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“Visiting family in Chatham”

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Holiday Inn Rochester-Chatham
Ranked #4 of 6 Hotels in Chatham
Lanzarote, Spain
Level 3 Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Visiting family in Chatham”
Reviewed 30 June 2013

The first thing that strikes you is the steps down to reception and the drab staff uniform.
Reception staff are blase. Rooms are fine except there seems to be a lot of cost cutting going on, mean amounts of tea and coffee making items and bathroom toiletries. Bath foam is also shower gel according to room cleaning staff.
Dining room is reminiscent of a works canteen and well air conditioned making it cold to sit and eat, no doubt for staff benefit and them having to wear those heavy drab uniforms. Breakfast was standard fare with not much extra choice in the fruit / cereals section. Layout was uninviting.
We stayed for three nights and had to point out to the duty manager on the last morning the debris under one of the servery counters which could be seen from the dining side and had been there since we arrived. There was also spillage on the cool counter cover which had not been wiped up, also since we arrived and again pointed out.
The only redeeming aspect of our visit was the academy centre managed by Peter.
He very kindly provided us with a private room for a meeting along with copying facilities.
The fact that you have to pay exorbitant rates for WiFi access is this day and age says how far behind this hotel group is.
They must rely on business travelers charging to their company accounts in order to get away with these rates. £5/hour, £28/day.
Would return as a last resort

Room Tip: Ask for at back room away from lifts and staff room. Noisy road, noisy lifts and staff room.
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  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank golliwogMojacarSpain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris R, General Manager at Holiday Inn Rochester-Chatham, responded to this review, 2 July 2013
Thank you for taking the time to review the hotel. I am so sorry for the poor issues you experienced during your stay. Your comments have been noted and retraining will be provided for staff where necessary.
I was however pleased to see how great you found Peter, and how he accommodated all of your business needs so well.
As from July 1st WiFi will be free for our elite priority club members.
I do hope that you will reconsider staying with us when returning to visit your family in Chatham.
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667 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (173)
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English first
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 June 2013

A real shame, there didn't seem to be a friendly feel to this hotel on this occasion, the staff seemed under pressure, it took a very long time to be spoken to for seating in the restaurant, service very slow but polite and apologetic, main before starter, but the real let down as small cafe style paper napkins at dinner, not normally expected from Holiday Inn especially at the restaurant prices, a bad decision to remove the linen in my view. Room very noisy. Sorry but not one for a future visit.

Room Tip: Don't go for a twin.
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  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mike1333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris R, General Manager at Holiday Inn Rochester-Chatham, responded to this review, 2 July 2013
Thank you for taking the time to review the hotel. I am so sorry that we seem to have let you down on this occasion. I am so sorry that you felt the way you did about your visit, and you felt it unfriendly. This is definitely not normally like the Holiday Inn Rochester and I will be looking into your comments further. Retraining will be being provided for the staff where necessary.
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Travellers are raving about these Chatham hotels

Level 6 Contributor
87 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 25 June 2013 via mobile

During our stay there the Jacuzzi was out of order & the pool spoilt by badly behaved children supposedly having swimming lessons .The room was clean but probably the smallest we've stayed in . Due to the size of room it was very hot & windows couldn't be opened . We chose not to eat as the breakfast was extortionate & the evening menu was very limited & over priced . Waited ages at the bar as staff seemed more interested in chatting to regulars , when we did get served the member of staff didn't know the price of a cola . Wouldn't stay there against, there area several nice independent hotels close by that are better value

Stayed September 2012, travelled with family
Helpful?
Thank Markb156
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris R, General Manager at Holiday Inn Rochester-Chatham, responded to this review, 27 June 2013
Thank you for taking the time to review the hotel. I am so sorry for the shortcomings that you experienced during your stay. Retraining will be taking place for the bar staff where necessary. We do have some great value offers for breakfast and dinner which can be pre purchased from reception. I am only sorry that you were not offered these.
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Southwold
Level 4 Contributor
46 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 24 June 2013 via mobile

This hotel has great potential. Staff are welcoming, pleasant and helpful. Unfortunately they do not deliver. I was promised a bathrobe to walk to the pool in the morning but it turned out there are none available. Dinner was good but exceptionally slow service. It's likely to be a management issue as no duty manager in evidence. Probably the worst service in a Holiday Inn I've ever stayed in!

