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“Lovely Hotel” 5 of 5 bubbles
Review of Holiday Inn Rochester-Chatham

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Holiday Inn Rochester-Chatham
Ranked #4 of 6 Hotels in Chatham
Sydney, Australia
Level Contributor
53 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Lovely Hotel”
5 of 5 bubbles Reviewed 7 June 2013 via mobile

We stopped here half way through a mini tour with a theatre performance for 3 nights. We were fortunate enough to have our day off here. Made full use of the pool, spa, sauna and steam room to relax. A group of us had a lovely dinner in the restaurant also. Beautiful lamb. We spent all of our nights occupying the bar and sampling more from the menu. The sweet potato chips were a highlight. The rocky road sundae was disappointing though. More ice team and brownie than rocky road. Rooms and bathrooms were lovely and the staff were very helpful.

  • Stayed May 2013
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Roxy_Smith84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris R, General Manager at Holiday Inn Rochester-Chatham, responded to this review, 10 June 2013
I'm so glad you were fortunate enough to have your day off at the Holiday Inn Rochester and were able to make such good use of the leisure facilities. They are an asset to the hotel. It was also great to read your comments about your dining experience and the rooms. Thank you for reviewing us, and I hope you get a chance to return sometime in the near future. Good luck with your theatre performances.
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626 reviews from our community

Traveller rating
    127
    223
    184
    55
    37
See reviews for
140
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (168)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Proud to be British
Level Contributor
82 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 bubbles Reviewed 29 May 2013

The hotel was easy to find, situated just 5 minutes drive from the M2 and M20, plenty of parking and ideal for visiting attractions in the area. It is also well equipped with a heated indoor swimming pool and gymnasium.
We stayed at the hotel for three nights in a executive room, arriving on Saturday evening. Check in was efficient and quick by friendly, professional staff. The room was excellent clean,comfortable and well equipped. We did experience noise outside of the room on a couple of occasions, this however was not the fault of the hotel but other, inconsiderate guests.
The bar area did not seem to be large enough for the size of the hotel, with a wedding party in progress on the Saturday night and a further function on the Sunday night seating was at a premium this however was not a major problem.
The dining room was plain and simple, again on the small side with seating, especially for breakfast, being limited. Breakfast was excellent although the service was a little bit hit and miss though in fairness to the staff, who were very friendly and worked really hard, it was an extremely busy period.
All in all we enjoyed our stay, all the staff were a credit to the hotel, friendly, helpful and professional no matter what position they held. I would recommend the hotel and would stay again with no question.

Room Tip: Choose an executive room if available, cost a little more but larger rooms with extra perks well wor...
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  • Stayed May 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank longhair9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris R, General Manager at Holiday Inn Rochester-Chatham, responded to this review, 31 May 2013
I'm so glad you found the hotel an excellent base location for your stay in Kent. It was great to hear that you found all the staff a credit to the hotel and that you would stay again. I look forward to welcoming you back.
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Manchester, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 28 May 2013

Arrived saturday 25th May checked in at 7pm after a helish journey on the M25.Check In was quick and efficiet.Stayed in room 126 which was ok Twin beds which was a little tricky as there was me,Husband and Daughter.Went to the restaurant straight away they were not able to fit us in until 830 because there was a wedding party in the bar area.We needed to eat quickly as our Daughter needed to be in her bed so the front of house recommended the pub down the road.
Beds were comfortable although bit of a tight squeeze.No noise disturbance.Bedroom was typical for a Holiday Inn,
Breakfast was good Pool was great, Paid £112.00 for the night

  • Stayed May 2013, travelled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank nicwood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris R, General Manager at Holiday Inn Rochester-Chatham, responded to this review, 31 May 2013
Thank you for your review. I'm so sorry the restaurant was busy when you arrived but pleased to see the reception staff offered you an alternative option for dining. It was good to see that you enjoyed the use of the pool.
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crawley
Level Contributor
56 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed 28 May 2013

Stayed for a couple of nights. Room functional, clean the staff were all delightful, helpful and friendly. Also had breakfast and evening meal and although they were very busy nothing was too much trouble. Asked for extra milk for room, was there in 5 mins. It is a good hotel for a base. There are no frills or scenary just a perfect hotel as a base. Only one complaint but it was not he hotels fault. Too many children running about. There is also not a lot to see and you will have to use the car to get to places.

