We stayed in this hotel the night of 5 July 2014. The weather at the time was partly sunny and dry, but not hot by any measure. When we arrived, there were two staff on the reception desk and several other customers in the check-in queue. As we waited, we heard the staff go through the same speech three times. Because we've stayed in Premier Inn hotels several times in various places, most of what we heard was very familiar: touting the on-site restaurant, offering a dinner booking, asking if breakfast was wanted and mentioning the Good Night's Sleep Guarantee. However, something we'd never heard before was specific mention that, while the hotel did not have air conditioning, there were fans in the rooms, the windows could be opened and an additional fan could be had on request. Since southern England was not in the middle of a heat-wave, this seemed a little odd, but we didn't question it when our turn at the desk came.
However, we understood perfectly when we opened the door to our room (218). It seemed very warm and stuffy to us and the thermometer on the wall registered 27.5° (that's 81° to us of a certain age). When we tried to open the window, it would - as is normal in corporate or government buildings these days - open only a couple inches at the bottom. What's more, the window was "triple-glazed" in order to reduce traffic noise. This additional glazing consisted of two panes of glass on runners on the window sill so, in order to open the window, one of these panes needed to be slid aside. The result being that the very limited ventilation provided by the open window was reduced even further by half the width of the window being obstructed by the inner glass. Making things even worse was the fact that the main road through Dover is right outside the room and cliffs on the opposite side of the road reflect all the traffic noise back at the hotel. While the open window didn't let in much fresh air, it was very good at letting us hear the constant din of a steady stream of cars and HGVs passing by on their way to and from the ferry. Although it must be said that this racket did subside at around 2:30 am, so we did snatch a bit of sleep. In the morning, the thermometer indicated that the room temperature during the night had actually increased half a degree to 28°. This even though the night had turned cool, breezy and it had started to rain. A further annoyance is that the lovely huge, new flat screen TV on the wall had it's maximum volume fixed on such a low level that it was impossible to hear over the noise of the traffic, so we were not even able to distract ourselves with that. On the positive side, the room was - as is normal with PI - very clean and the bed was comfortable. In the morning, I did something I have never before done after staying at a Premier Inn and told the reception desk staff that we did not have a good night's sleep and I wanted a refund. This was done with no real quibbling and only token attempts to excuse the service they had provided.
- Official Description (provided by the hotel):
- Enjoy great sea views close to the port, with handy links to Canterbury, Calais and London ... more less
- Reservation Options:
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- Also Known As:
- Premier Inn Dover (Eastern Ferry Terminal) Hotel Dover
- Premier Inn Dover Central (Eastern Ferry Terminal) Hotel Kent