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All reviews beefeater next door beefeater restaurant stayed here channel tunnel room was clean euro tunnel night's sleep meal deal all you can eat ferry terminal next morning plenty of parking overnight stop family room quiet location road noise good nights sleep
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Reviewed 23 August 2013

Short or long stay? A very nice site outside and off the main road of the Dover traffic. Only eight minutes from the town centre or docks. Picturesque landscape outside the hotel. Beefeater grill resterant adjaent.

  • Stayed: August 2013, travelled as a couple
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Thank Kenneth S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 August 2013 via mobile

We stayed here as a family of 4 with 2 children. This is an older style premier inn which needs bringing up to date with some of the others. All the basics are in the room, but the beds are not as comfy and hard and lumpy, the bathroom was tiny, the curtains did not black out and the room was hot with small fan so we had to have window open and the road outside is very busy with lorries as main road in to Dover so was very loud. This premier inn is next to a beefeater and our room faced pub so lots noise in carpark outside our room. The staff were helpful but unfriendly, I don't think they smiled once. After 4 nights we were ready to go. Not the best.

  • Stayed: August 2013
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Thank jennyluan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 August 2013

This is the first time we have ever been disappointed with a Premier Inn; this one is getting tired and needs some attention. We had to get the bottom sheet of our bed changed on our arrival by the receptionist (who was excellent) as it was stained, the meal deal in the evening was fairly unexciting, and we noticed at breakfast how grubby the restaurant was if you looked closely in the corners. The breakfast itself was distinctly average by previous Premier Inn experiences, and the overall price of our stay did not represent value for money. Whitbread needs to give this place some attention - and soon.

  • Stayed: July 2013, travelled as a couple
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2  Thank Geoffrey S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 August 2013

We had problems with fire doors in a previous premier inn and this one was no exception. Doors slamming until the early hours, paper thin walls meaning we could hear next door's conversation, it was far from a good night's sleep. Absolutely appalling! The restaurant next door could not cope with the number of people, food took forever to come out and my meal had clearly been left on the side as it was dried up and fairly inedible. Breakfast the next morning wasn't really any better, the large woman serving breakfast acted like she'd rather be anywhere else but there. Really not impressed with the whole experience and wish we had just caught a ferry on the same day as our 4 hour drive up to Dover as stopping overnight was not a refreshing experience as hoped. Will not be using a premier inn again, a good night guarantee? What a load of rubbish!

Room Tip: Choose a different hotel!
  • Stayed: August 2013, travelled with family
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1  Thank thatsmydawg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Dover (A20) Hotel, responded to this reviewResponded 29 August 2013

Thank you for your review. At Premier Inn it remains our main objective to provide guests with a comfortable stay and deliver a high level of service in all our establishments, both in our hotels and restaurants. We sincerely apologise that on this occasion we failed provide this. Please email your details to talktous@premierinn.com and we will follow this up with the Management Team. Thank you once again for taking the time to leave your review.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2013

Too hot, Too noisy, lack of staff, leaking shower, small room for family, I will never stay in a premier Inn again (almost as bad as Holiday Inns). Room had no cooling facility, and the roll out bed was not made up, I had to fetch the linen myself and make it up

  • Stayed: July 2013, travelled with family
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1  Thank Keith D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn Dover (A20) Hotel, responded to this reviewResponded 19 August 2013

Thank you for your review. It really matters to us that our guests have a comfortable nights sleep, and we guarantee this. We do sincerely apologise that on this occasion we failed to provide this. Please be assured that all your feedback is very important to us as we endeavour to meet all our customer’s needs. We would like the opportunity to investigate further, please email your booking details to talktous@premierinn.com and we will be in contact directly. Thank you for taking the time to review our hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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