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“Over priced and disappointing.” 2 of 5 bubbles
Review of BEST WESTERN PLUS Dover Marina Hotel & Spa

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BEST WESTERN PLUS Dover Marina Hotel & Spa
Ranked #5 of 9 Hotels in Dover
Redditch, United Kingdom
Level Contributor
44 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Over priced and disappointing.”
2 of 5 bubbles Reviewed 16 November 2013

Upon arrival the welcome wasn't very friendly.
Then there is only 1 very small lift and all guests (myself included) seemed to be on 4th floor. So I was stood there for ages waiting for lift and had to squeeze in with 2 other people in the end.

The car park is across the road so I was soaked by the time I got to the hotel (and then had to go back out in it to put a 'free car parking' sticker inside.) If you go, don't follow signs for the car park like I did, instead you can park on the road out of the front of the building.
Then my room had a annoying alarm sounding for the first hour. The room faced the town even though I booked sea view and the room was baking hot with no air con. I couldn't sleep due to the heat.

The food in the restaurant sounded amazing, but when it arrived it wasn't the best. The scallops were tiny and tough (one was even burnt.) The seafood tagliatelle was bland and had tiny pieces of shell in it. The food wasn't cheap either and the service wasn't the best.

Breakfast was better, I opted for porridge which was nice and the coffee was lovely. But to be honest that's the only positive I have.

I stayed at the Premier Inn in Dover before and based on this experience next time I would stay there instead!

  • Stayed November 2013, travelled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
9 Thank sally B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (306)
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Paducah, Kentucky
Level Contributor
37 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 bubbles Reviewed 13 November 2013

Our family of 6 spent 1 night here before our cruise to the Baltic.The room for my husband and myself was small,terribly hot,in the back and the windows would not open and of course no air conditioning. Our son's family room for 4 was just beautiful,very large with a fantastic view of the sea.They were able to open their windows so got a nice sea breeze at night.We ate dinner there and the food was terrible. I even paid extra 5 bp for 2 upgraded meals and the steaks were so tough you couldn't cut them. I complained about the 5 bp extra charge and the girl at the desk promised to take off the charge from our bill but never did. We had booked this hotel with a large Cruise Critic group and I guarantee I will never stay there again. The place has great curb appeal but what a disaster inside.

Room Tip: If the weather is warm do not book here as there is no air conditioning and the windows will not ope...
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  • Stayed June 2013, travelled with family
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank BaileyKentucky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newcastle upon Tyne, England, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 12 November 2013

just spent a week here with my girlfriend visiting friends..she us to live here ..and always wanted to stay in this hotel ..we have had drinks here outside before a few times when been down dover visiting.so i treated her thinking it would be a special romantic stay...well i must say im very disappointed ,, it started at the desk was told breakfast was £10 or £12 extra i thought are you kidding ive just paid £500 !! went the room,, as soon as we walked in i couldnt believe the size of it ,a double bed jammed in the corner beside the 3ft seaview ,,[porthole]..1 small wardrobe..1 small desk a couple of chairs ..my girfriends stuff would fill the wardrobe so i had nowhere to put my things !
i wanted to walk out there&then ..but didnt say so to her but i could see she wasnt very happy.
we got spruced up and went for a drink at the bar ,,the staff were ok but slow serving ,,had a few drinks then went back to room as we were tired from driving down.
tried to sleep but the noise of other guests banging doors kept me awake.
.this went on all week ! plus a party of lads the floor above sounded like they were wrecking the room.. all in all this hotel was a major disappointment i will never stay here again ,,

Room Tip: unless you are midgets forget it.
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  • Stayed November 2013, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank Chris W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Dover hotels

Stratford-upon-Avon, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
4 of 5 bubbles Reviewed 6 November 2013

Like one the other reviewers we stayed on a 2 night break including ferry crossing. We upgraded for £15 to take the car over. There was enough time to get to Ypres and visit Hill 62 to see the trenches and war graves then a quick stop off at Dunkirk before the ferry crossing back. Unfortunately the weather was not at its best and we had a small delay. We are in the restaurant on the ferry which was very good and distracted us from the choppy seas. The hotel staff were very friendly and efficient at all times. Dinner and afternoon tea on the 1st day was included and we were impressed by both. Only downside was that the rooms were a little too warm, it was November and the heating was off so no idea why this was. But thanks go to the staff at the Dover Marina you are doing a really good job.

  • Stayed November 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank VDS123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Strood
Level Contributor
53 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 bubbles Reviewed 5 November 2013

Booked a break that included afternoon tea, evening meal, B and B and a foot passenger crossing to France... Fantastic!

. We arrived a bit early but the room was ready, Lobby is inviting, as is the bar and lounge. Didn't have a seaview as hotel was fully booked the following day. But our room, with its sloping floor was lovely and warm with view towards the castle and over De Bradlei wharf.

Decided to have the afternoon tea as lunch. Very nice. 4 types of sandwiches, 6 small cakes and a warm scone, jam butter and cream,along with a pot of tea. Filled us up til dinner.

The included evening meal was a 3 course menu, and it was delicious. The restaurant room is beautiful and quite grand. There are window tables if you like. The young man on duty was lovely , friendly and cheerful. He made us feel welcome and as if he cared if you were enjoying yourself. The young lady with a smiley face who served us is also a credit to the hotel. These 2 people made our stay memorable because of their friendliness.

After our trip to France ( Port only 10-15mins walk away) we decided to eat in the restaurant again,from the a la carte menu. Same friendly service, and delicious food.

The whole stay is very recommendable. We would definitely stay at this hotel if we were in Dover again. Well Done Best Western....10/10

Room Tip: Ask for a seaview...... they will let you have one if one is free.
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  • Stayed November 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank karen g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aslackby
Level Contributor
95 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 bubbles Reviewed 4 November 2013

We stayed here prior to catching the ferry the next day to France.
The hotel is a great place to stay; in Dover there are many places that are cheaper, and you get what you pay for. This hotel is friendly, clean, great views of the harbour. The real surprise was the excellent quality of the food and service.

Room Tip: Free parking is available at the back of the hotel, but you need a windscreen ticket from the hotel...
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  • Stayed September 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mike T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about BEST WESTERN PLUS Dover Marina Hotel & Spa

Property: BEST WESTERN PLUS Dover Marina Hotel & Spa
Address: Waterloo Crescent, Dover CT17 9BP, England
Region: United Kingdom > England > Kent > Dover
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #5 of 9 Hotels in Dover
Price Range (Based on Average Rates): £
Hotel Class:4 star — BEST WESTERN PLUS Dover Marina Hotel & Spa 4*
Number of rooms: 81
Official Description (provided by the hotel):
The new 81 room Best Western Dover Marina Hotel is set in a Georgian Terrace building and commands stunning views across the Dover seafront with the famous Dover castle in the background. It is centrally located just a few minutes from the Ferry and Cruise terminals and 5 minute walk from the town centre, the hotel facilities include Free Wifi, a Restaurant, Bar & Lounge, and Coffee Shop brewing Starbucks Coffee and Movenpick Icecream.The Waterfront Spa will be open from 01st March 2013 offering a range of Beauty Tretments, Manicure, Pedicure and Massages. ... more   less 
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Also Known As:
Best Western Dover Marina Hotel And Spa
Best Western Dover Marina Hotel Dover
BEST WESTERN PLUS Dover Marina Hotel & Spa Kent

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