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“Great food, but poor atmosphere and service”
Review of New Moon Flower

New Moon Flower
Ranked #25 of 170 Restaurants in Dover
Certificate of Excellence
Cuisines: Chinese
Dining options: After-hours, Delivery, Reservations
Restaurant details
Dining options: After-hours, Delivery, Reservations
Level Contributor
72 reviews
19 restaurant reviews
common_n_restaurant_reviews_1bd8 31 helpful votes
“Great food, but poor atmosphere and service”
Reviewed 11 May 2014 via mobile

Visited for my Dad's birthday - his choice. And to be fair to them the food was lovely and pleasant enough - lovely cooked lamb and duck! The only thing that let it down on the food front was the "bang bang chicken" which is served cold. This may be a personal thing but cold chicken just is a no go in my mind and they didn't explain that on the menu.

Tip: try the Mongolian Lamb - was the best dish by fair!

Service wise, I found them to be a little rude, a little miserable and a little too pushy for buying drinks. I know that's where they'd make their money on an all you can eat concept but it was really off putting. The restaurant is a little dates and even a small spruce would make the atmosphere much better.

Overall the food was to be fair, lovely and an all you can eat concept for freshly prepared dishes for £17.80 a head on a Saturday night is reasonable but I would recommend others over this one.

Helpful?
1 Thank Dannii P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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163 reviews from our community

Visitor rating
    81
    41
    17
    11
    13
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Korean first
  • Any
English first
Lanark, United Kingdom
Level Contributor
27 reviews
19 restaurant reviews
common_n_restaurant_reviews_1bd8 15 helpful votes
“Excellent Well Cooked Food”
Reviewed 1 May 2014

Went tonight with family for our meal.
Was excellent, well cooked food, good value for money (£15 all you can eat)

Restaurant was very busy.
They even took my Scottish note without a fuss!! WONDERFUL!!

Could possibly do with slightly bigger toilets.

Would go back!! Wonderful!!

  • Visited May 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Stuart M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dover, United Kingdom
Level Contributor
20 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
“We'll be back!”
Reviewed 1 May 2014

We had a first rate meal here tonight, the restaurant was packed (Thursday night) - the staff were quick and efficient, and the food was delicious. We hadn't been for a while, but we'll definitely be back!

  • Visited May 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Sue T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dover, United Kingdom
Level Contributor
18 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 31 helpful votes
“The Best By Far”
Reviewed 10 April 2014

Want a truly scrumptious sit down Chinese meal. Stop here and enjoy not only traditional Cantonese food but the most amazing atmosphere and service you will ever find. Great food, good prices and friendly service. Can't wait to go again

Visited April 2014
Helpful?
Thank Mac M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dover, United Kingdom
Level Contributor
10 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
“Good food but awful service!”
Reviewed 7 March 2014

No questioning the food at this restaurant is great however the customer service is truly awful.

We were there with a big party (20) so our order was taken in 3 differnt groups, which is fair enough.

1 groups starters arrived whilst the rest of the table had to wait 25 minutes. By the time the other groups finished their starters that mean the 1st group waited ages for their main.

When the main orders did come various dishes where missing so we politely asked if we could have the missing dishes only to be told "youll have to wait". Shocking!

Finaly as its a buffet menu, one of the party ordered one more dish that finaly arrived after all the places had been cleared and he was expected to eat the dish from the serving plate and he was "kindly" given a fork!

  • Visited February 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Ryan J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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