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Best Western Plus Dover Marina Hotel & Spa
Ranked #5 of 9 Hotels in Dover
Reviewed 15 January 2014

  • Stayed: January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western GB
Thank Richard B
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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781 - 787 of 1,201 reviews

Reviewed 9 January 2014

We used this hotel as a base prior to a very early journey across to France on 21st. December. We had high expectations having read previous reviews. These were not met.
We accept that it was a busy Xmas evening, however,service was not good. The restaurant and bar were very busy so we opted for room service and have a light snack as we had an early start. This was over an hour late to arrive. No horseradish in the Roast Beef and horseradish sandwich and very little or no crab in the crabcakes...........say no more.
I'm sure the clients in the Restaurant were very well looked after but we weren't and we were paying for a room. I like to point out positives where possible - the room was lovely;modern,bright and clean. The staff were very polite (and apologetic for the rubbish room service) On the whole though,would choose somewhere else for our next pre channel crossing stop over.

Room Tip: £10 upgrade will confirm a sea view
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  • Stayed: December 2013, travelled as a couple
    • Value
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Thank Lynne C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 January 2014 via mobile

Visited best western as a couple for 3 nights. Room was nice, spacious and well decorated. Bathroom clean and bright. But the service was in existent. Nobody greeted us, poor service at breakfast - nobody checked back on us, even though it was not busy and 4 staff members were working on the floor. On the first morning, we asked for 2 fried eggs and 2 poached eggs which never arrived ! On the second day, we requested the same and when it arrived the poached eggs were hard. Lots of choices for the continental option though, which is appreciable. Price is still a little too high according to us - £13 per person for a full English breakfast. The very good point of this hotel is the location - the sea is right across the road and the town centre is only 5-10 minutes walk. We stayed at another best western in London where we had a better experience. When we checked out, the receptionist didn't even ask about the stay and gave us a wrong (and more expensive than it really was) bill. We have stayed at many different hotels, including budget ones such as premier inn and we had a better experience there with excellent customer service - maybe 4* hotels should take exemple on them - especially for the service they provide.

Stayed: January 2014, travelled as a couple
5  Thank Evendra-
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 January 2014 via mobile

Quick stop as we were tired after long drive from Paris to Calais and ferry. Stayed 1 nite room only but i have to say room was absolutely great spacefull clean well design! Only one thing couldnt close window in bathroom properly. On a night of our stay it was a christmast party held at hotel but didnt afect our stay

Stayed: December 2013, travelled as a couple
Thank Michal K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 January 2014

Recently stayed at this hotel for Christmas. Must say what a great time we all had. We were a party of 19 raging from 13 to 74 in age. The hotel looks great , is clean ,the food was really good and the staff were so nice and helpful. Will definitely go again. Special mention to Ashley the bar manager and also Carla the waitress and also the waiter who both worked so hard and with a genuine smile on their faces. Nothing was too much trouble. We will certainly be back!!

Room Tip: They all looked great
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  • Stayed: December 2013, travelled with family
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Thank challifield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 December 2013

Stayed here last week to do a murder mystery.
Have to say the staff were mostly young, were very professional and very friendly, a credit to them.
Room was large and basic, but clean.
Breakfast self service, excellent choice.
Car park slightly off site, but given a permit for free use of this.

Room Tip: Get a sea view if you can. Cullins restaurant nearby excellent
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  • Stayed: December 2013, travelled as a couple
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Thank Kat34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 December 2013

We had 3 nights here and loved it! The staff really went out of their way to assist us..even taking my 3.5 year old to the bathroom while we unloaded the car! We had a larger room with the fold out bed for my daughter. The room was mostly clean and up to date. Breakfast wasn't included for us, but it was so good it was worth paying to eat at the hotel.
I cave it a "poor" for cleanliness for the bathroom. The previous occupant must have broken a glass in the bathroom. My wife found a piece of the glass when she stepped on it and put a nice hole in her foot. After that we found another 5 small pieces of glass on the floor. We alerted the front desk and they sent the housekeeping supervisor up to look at it. They cleaned the floor again, but we still found more glass afterwards! It took 3 cleanings before we got it all up.

We stayed here again on our way back in to France and didn't have the glass issue!

Room Tip: Ask for a beach side room! Excellent breezes at night. Ask about having breakfast included with your...
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  • Stayed: October 2013, travelled with family
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Thank Thomas B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Plus Dover Marina Hotel & Spa

Address: Waterloo Crescent, Dover CT17 9BP, England
Region: United Kingdom > England > Kent > Dover
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #5 of 9 Hotels in Dover
Price Range: £56 - £121 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Best Western Plus Dover Marina Hotel & Spa 4*
Number of rooms: 81
Official Description (provided by the hotel):
The new 81 room Best Western Dover Marina Hotel is set in a Georgian Terrace building and commands stunning views across the Dover seafront with the famous Dover castle in the background. It is centrally located just a few minutes from the Ferry and Cruise terminals and 5 minute walk from the town centre, the hotel facilities include Free Wifi, a Restaurant, Bar & Lounge, and Coffee Shop brewing Starbucks Coffee and Movenpick Icecream.The Waterfront Spa will be open from 01st March 2013 offering a range of Beauty Tretments, Manicure, Pedicure and Massages. ... more   less 
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Also Known As:
Best Western Dover Marina Hotel Dover
Best Western Dover Marina Hotel And Spa
Best Western Plus Dover Marina Hotel & Spa Kent

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