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“to noise and to hot” 2 of 5 bubbles
Review of Premier Inn Dover East Hotel

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Premier Inn Dover East Hotel
Ranked #3 of 9 Hotels in Dover
Certificate of Excellence
London, United Kingdom
1 review
“to noise and to hot”
2 of 5 bubbles Reviewed 28 July 2014

The room was to noise and to hot 28c every night, bed was not good and stuff didn`t want to know . will not stay there again !
The breakfast was good but dinner was not, very long wait when it wasn`t busy, stuff not friendly

  • Stayed July 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Char A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Dover East Hotel, responded to this review, 5 August 2014
Thank you for taking the time to review your stay at our hotel. At Premier Inn we endeavour to ensure all our guests have a quiet stay in a comfortable environment and do apologise that on this occasion we failed to provide this. Please email your review details including your reservation number to talktous@premierinn.com and we will follow this up with the Management Team. Thank you for taking the time to review our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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453 reviews from our community

Traveller rating
    201
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    22
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (103)
Date | Rating
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  • English first
  • French first
  • German first
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English first
EDINBURGH
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 8 July 2014

We stayed at this Premier Inn on our way to and from France. On both occasions we were greeted by pleasant staff, stayed in a spotless room and felt that we had received great value for money.

The breakfasts were absolutely fine, especially given that children eat free and the staff in the Brewers Fayre were delightful.

This was the first time we had used Premier Inn, I would gladly stay there again.

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MrsCMrCthelittleCs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St Neots, United Kingdom
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed 7 July 2014

The temperature control system was only for heat. The thermostat showed the room was 27.5 C (roughly 80 F) during our stay. That made the room extremely uncomfortable and hot. It was a comfortable 19 C outside (66 F), so we had the window open but it seemed to make no difference. We could not sleep under the covers because we were already sweating. The hotel is next to a busy highway and the cars and trucks were very loud. Maybe if the room had air conditioning, we wouldn't have had to leave the window open all night for fresh air and it would have been quieter. It was easy to access the White Cliffs of Dover and the Dover Castle from the location, but we would rather have stayed elsewhere due to the heat and noise. The room was clean and the Front Desk staff was friendly. But we've paid less for much better.

  • Stayed July 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Stacie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Dover East Hotel, responded to this review, 9 July 2014
Thank you for your review. It really matters to us that our guests have a comfortable nights sleep, and we guarantee this. We do sincerely apologise that on this occasion we failed to provide this. Please be assured that all your feedback is very important to us as we endeavour to meet all our customer’s needs. We would like the opportunity to investigate further, please email your booking & review details to talktous@premierinn.com and we will be in contact directly. Thank you for taking the time to review our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leicester
Level Contributor
30 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 5 July 2014

Stayed at this premier inn for a stopover on the way to France excellent as usual .Our room was by the main road but we didn't encounter any noise.
Highly recommend,normally i would stay in a travel lodge but i find the premier inns are far better value and quality as well

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank snowyricher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fishguard, United Kingdom
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 24 June 2014

the hotel is just like any premier inn you get what you pay for..always clean comfortable with nice size beds. We were visiting family in Dover so it was the ideal location for us. The Duke of York pub serves good food.

  • Stayed June 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Mick A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norwich, United Kingdom
1 review
3 of 5 bubbles Reviewed 24 June 2014

The brewers fare restaurant is poor, don't eat in the restaurant it inadequate and expensive, as a Veggie food selection is poor with little or no imagination given to special requests. Hotel rooms are clean, quiet inside and well maintained

  • Stayed June 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Geeeeeman99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
United Kingdom
Level Contributor
63 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed 23 June 2014

Good location for the ferry next day and friendly staff on reception. The room was spotless and very comfortable. Would recommend if looking for a room near the ferry port. The meal deal for the Brewers Fayre next door was good value with plenty of choice.

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank georgiepops
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Inn Dover East Hotel

Property: Premier Inn Dover East Hotel
Address: Jubilee Way | Guston Wood, Dover CT15 5FD, England
Region: United Kingdom > England > Kent > Dover
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
Ranked #3 of 9 Hotels in Dover
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Dover East Hotel 3*
Number of rooms: 40
Official Description (provided by the hotel):
A stone's throw from the Duke of York's Royal Military School, just outside of the centre of Dover ... more   less 
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Also Known As:
Premier Inn Dover East Hotel Kent

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