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“You'd get a better night's sleep in a jail cell”

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Best Western Plus Dover Marina Hotel & Spa
Ranked #5 of 9 Hotels in Dover
Reviewed 26 August 2014

We stayed the night of July 26 and could not sleep. Our room was not livable -- even at night it was about 95 degrees. The windows could only be opened about 3 inches, so there was no air circulation even though we had rooms facing the seafront. We checked out after the first night because this was the worst "hotel" we have even been in. We paid in advance for several days, and the "hotel" refuses to give us a refund even for the days we didn't stay.

The hotel knows that the heat in the rooms is a problem, but doesn't care. They say that they never advertised anywhere that they have air conditioning. Don't take a chance staying in this place -- the temperature was very comfortable outside and in the ground floor, but our room was boiling hot.

Room Tip: Don't stay at any room in this place.
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  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
15  Thank Diane A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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665 - 671 of 1,201 reviews

Reviewed 25 August 2014

The hotel was easy to find, to be quite honest, we had been at Dover Castle prior to arriving at the hotel and we could see it from there. Parking was in a common car park but they give you a pass for your car upon check in so there is no fee. The staff is very knowledgeable and friendly. Our room was very nice, a balcony overlooking the water.

The hotel hosted a nice bar, it was nice to grab a glass of wine and sit outside at the tables overlooking the water. We did not eat at the restaurant, looked at the menu and wasn't that appealing to our tastes. There were other choices nearby and plenty to do.

We did order the room service via the card on the door you put out, it was nice to sit out on the balcony.

  • Stayed: August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank DiabloDeb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 August 2014

I was allocated a very small room with a single bed and a very small shower room in the corner. I must have stayed here on one of the warmest days of the year and the window only opened about 3 to 4 inches. It was so warm and at about 9pm I phoned reception begging for a fan to be brought to the room. A fan was provided and this improved things a little. The bedroom decor was tired and the shower room so small that I had to keep my wash bag in the bedroom and when I needed I used the toilet seat as a shelf. Breakfast the following morning was interesting..........very few guests eating at 8am and some very interesting breakfast choices. Liver and black pudding available but no fried eggs. Overalll a fairly comfortable stay but air conditioning would have been welcomed. I would stay again but I would know what to expect.

  • Stayed: July 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
2  Thank WhereU2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 August 2014

Waterfront so wonderful view. best decision was to take a room with a balcony as it was best to enjoy the beautiful weather and sights of the waterfront. multiple ferries in and out and a view of the cruise ship we took form that port. took a cab to the Dover castle and walked back. Hotel room, was upgraded to bridal room. very nice and the difference for the balcony was better seats and table in wicker as opposed to the other balconies which were metal. great size of room with French doors to balcony, also a large window. no air conditioning, but room had a fan. no safe and oddly enough only 1 bedside table. room beautifully furnished. breakfast was no included but we were able to purchase it, and it was quite good and we were nicely accommodated with special requests. the hotel bar was quite nice although service was slow at times especially for cleaning tables. hotel reception was fantastic, they have a terrific team behind the counter indeed. elevator very slow especially at check out time. bathroom amenities were basic but a great shower. only major issue with balcony is that the only room that has obstructed view is the bridal suite where the advertising banner runs the length of the balcony so you could not see the sea form sitting down, you had to be standing/ that was a shock and the main reason I only gave rating as very good as opposed to excellent/ WIFI hard to get on often/ bed felt more like a double, not as big as north American standards

Room Tip: caution with banner over balcony in bridal suite/ but do choose a room with a balcony, especially wi...
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  • Stayed: July 2014, travelled as a couple
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1  Thank jackiefrombrampton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 August 2014

This is our third time staying here, and everytime we do it's simply more amazing than the time before.

First, the staff...simply amazing people. I saw some new faces that replaced some of the few " less than pleasant" folks ( i.e., breakfast staff). My 4 year old still asks to go see 1 of the folks that works during breakfast ( name left out for their privacy). Very helpful when a family friend traveling with us took ill ( motion sick from a rough ferry crossing) and we needed to find a chemist close by.

Breakfast was excellent, and service times are a bit longer than at other places in the area...it's ok to have a slow, sleepy morning ( Important when traveling with kids!), you'll still make breakfast. Room is mostly clean ( Housekeeping always seems to skip 1 task and random- see below) and comfortable. TV, Internet and heating all work great.

My one and only complaint about the hotel remains the same..housekeeping! During a previous stay we had bits of broken glass spread out in the bathroom that we discovered with my daughter stepped on one. We were missing one drinking glass so I assume the previous occupants had broken it and housekeeping didn't clean up the bathroom floor. This time the bathroom floor was free of broken glass, but the bed sheets were full of biscuit crumbs, like the previous occupants ate in bed and the sheets were not changed. I do hope one day the issues with housekeeping will change...this hotel could easily be number 1 in Dover.

Room Tip: Top floors have the better views and get more of a seabreeze at night.
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  • Stayed: June 2014, travelled with family
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Thank Thomas B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 August 2014

Our room number was 400, and it was incredibly hot and humid. The window couldn't open more than 30 degrees. We booked twin, but got triple. When we told the receptionist she was very helpful and said that an extra bed will be removed. We had lunch there and my husband was very happy, but my jacket potato was soggy and was brown in parts inside. Tuna feeling was not tasty. When I complained, the waiter offered something else, or they would not charged. I opted for the latter one. The staff was very friendly, however because of the humidity, and the room did not deliver what was shown on photos, and the food was of a bad standard I would not return, or recommend the hotel.

Room Tip: Do not take a room on the 4th floor.
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  • Stayed: August 2014, travelled as a couple
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2  Thank Elizabeth H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 August 2014

The room was sparkling, the sea view brilliant and the welcome warm.
Breakfast was great including cook-it-yourself waffles and a buffet with a wide choice.
Bar and food well up to standard.
Can't wait to stay here again.

Room Tip: Sea view means you can watch ferries come and go.
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  • Stayed: August 2014, travelled on business
    • Rooms
    • Cleanliness
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Thank Italylover1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Plus Dover Marina Hotel & Spa

Address: Waterloo Crescent, Dover CT17 9BP, England
Region: United Kingdom > England > Kent > Dover
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #5 of 9 Hotels in Dover
Price Range: £56 - £121 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Best Western Plus Dover Marina Hotel & Spa 4*
Number of rooms: 81
Official Description (provided by the hotel):
The new 81 room Best Western Dover Marina Hotel is set in a Georgian Terrace building and commands stunning views across the Dover seafront with the famous Dover castle in the background. It is centrally located just a few minutes from the Ferry and Cruise terminals and 5 minute walk from the town centre, the hotel facilities include Free Wifi, a Restaurant, Bar & Lounge, and Coffee Shop brewing Starbucks Coffee and Movenpick Icecream.The Waterfront Spa will be open from 01st March 2013 offering a range of Beauty Tretments, Manicure, Pedicure and Massages. ... more   less 
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Also Known As:
Best Western Dover Marina Hotel Dover
Best Western Dover Marina Hotel And Spa
Best Western Plus Dover Marina Hotel & Spa Kent

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