5 stars for food, service and price. 3 to 4 stars for atmosphere
We had previously had an excellent lunch at The Oak, and thought we would
try three nights as a get away at the hotel. We also ate two nights at the
66 restaurant which is part of the hotel itself.
On the good side, the first night we ate at the 66, the food was very nice:
well cooked and well served and presented. Price was acceptable for the
On the downside:
The reception staff were mixed, from not particularly welcoming to not
really seeming to care at all (not even a ‘thank you’ when we left, £500
They only issued us with one key card to the room when two would have been
The room itself wasn’t the one we booked as there had been a mix up over
how many days we had booked. The room was ok but a little worse for wear:
the windows both had paint pealing and damp marks above them, the bed was
quite loose when you got onto it (it moved: from the holes in the frame it
had clearly been a four poster at one point but no longer) but it seemed
safe and was pretty comfortable. The décor was a little tired but
serviceable. The ensuite was ok and the tea and coffee facilities provided
were quite good. Despite the view of the harbour (which was good) it really
wasn’t worth £110 a night.
Breakfast on the first day was good but ruined by the lack of butter for
the toast. What was brought out was claimed to be butter by the staff but
was patently margarine and quite nasty margarine at that. The juice was
nice and the sausage and bacon on the full English was good.
By day two we had been to Iceland and bought ourselves a packet of butter
(which – for £330 for three days – we really shouldn’t have had to) just in
case they hadn’t taken on board the feedback we gave them on morning one.
Sure enough, we had to use our own butter as they trotted out the same
yellow waxy stuff again. And the sausages were quite inedible.
Day three – having had a meal in the 66 restaurant the night before (one of
the £35 for three courses with a bottle of wine that was quite
disappointing: why go to the trouble of home made soup and bread and still
serve the same waxy margarine?) we could see which way the wind was blowing
and again provided out own butter. We had a full English and a smoked
salmon and scrambled egg with toast on the side. The full English was ok
but the toast was late (the latter two mornings the concept of serving
toast actually with the breakfast seemed to be too difficult) and the toast
for the Salmon didn’t turn up at all. And the cut of Salmon was awful –
thick, dark and cheap. Service at breakfast was rubbish and the food
Any other bad points? Some of the staff were very nice but some needed to
be better trained (employing a bar staff person who couldn’t spell Rioja
was just embarrassing). Being kept awake to three thirty in the morning by
the club next door on our last night because there is no control over what
goes on outside in the street and being woken up at five or six by street
cleaners and dustbin collection made sleeping awful.
Lastly, the room cleaning could have been a bit less close to breakfast –
we did feel we were being rushed out of the room on one occasion (though
the cleaning itself was flawless).
In all, not somewhere we would go back to, which is a real shame. A waste
of the property.
Food 3 star (4 star but spoilt by the Salmon and the butter)
Service 2 or 3 star (quite mixed)
Facilities 3 to 4 star
Location 4 to 5 star
- Official Description (provided by the hotel):
- Hotel on the Royal harbour in Ramsgate. Central to all tourist attractions, Restaurants, Bars and pubs. We also have function rooms for hire. ... more less
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- Also Known As:
- Oak Hotel Ramsgate
- The Oak Hotel Ramsgate, Kent