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“Smart and simple and just about right!”

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Smart and Simple Hotel
Chesterfield, United Kingdom
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Smart and simple and just about right!”
Reviewed 13 June 2014

Stayed in this hotel for a business trip. The hotel is nice and clean and the staff are extremely welcoming and helpful, always a good start.

I stayed in room 18 and I must recommend it; it’s a lovely room with a big bathroom (just a shower though, sadly no bath) and a view over the rather lovely garden dining area.
The rooms are lovely and clean and the wardrobe holds an iron, ironing board and hairdryer, and of course there's a kettle and cups including a small selection of tea and coffee in your room too. (Minor complaint, the teabags were of the unwrapped variety and seemed old; when I made a brew it was pretty ghastly)

The continental breakfast was pleasant with a good selection of cereals, jams and spreads. Fruit and yoghurts are plentiful, but if you want a proper English breakfast you can order that for an additional charge and although I didn’t try it, it certainly looked delicious. It was lovely to be sat in the dining room with the patio doors open to the gorgeous sunshine, and there’s a small waterfall on the patio area. Climb up the steps and you’re in a garden; get yourself a drink from the bar and go and sit up there, especially at dusk. It’s divine, there’s LOTS of wildlife around with a multitude of birds filling the air with glorious song, which almost hides the noise of the traffic and the occasional jet flying overhead. (Bonus: you may spot a cage on the patio area, this is for Sammie an African Grey whose owner brings him out to enjoy the evening sun. He’s a lovely wee chap!)There were cute little frogs hopping around the waterfall too; it was really charmingJ

Unfortunately for me the hotel had somehow thought I was only staying one night rather than two. This mistake was swiftly corrected, but meant I had to be moved from my lovely room to an alternative. I was in meetings all day so wasn’t able to return to the hotel to move my things so this was done for me by staff in my absence. I have to be honest, I wasn’t chuffed about that at all, but everything was present and correct and they had even hung items in the wardrobe for me in my replacement room which I appreciated.

Unfortunately the room they put me in, room 2, wasn’t a patch on room 18. It was large and clean, but the bathroom this time was miniscule, and I was positioned at the front of the hotel meaning I was exposed to more noise. Also the windows couldn’t be opened easily and my room was sweltering. ( I wouldn’t have felt comfortable opening windows so near to the ground floor anyway)A fan in the room would have been helpful.

I also noted that there was an absence of power sockets in this room, the only two that I could see were in the bay window for the kettle. This meant that I couldn’t put my phone on charge at the side of my bed overnight.

There is free wi-fi available (ask at reception for the password) and worked brilliantly for me when I was in room 18. In room 2 it didn’t work very well at all though, so I gave up and went to sleep. Oh, I should also mention that the beds are nice and comfy, as are the pillows (and there are two spare in the wardrobe should you need them). The towels and bedding are laundered to a very high standard, so no quibbles there. (In fact, the towels are especially nice actually)

To sum up I like this place, it offers good value accommodation at a very reasonable price but don’t expect frills and frippery and you won’t be disappointed. The rooms are clean and fresh and the staff are really warm and friendly. The garden area makes this place worth booking during the summer months, BUT avoid room 2 (and 1 actually) if you can. In fact, when you book ask for a room to the rear of the hotel away from the road. (Ask for room 18!!)

Oh, last but not least, the evening meals looked nice. I didn’t indulge but plenty of people did, so I think it’s fair to say that the food served here is good quality. I wish I was staying longer actually, enjoying a drink in the garden before retiring to my room is a very inviting prospect indeed, and I’d be more than happy to stay here again. (Just not in room 2, room 18 is for winners!)

Pros: Clean, bright. Attentive staff, lovely garden. Useful facilities (iron, ironing board and hairdryer) already in situ.

Cons: A bit noisy if placed at the front of the hotel, no consistency of facilities between rooms (to be expected due to the age of the building) Parking is an absolute NIGHTMARE.

Room Tip: Avoid a room at the front, ask for one to the rear of the hotel because of traffic noise. Ask for...
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Lisa_Millar73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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228 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (64)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Maidstone, United Kingdom
Level 6 Contributor
191 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed 1 June 2014

Have stayed here a few times and although the hotel is gradually improving with facilites such as tea and coffee making facilities now available in the rooms, it does need some serious updating.
With a little tlc, this hotel could be transformed into a stunning place to stay, but rooms are now looking shabby and basic. Beds are comfortable though. The shower also took a while to get working.
Depending on who you book with breakfast is not always included in the price and is quite expensive should you wish to have it.
Location is great for the centre and parking can be difficult but we have always managed to find a space opposite the hotel on the road. Staff are very friendly.

Room Tip: Room at the back as they are quieter.
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  • Stayed May 2014, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank Nesto69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rushden, United Kingdom
Level 4 Contributor
49 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 27 May 2014

Paid £95 through laterooms, as had left it a bit late to get a room. It was the cheapest option available.

