I booked a double room with balcony through booking.com with the view of enjoying wine on the balcony, as advertised and arrived with my husband on Saturday for a relaxing weekend in Ramsgate to be told on arrival that a single room had been reserved for us and that I had made a mistake. Also that a room with balcony could not be pre-booked and that they would determine which room they provide us with. We left on amicable terms to find accommodation elsewhere.
The following day I received an email from Spencer court hotel to apologise that they couldn't offer the room required and that I would not be charged however the hotel then informed booking.com that I was a 'no-show', and that I had asked for a double room on only on arrival. I was notified that I may now be charged for the double room which they claimed I did not book.. Once I contacted booking.com to sort this out they were able to confirm that I did book a double room with balcony and apologised for the way I was treated by the hotel say the hotel had not been honest with them. I was extremely disappointed that the hotel could firstly make such an error and then insulted that they would blame me for it!
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- Also Known As:
- Spencer Court Hotel Ramsgate, Kent