Visiting the Bridgewood Manor on the 2nd January 2014 as an extended family of 7, meeting up for a 'late-lunch'. Although I am unable to rate the hotel itself (it does sound lovely!) or the quality of the food itself (explained later) I can certainly rate the service - poor.
When arriving, we were seated on several large, comfortable chairs positioned around a small table (it would have been a bit awkward to eat on there). The staff were friendly enough and gave us all some menus. We ordered some drinks - and were disappointed to say the least. Two of us asked for a mix of OJ and lemonade, but instead received OJ mixed with what tasted like carbonated water. When asking the waiter politely to return the item and give us another drink mentioning that it tasted like 'carbonated water', the waiter then replied: 'I know, sorry about that. I'll take it back straight away. This was far under our expectations.
We then ordered the (fairly expensive) food, which did sound lovely. Although I am unable to state exactly what all of us ordered, I can remember one of the items - a BLT something-or-other for two people. Everyone else ordered other items from the menu.
The waiter arrived back to the table about 10 minutes later to tell us that there was none of one of the things we had ordered.
Fifty minutes later, we were told that now BLT 'things' were available. We were anxious to eat, and therefore ordered something else from the menu, hoping that it would arrive promptly.
Around 20 minutes later, some servings of chips that had been ordered with some of the meals had arrived - but were served at completely different times and they were absolutely stone cold. After this, we decided that we should leave. We did not eat our chips, and we complained to the manager - because...
1. The waiter did not know what was available, and only told us what was a long way through the meal.
2. Our drinks tasted of carbonated water.
3. We had waited long enough - it was like the main dishes were simply not going to arrive.
The manager spoke to us, gave us a rather unprofessional reply and mentioned that they would be glad to see you again, and that they were sorry that this had happened. Considering how long we had waited, as well as the inconvenience we had experience, it would have been nice to have been given a gesture of good will (giving us the drinks for free) but this didn't happen.
Most of the staff were friendly and the food sounded nice, but unfortunately the service was lackluster. I would therefore not be able to recommend this BAR-RESTAURANT.
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