I really like this place and have done for some years. Therefore I forgive some of the service shortfalls in my score. Staff change regularly and this means there is little consistency, not surprising for a chain. Our waitress was East European and lacked any sign of a softer side, it was all very harsh and perfunctory. No warmth and when it was commented that glasses were not clean she said that they were old and that it was not her problem. No chance of the customer being right with her. The service was pretty slow to start but picked up as service went on, the place wasn't busy on a Wednesday lunch, so things could have been so much better. The annoying thing about this place is it is so much hit and miss, wish it wasn't. Food was well presented and very good, all 4 starters and mains passed muster. We couldn't manage puddings but had coffee, all good. I will keep coming back here and hope that I get the good times more often than the average or Eastern European service approach.
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