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank julieawin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris R, General Manager at Holiday Inn Rochester-Chatham, responded to this review, 25 June 2013
Thank you for taking the time to review the hotel. I am glad that you found the staff so welcoming and helpful. Sincere apologies that we were unable to provide you with the promised bathrobe. We will be looking into this further. If you would like to phone the hotel directly and talk to my operations manager he will be happy to talk to you about the poor service issues that you experienced with us.
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Holmfirth, United Kingdom
Level 3 Contributor
22 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 21 June 2013

Pleasantly situated overlooking the small airfield, but not a lot else nearby. Our room was right at the end of a maze of corridors but had the advantage of being far away from the wedding party that was being held at the hotel, hence a decent nights sleep. Rooms could do with a bit of a face lift but were clean. Unpleasant smell of smoke along the corridors so presume they still have smoking rooms The pool/spa looked good but unfortunately we didn't have time to take advantage of it. The bar was fine and an average bottle of wine wasn't too expensive,

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LAB31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris R, General Manager at Holiday Inn Rochester-Chatham, responded to this review, 25 June 2013
Thank you for taking the time to review the hotel. I am glad you had a quiet room at the back of the hotel and were able to get a decent night's sleep. We do have an on going decoration programme in the hotel. Apologies for the corridors that smelt of smoke, this is not usually a problem for the hotel. I do hope that you will have the opportunity to re-visit us in the near future and make use of our great spa and pool facilities.
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Southampton
Level 4 Contributor
39 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 19 June 2013

I arrived at the hotel a little stressed and tired from a busy day at work with the weight of the world on my shoulders, check in was easy and efficient and after a couple of hours relaxing in my room I ventured out to the bar/restaurant for a drink and meal. At this point I felt like part of the furniture until a real character appeared, Deena, what a magnificent breath of fresh air. Alive and full of character not just a waitress a real star who was able to lift my day and make my stay worthwhile. The hotel is great but individual characters are the difference that make the difference. Definately coming back to have my spirits lifted even further. Thank you.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Baileys01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris R, General Manager at Holiday Inn Rochester-Chatham, responded to this review, 20 June 2013
Thank you for reviewing the hotel. What a great comment about our staff. I will make sure that Deena is aware. I am so glad you enjoyed your stay.
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Dax, France
Level 4 Contributor
36 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 15 June 2013

We stayed at this hotel for two nights and were delighted by the greetings we received upon arrival. The reception staff were both so friendly and helpful it was uplifting. We live in France and are used to good service here but unfortunately this has not always been the case in England. However, the level of service and the quality of the room was exceptional. It was also good to see a weekend menu where the meal deals and wine prices were reasonable. The day time menu looked a bit pricey and the wine especially so. This one assumes is for the business fraternity but others may be put off by this.

Room Tip: rooms at the back of the hotel although they overlook the air strip are suprisingly quiet
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  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nigel733
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris R, General Manager at Holiday Inn Rochester-Chatham, responded to this review, 17 June 2013
Thank you for taking the time to review the hotel. I was so pleased to see you had such a great stay and compare us favourably with the great service that you get in France. I hope we can welcome you back again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Rochester-Chatham

Property: Holiday Inn Rochester-Chatham
Address: Maidstone Road, Chatham ME5 9SF, England
Phone Number:
Region: United Kingdom > England > Kent > Chatham
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 6 Hotels in Chatham
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Rochester-Chatham 3*
Number of rooms: 149
Official Description (provided by the hotel):
Welcome to The Holiday Inn Rochester-Chatham hotel. This modern, well equipped hotel contains fully air-conditioned bedrooms all with high speed internet access. With our mix of Double, Twin & Family Rooms (Kids Stay & Eat Free) and fuly equipped Spirit Health & Fitness Centre with Pool, the hotel is the ideal location for both business & leisure travellers.The Holiday Inn Rochester-Chatham hotel is ideally located for key attractions including Leeds Castle, Historic Dockyard Chatham, Rochester Cathedral, Dickens World & Brands Hatch Race Circuit. Access to the Holiday Inn Rochester-Chatham hotel is easy via both the M2 & M20, or by train to Rochester station, making the hotel a central base for touring Kent or a convenient stop-off en-route to Folkestone and Dover.For Conference & Events, the hotel has fantastic facilities for all types of Meetings, Functions & Ceremonies within the Academy Conference Centre. Click here for more info. ... more   less 
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Also Known As:
Holiday Inn Rochester-Chatham Hotel Chatham
Holiday Inn Chatham
Chatham Holiday Inn
Holiday Inn Rochester-Chatham Kent

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