Fortunately we bought our spa day at a discount site. My first impression of the spa was the dead flowers on the desk as we arrived and they really set the tone of the visit. The relaxation room had old food stuck to the table and crumbs in the carpet. There didn't appear to be tea or coffee facilities only a strange pink fruit tea kept warm over a candle.
We were shown to the locker room and told we had to share a locker as there was a shortage of locker keys. Our locker was also broken! Onto the ladies toilets.... Seat hanging lop sided and more importantly.. No toilet roll ....
The pool was freezing cold, the jacuzzi was extremely hot, the tile floors dirty. Friend booked a 25 minute treatment but only received 15 minutes. The towel on the bed in beauty room had make up around the hole where your face rests, not reassuring, obviously not changing towels between clients.
The dirty laundry bins were at shoulder height over flowing with dirty towels/ gowns. The final insult was being handed Buck's Fizz instead of the champagne included in our deal.
I thought the staff were nice enough. We were offered a day of using the facilities by way of compensation but we wouldn't want to go back.
It's a shame as Spa escape could be really nice with some TLC. Currently it is in desperate need of some repairs and a really good clean. Sadly would not recommend.
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