stayed at the this hotel to attend a school re-union day on 17th September 2011. Check in was very bad. I was told by the receptionist that she had problem with the computer. She than asked her colleague. She then went to the reception office, without saying a word to me and never returned. I was left standing at the reception desk waiting until another member of staff came our from behind. This was over 5 minutes, by which time there is a queue at reception.
I forgot my code for the in room safe. Went out to dinner, came back and informed reception. The receptionist did not say a word to me and disappeared. Again left hanging at reception. She came back and informed me that someone will be up to unlock the safe.
The house keeper came to the room and did not knock but just let herself in.
This is the worst Holiday Inn I have ever stayed in, being a Priority Club Member. The last time I complained a got a really condescending reply from the manager.
- Official Description (provided by the hotel):
- Welcome to The Holiday Inn Rochester-Chatham hotel. This modern, well equipped hotel contains fully air-conditioned bedrooms all with high speed internet access. With our mix of Double, Twin & Family Rooms (Kids Stay & Eat Free) and fuly equipped Spirit Health & Fitness Centre with Pool, the hotel is the ideal location for both business & leisure travellers.The Holiday Inn Rochester-Chatham hotel is ideally located for key attractions including Leeds Castle, Historic Dockyard Chatham, Rochester Cathedral, Dickens World & Brands Hatch Race Circuit. Access to the Holiday Inn Rochester-Chatham hotel is easy via both the M2 & M20, or by train to Rochester station, making the hotel a central base for touring Kent or a convenient stop-off en-route to Folkestone and Dover.For Conference & Events, the hotel has fantastic facilities for all types of Meetings, Functions & Ceremonies within the Academy Conference Centre. Click here for more info. ... more less
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- Also Known As:
- Holiday Inn Rochester-Chatham Hotel Chatham
- Holiday Inn Chatham
- Chatham Holiday Inn
- Holiday Inn Rochester-Chatham Kent