Parking was a right ballache. Arrived at 4.00pm on Saturday and finally managed to get a free space at the top of Mt Edgecombe Road after a few circuits. Really didn't want to be paying any more for parking.

Reeptionist was very friendly and helpful. Although I'd booked the room with my Amex card on laterooms, the hotel doesn't take Amex.

Room was clean and well appointed (Room 15). Only criticism was that a table had been fitted to the wall under the window, meaning that you couldn't close the curtains properly and the temperature control on the shower was a bit hit and miss.

Again, very friendly and chatty receptionist when checking out.

All in all, a reasonable stay, but wouldn't use again for the parking constraints.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Phil C C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Horsham, United Kingdom
Level 6 Contributor
133 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 6 May 2014

Only in the hotel very briefly. Check-in was good. The bedroom was OK and the bathroom extremely large with a nice bath. Went straight out to a wedding. Not much room in the corridor as a coach load was waiting for the lift. Got back in late. Very quiet. Good night's sleep. Checked out as soon as we were dressed. (Breakfast from the cafe on Tonbridge station). Hotel breakfast looked as if it would have been OK, though not a lot of room. Hotel was very convenient for the station.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank iacamp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rainbow City, AL
Level 4 Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 4 May 2014

A small and quaint hotel in Tunbridge Wells may well be bypassed from the hustle of searching for a hotel in London. May I suggest S&S in Tunbridge Wells.
I stay here once a year and sometimes more and even with changeovers, this is the most relaxing, accommodating hotel I have ever had the opportunity to stay in.

From their able Manager, to the supporting staff,they are no more than gracious, and fit for their positions. Courteous, accommodating, and no request is beyond their scope. The rooms are comfortable, wonderfully appointed and extraordinarily hygenic. the train to London a 2 minute walk, and for those looking for a London escape, I highly suggest staying in the outskirts of the city and relax in their beautiful garden area, Indulge in their fine cuisine and experience their delight in serving their guests.

From breakfast to fine extraordinary curry in the evenings, and a warm welcome on your return / departure, I am a loyal customer. The entire staff has earned it.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank seesalrun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
East Riding of Yorkshire
Level 5 Contributor
49 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 24 April 2014

Have just returned from a 2 night stay at the Smart and Simple Hotel. There are a few negatives but outweighed by the experience. A few suggestions which could make the difference.

1. If you advertise free WiFi in every room make sure it is available in every room
2. Invest in some decent pillows, pillows no thicker than a postage stamp do not contribute to a good nights sleep
3. Have more sockets or at least have them closer to a mirror
4. Advertise that the double room may only have a shower en-suite and not a bath
5. Rethink your breakfasts, which although was freshly cooked it was slightly on the dear side at £9.95 for a bog standard fry up

Other than these quibbles the room was clean and comfy, with a good location, had no problems with the parking at all. The staff were all very helpful and friendly, and for £75 per night we thought it was good value for the area.

Would I recommend it to friends yes I would.
Would we stay here again, yes we would.

Room Tip: Ask about the bathroom - is it just a shower room
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HEY63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
folkestone
Level 4 Contributor
41 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 24 April 2014

this was an unexpected overnight stay that i was forced to make so i wanted something fairly cheap. this hotel was probably not quite 3 star because the difference between the 4 star hotel i stayed in the night before and the Smart and Simple is vast. it was clean and the staff were friendly and smiley. i was in room 15 so had the main road outside. At 4.40 i was woken up by a lorry trundling by and then was kept awake for the rest of the time with relentless cars,lorries and motorbikes.I had to leave the shower going for approx 5 mins before any warmth came out so be warned ...i was about to get someone to fix it.i parked my car opposite the hotel and could leave it there free of charge till 10am.the breakfast was freshly cooked but a little expensive as i dont eat cereal/croissants so £9.95 a little harsh.tea and coffee in room is a must for me so i was glad to see it.iron and ironing board was in wardrobe.It was ok but i have spent cheaper on a brand new premier inn with cheaper breakfast (Buffet).i got a deal of £65 for room and the breakfast was extra.

Room Tip: ask for room NOT overlooking main road. avoid room 15.
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  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank razzoFolkestone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Smart and Simple Hotel

Property: Smart and Simple Hotel
Address: 54-57 London Road, Royal Tunbridge Wells TN1 1DR, England
Region: United Kingdom > England > Kent > Royal Tunbridge Wells
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #10 of 14 Hotels in Royal Tunbridge Wells
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Smart and Simple Hotel 3.5*
Number of rooms: 39
Official Description (provided by the hotel):
Smart and Simple Hotel, 39 refurbished bedrooms located in the heart of town. Other facilities include, bar, meeting rooms, secret garden and free wireless through-out. The hotel and rooms are exactly as you would imagine from the name smart and simple. All have flat screen televisions, en-suite facilities, complimentary hospitality basket, direct dial telephones. Some of our rooms over look the secret gardens and some overlook the Tunbridge Wells common. ... more   less 
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Also Known As:
Hotel Smart And Simple
Smart And Simple Hotel Royal Tunbridge Wells, Kent

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