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“Beautiful hotel, great value for money, great staff”

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Best Western Plus Dover Marina Hotel & Spa
Ranked #5 of 9 Hotels in Dover
London, United Kingdom
Level Contributor
49 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Beautiful hotel, great value for money, great staff”
Reviewed 3 February 2014

I found this hotel through tripadvisor, and ended up getting a great deal, sub 50 quid for the night. Had a top floor room that overlooked the sea, which was brilliant as I woke to hear the sea crashing on the beach in the morning! Lobby was recently had a refurb (well it look like it has) and looked lovely. Reception staff were friendly, but found some of the lacked basic local knowledge as to the location of very touristy places.

The Breakfast buffet is very good value (Be sure to book it the day before as its cheaper than getting it on the day!). One of the waiters, Paulo, was brilliant. Very keen, professional, helpful, and cheerful in his role, put the other serving staff to shame a little.

Room Tip: Top floor, sea side facing
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  • Stayed February 2014, travelled as a couple
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Helpful?
Thank cpj79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (316)
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English first
London, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 30 January 2014

Overnighted here as had an early ferry to catch. Was not expecting much beyond the usual Best Western standards. I was surprised and delighted to find a beautifully restored historic hotel literally facing the sea. I never tried the spa so can't comment on those facilities but very pleased with the hotel and would definitely stay here again.

The highlight of the stay was the urbane and charming Dimitris. If there was a prize for the most helpful and thoughtful front-of-house staff - it would be a crime if this chap were not put up for it!

I had phoned to say I'd be arriving late - I hadn't realised it was Dimitris who'd answered the 'phone until I arrived but he confirmed it was not a problem. There was a speedy check-in when I arrived tired and after a long drive and thoughtfully I was reminded to book breakfast and asked if I'd like an alarm call. These are small things I know, but they are the details that frequent travellers like myself look for from hotel chains that aspire to repeat custom.

When I came down in the morning at 6.30am I found the same helpful Dimitris (who had been there at 11.45pm) there to help speed the check-out process as efficiently as possible, so I got to my ferry connection on time.

Well done Best Western Dover I was won over by the old world charm of your hotel and the quality of service I received from your front of house staff.

Room Tip: They are all good - but ask for one that has a sea view - the hotel faces the sea so shame not to...
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  • Stayed January 2014, travelled on business
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Helpful?
Thank Hlj1703
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lyon, France
Level Contributor
32 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 27 January 2014

We had to wait a while for someone to turn up at the front desk. The place was clean, and right opposite the sea. The room was clean and warm (not always the case in winter), and everything was as it should be. The major inconvenient is the floor board that tend to squeak - not a problem during the evening, but at night if someone else is sharing your room, and needs to take a leak - this will most definitely Wake you up. Car parking nearby and included in room rate.

  • Stayed January 2014, travelled with friends
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    • Location
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    • Cleanliness
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Helpful?
Thank RussellLyon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Berlare, Belgium
Level Contributor
248 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 350 helpful votes
Reviewed 27 January 2014

I was able to book 2 rooms here for a night, wasent sure what to expect as it was a winter deal of £30 pound a room.When we arrived we was greated by very friendly staff at the desk, was booked in very quick, given our key cards and told we had been given a free upgrade with sea views.1 room on 2nd floor, other on 3rd. Both rooms very spacious, clean and nice and warm, which was very welcoming as the weather was very cold and wet.We paid an extra £10 each for the buffet breakfast which was well worth it.Everything you could wish for, and everything nice and hot and fresh.Could not fault anything.Would stay again when visiting the area

Room Tip: sea views are good
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  • Stayed January 2014, travelled with family
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Helpful?
1 Thank mrbusy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wellingborough, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 January 2014

Good location and sea view room. Every where you walk the floor boards squeak, you are aware you may be annoying someone above or below you! Room small, one small lift for everyone! Tried the curry night in the restaurant, probably the worst buffet meal ever!.
One bonus, the staff are first class and make up for the other downfalls.

Room Tip: Sea view is a must.
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  • Stayed January 2014, travelled on business
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Helpful?
1 Thank Mike N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dover, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 23 January 2014

My Wife booked a nights stay with evening meal and breakfast as a surprise. Its a hotel which we are both familiar with because we are local but we have never stayed there before. It was my 65th birthday and it was excellent ! We were given the Bridle Suite much to our Daughters amusement. The room was very spacious, nicely furnished and with a balcony over looking the harbour. The evening meal was excellent for a three course set menu, and a reasonable price. The restaurant staff were very friendly and attentive without being overbearing. The breakfast was normal hotel buffet fare but plentiful and hot where required. All together a very enjoyable stay.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robert B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Plus Dover Marina Hotel & Spa

Property: Best Western Plus Dover Marina Hotel & Spa
Address: Waterloo Crescent, Dover CT17 9BP, England
Region: United Kingdom > England > Kent > Dover
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #5 of 9 Hotels in Dover
Price Range (Based on Average Rates): £
Hotel Class:4 star — Best Western Plus Dover Marina Hotel & Spa 4*
Number of rooms: 81
Official Description (provided by the hotel):
The new 81 room Best Western Dover Marina Hotel is set in a Georgian Terrace building and commands stunning views across the Dover seafront with the famous Dover castle in the background. It is centrally located just a few minutes from the Ferry and Cruise terminals and 5 minute walk from the town centre, the hotel facilities include Free Wifi, a Restaurant, Bar & Lounge, and Coffee Shop brewing Starbucks Coffee and Movenpick Icecream.The Waterfront Spa will be open from 01st March 2013 offering a range of Beauty Tretments, Manicure, Pedicure and Massages. ... more   less 
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Also Known As:
Best Western Dover Marina Hotel And Spa
Best Western Dover Marina Hotel Dover
Best Western Plus Dover Marina Hotel & Spa Kent

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