My mother and friend arrived at this hotel on Saturday 22nd October on a National Holiday trip to be given a room that had not been cleaned since Thursday - which included beds slept in, dirty towels, dirty bathroom and carpets. How did they know it hadn't been cleaned since Thursday the previous occupants rubbish was in the bin with their personal email details, address and checking out details for the Thursday !!! When complaining to reception they were told the room had been checked - one wonders by whom ! Very disappointed and such a shame as my mother loves her National Holidays and has never had any problems with them. Fab holiday company shame about the Hotel.
- Official Description (provided by the hotel):
- The Mercure Hull Royal Hotel is ideally located in the City Centre, adjacent to the Railway Station. The Hotel is next to the St Stephens Shopping complex and the Hull Truck Theatre. Close to Hull's historic Old Town Centre and The Deep Aquarium, everything is just a few minutes walk away. The hotel offers free WiFi throughout and free parking. ... more less
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- Also Known As:
- Quality Inn Kingston Upon Hull
- Quality Hotel Kingston Upon Hull