I booked this hotel after reading about it on TA using the booking function off this site. We booked two rooms both of which were described as Sea Views. I am not of the opinion that they were. When I opened the curtains my first view was of the car park. Attached is a photo of what I saw when I first looked straight out. If I turned there was a touch more view of the sea but that was then blocked off by a jutting out wall. No one in our group was of the opinion that our rooms possessed sea views (maybe they called be called partial).
I asked reception and they explained it was considered a Seaview. They did seem very keen to help and offered another potential room but when we went to look it turned out to be a level lower and the view of the sea was blocked across by the pub directly across the road. It was explained to get into one of the corner rooms would involve a different tariff which was significantly more than we were paying.
Making the booking there was a problem with getting the credit card payment to go through. Over several phone calls the staff were generally helpful and we finally managed to get the charge to run through. On check out my friends in the 2nd room had their credit card charged even though I had already paid for the rooms. We ended up reversing payments and re-charging. Not the end of the world but frustrating.
More positively -
1. The rooms were nice although the noise does carry particularly from the room above and the hallway - a trait of an older building I guess
2. The bathrooms (and particularly the showers) were really good.
3. The staff seemed keen to provide good service. (having seen that the manager takes the time to respond to nearly all of the reviews this does not surprise me)
Overall, it seemed like a nice hotel; there were just a few small things that - frustratingly detracted from the experience.
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- Also Known As:
- Pegwell Bay Ramsgate
- Pegwell Bay Hotel Ramsgate, Kent