I visited a few years back and found It an absolutely dire experience.
I recently visited again with my two daughters and my 82 year-old father. Everyone enjoyed every single moment. Our guide 'George Snow' was amazing at staying in character, being enthusiastic, including the children, and answered unexpected questions from the kids like a real expert.
At £7.50 per ticket, you get so much for your money! However, there are a few steps in the haunted house at the end of the tour, and there is no lift for that part which means wheelchair users will miss out on the final part of the tour, and push chair users will need to carry it up the stairs (though the tour guides are so helpful in helping lift buggys).
The games of tin can alley and bucketball in the courtyard were a nice final touch - the girls didn't stop laughing at the wit of Oliver who runs the stalls. Hilarious, friendly and great with the kids. Though I do think the stall was a final money-grab on behalf of the managers, since the prizes were clearly old stock which could be purchased in the gift shop for the same price as playing the games!
In short then, fantastically educational and really good fun. I would come again. The actors are all wonderful. But the people in charge really need to invest more money in proper gift shop stock.
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