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“Worst hotel I have ever stayed in - By a long way!”

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Hubert House Guesthouse
Ranked #9 of 38 Dover B&B and Inns
Certificate of Excellence
Berlin, Germany
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Worst hotel I have ever stayed in - By a long way!”
Reviewed 8 September 2011

I booked this "hotel" as it was dog friendly. I was catching the 0730 ferry the next day to start a new life in Germany. When booking, I explained to the hotel staff that I had two bicycles with me, and that they were both valuable. The owner said that they had secure storage on site, and that I was welcome to use it. I arrived in the evening at about 1900. Eventually someone came to the door. I explained that I had been offered secure storage for my bikes. This person, when he could take his eyes off the telly, eventually found a set of keys and led me to a ramshackle lean-to by the car park. I reluctantly put my bikes in there. I explained again that I wanted to be away by 0630, was he sure that someone would be around? "Oh yes, someone is always here"
The next morning I was up and ready to go by 0630. Went down to reception, no one there. Banged all doors, rang all numbers, still no one around. This went on for 20 minutes or so. I could wait no longer, so levered off the locks with my pen-knife, I was even stupid enough to put them back on! Safely in the Ferry Que, rang the hotel to complain, we had also not had the breakfast that we had been charged for. Attitude was "unlucky, I have your credit card details."
I remarked to some other guests that it was an over-priced flea-pit, they didn't disagree. The room was cleanish, but it was really just tired throws covering furniture that is even more tired. The kettle is too big for the taps, if you fill the kettle, you have to empty it again to then put it back on the element. This hotel makes a complete farce of all the grading and rating systems.
Avoid staying in Dover at all costs, but if you must stay there avoid this hotel even more.

Room Tip: Don't bother
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  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank Richard N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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201 reviews from our community

Traveller rating
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    15
    6
    9
See reviews for
45
106
13
5
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (35)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Slovak first
  • Spanish first
  • Any
English first
Eumundi, Australia
Level Contributor
33 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 25 August 2011

Friendly, helpful, all within walking distance to the Castle, Town and Harbour, only a 5 minute taxi ride to the Cruise Terminals.
Excellent breakfasts, room large and comfortable, small balcony overlooking the leafy square. Ensuite with shower is very small. A few flights of stairs and narrow.

Room Tip: The room with the 4 poster bed looked nice
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  • Stayed July 2011, travelled as a couple
    • Value
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Helpful?
Thank janietinkerbell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wales
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 25 August 2011

Hubert house is well-situated for ferry crossings and tourism of the area: central location etc. The two bedrooms were very well-equipped, extremely clean and large. We had a slight issue with the breakfast, which came with the whole package: yes - we had an early channel crossing and therefore had to miss the B and B cooked breakfast. We received a small packet of cereal, a piece of fruit and milk in a flask. We were unable to use the milk because the flask had not been cleaned out properly prior to use ( ie was smelly ). We ask a simple question: at a small additional cost to the owner, why was it not possible to leave out some decent supermarket croissants, a small pot of jam, a few pats of butter and maybe a few rolls for customers to enjoy prior to their early departure ? Yes we appreciate that most hoteIs would take this approach ( we left at 7.00 AM sharp), but still feel that this last rather penny-pinching impression marred an otherwise enjoyable stay at this B and B.

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank paolaWales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rio Verde, Arizona
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 July 2011

Peter, the owner is a unique, independent type that makes the stay different from the normal. He is casual, unassuming, good sense of humor, and above all he's out to make your stay a good one.
If you're a swimmer you'll love it here...Peter swims in the channel whenever possible.
Beds are comfortable, rooms are clean and the price is right! Enjoy

Room Tip: Top floor has best view..but it's a climb....
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  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
Helpful?
Thank Maizelle015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scunthorpe, United Kingdom
Level Contributor
84 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 141 helpful votes
Reviewed 17 July 2011

Stayed here on the way to France and on the way back home. Check-in very smooth, rooms were large, very clean and comfortable. Very reasonable shower power. Enjoyed eating in the Bistro. The included breakfast was more than adequate for us as we are not big breakfast eaters. Husband enjoyed the espresso coffee. Very convenient for the ferries. Would definitely stay here again.

  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Rosie12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alphen aan den Rijn
Level Contributor
269 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed 2 July 2011

Leaving the ferry from Calais we only had to drive a few minutes to Hubert House. Parking on the private car park. Nice reception. Very nice, lovely decorated familyroom (one double, two single beds). Wifi, TV/DVD, complimentary coffee, tea, hot chocolate, cookies in the room, chocolate on the pillow. Small, but complete bathroom. We (couple with two daughters 11 and 13) also had dinner at the little bistro in Hubert House. First class food, delicious desserts. Breakfast wasn't a disappointment either. In short, a pleasant stopover on your way to your holiday destination (and back). We'll be back in three weeks.

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank DokterRuud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barry, United Kingdom
1 review
Reviewed 30 June 2011

A booking for three adult males and offered a triple room ( a bed each). Not very often does that come your way. A beautiful room, very well equiped leaving nothing to be asked for. Superb fresh full english breakfast with the pleasant company of Peter, the owner. A one night stay and we were treated like long stayers. Will recommend to anyone and will allways be our first choice in Dover.

  • Stayed June 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank trevdal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hubert House Guesthouse

Property: Hubert House Guesthouse
Address: 9 Castle Hill Road, Dover CT16 1QW, England
Region: United Kingdom > England > Kent > Dover
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #9 of 38 B&Bs / Inns in Dover
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hubert House Guesthouse 4*
Number of rooms: 6
Official Description (provided by the hotel):
Hubert House is the only 4* GOLD awarded accommodation in Dover. It is a family run business set in a beautiful listed Georgian townhouse. It is situated in an ideal spot cut back into the famous White Cliffs beneath Dover Castle and just minutes away from cruise, ferry and train terminals.Ideal for a one stay, romantic break or holiday. ... more   less 
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Also Known As:
Hubert House Guesthouse Dover, Kent

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