Room Tip: If there are lot of children you can hear them running around if you are on the lower floors. We ha...
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  • Stayed May 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank CrawleyNandp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris R, General Manager at Holiday Inn Rochester-Chatham, responded to this review, 31 May 2013
Thank you for reviewing the hotel. I am so glad you received such good service and nothing was too much trouble for the staff. I hope we can welcome you back sometime when we have less children staying.
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Crewe, United Kingdom
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 27 May 2013

Stayed one day and night for a convention and I must say how wonderful all the staff were. The whole hotel is spotlessly clean as is the pool and gym. I can't really fault anything (though I did hear some traffic from the nearby road in the early hours), and would recommend this hotel to everyone.

Room Tip: If you are a light sleeper ask for a room away from the road.
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  • Stayed May 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Cynpar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris R, General Manager at Holiday Inn Rochester-Chatham, responded to this review, 31 May 2013
Thank you for your review. I am so glad you found the hotel so spotlessly clean and how great you felt the staff were. It is always nice to hear such good comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 26 May 2013

Regularly stay at this hotel with my family - incl 12,6, and 5 yr old
Superb service from reception to the bedrooms.
Generally every body is geared towards fulfilling customer satisfaction
Every time I have booked always find the staff eager to help and make adjustments for us even upgrading our rooms
Restaurant staff , pleasant but sometimes I presume either because of under staffing or just too busy can take for ever to clear plates or bring your orders .
Sometimes kids started falling asleep while waiting for deserts etc
My children love the pool
Will keep coming again and again.

  • Stayed April 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mahachiep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris R, General Manager at Holiday Inn Rochester-Chatham, responded to this review, 31 May 2013
It was great to hear that you regularly stay at the hotel. Thank you for all of your kind comments,I am so glad that you and your family enjoy your stay and make good use of all of our facilities. We look forward to welcoming you back.
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London, United Kingdom
Level Contributor
42 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 20 May 2013

Use Holiday Inn and other IHG hotels a lot- and the standard you can expect is pretty much universally good. This ones no exception. It's dated on the outside (late 80's brick) and it's got a bugger of an entrance and exit (watch out). But rooms were spacious, decent size. Bathroom needed updating maybe.

Hotel has restaurant, pool, gym etc. Didn't use so can't comment.

Only criticism: road noise for rooms on the dual carriage way side of things was a little irratating at 6 AM on Monday morning....!

  • Stayed May 2013, travelled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Alex B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris R, General Manager at Holiday Inn Rochester-Chatham, responded to this review, 21 May 2013
I'm sorry you found the hotel a little dated on the outside, but pleased to hear you found us universally good. Next time you stay with us please feel free to phone the hotel directly to make your booking and request a room away from the road side. We will do our best to accommodate your request.
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Additional Information about Holiday Inn Rochester-Chatham

Property: Holiday Inn Rochester-Chatham
Address: Maidstone Road, Chatham ME5 9SF, England
Phone Number:
Region: United Kingdom > England > Kent > Chatham
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 6 Hotels in Chatham
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Rochester-Chatham 3*
Number of rooms: 149
Official Description (provided by the hotel):
Welcome to The Holiday Inn Rochester-Chatham hotel. This modern, well equipped hotel contains fully air-conditioned bedrooms all with high speed internet access. With our mix of Double, Twin & Family Rooms (Kids Stay & Eat Free) and fuly equipped Spirit Health & Fitness Centre with Pool, the hotel is the ideal location for both business & leisure travellers.The Holiday Inn Rochester-Chatham hotel is ideally located for key attractions including Leeds Castle, Historic Dockyard Chatham, Rochester Cathedral, Dickens World & Brands Hatch Race Circuit. Access to the Holiday Inn Rochester-Chatham hotel is easy via both the M2 & M20, or by train to Rochester station, making the hotel a central base for touring Kent or a convenient stop-off en-route to Folkestone and Dover.For Conference & Events, the hotel has fantastic facilities for all types of Meetings, Functions & Ceremonies within the Academy Conference Centre. Click here for more info. ... more   less 
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Also Known As:
Holiday Inn Rochester-Chatham Hotel Chatham
Holiday Inn Chatham
Chatham Holiday Inn
Holiday Inn Rochester-Chatham Kent

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