I booked this "hotel" as it was dog friendly. I was catching the 0730 ferry the next day to start a new life in Germany. When booking, I explained to the hotel staff that I had two bicycles with me, and that they were both valuable. The owner said that they had secure storage on site, and that I was welcome to use it. I arrived in the evening at about 1900. Eventually someone came to the door. I explained that I had been offered secure storage for my bikes. This person, when he could take his eyes off the telly, eventually found a set of keys and led me to a ramshackle lean-to by the car park. I reluctantly put my bikes in there. I explained again that I wanted to be away by 0630, was he sure that someone would be around? "Oh yes, someone is always here"
The next morning I was up and ready to go by 0630. Went down to reception, no one there. Banged all doors, rang all numbers, still no one around. This went on for 20 minutes or so. I could wait no longer, so levered off the locks with my pen-knife, I was even stupid enough to put them back on! Safely in the Ferry Que, rang the hotel to complain, we had also not had the breakfast that we had been charged for. Attitude was "unlucky, I have your credit card details."
I remarked to some other guests that it was an over-priced flea-pit, they didn't disagree. The room was cleanish, but it was really just tired throws covering furniture that is even more tired. The kettle is too big for the taps, if you fill the kettle, you have to empty it again to then put it back on the element. This hotel makes a complete farce of all the grading and rating systems.
Avoid staying in Dover at all costs, but if you must stay there avoid this hotel even more.
- Official Description (provided by the hotel):
- Hubert House is the only 4* GOLD awarded accommodation in Dover. It is a family run business set in a beautiful listed Georgian townhouse. It is situated in an ideal spot cut back into the famous White Cliffs beneath Dover Castle and just minutes away from cruise, ferry and train terminals.Ideal for a one stay, romantic break or holiday. ... more less
- Reservation Options:
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- Also Known As:
- Hubert House Guesthouse Dover, Kent