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“Disappointing” 2 of 5 bubbles
Review of The Royal Hotel Hull

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The Royal Hotel Hull
London, United Kingdom
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Disappointing”
2 of 5 bubbles Reviewed 29 January 2014

I stayed there last night. I arrived quite late (11:15 pm) and the hotel was already locked. No mention when I checked in of morning paper or wake up call. My room was cramped and in need of refurbishment. Service was fairly ordinary. In the morning, I asked the manager where the county court was. He didnt know and asked his colleague next to him who said: "I haven't a clue" in a rather dismissive way. I hardly ever complain on tripadvisor but I can't recommend this hotel.

  • Stayed January 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank dan s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
royalhotelmanager, General Manager at The Royal Hotel Hull, responded to this review, 13 February 2014
thank you for leaving a review. I am sorry to read that your customer service experience wasn't to our usual high standards. In regards my staff not knowing the location of your visit, I would have expected them to type this into google and to have provided you with the correct route. I will take this up with the team.
I hope that you will return to us in the near future as I am keen to show you this has been an one off laps of service.
regards,
Luc
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,160 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (269)
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English first
Kingston-upon-Hull, United Kingdom
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 26 January 2014

we had an over night stay only last night 25 jan 2014 for my husbands birthday so we could eat and drink around the town and fall straight into bed,,we loved our stay very clean staff was friendly and our room was comfy we booked the breakfast and that was great value for money full buffet breakfast with choices,,booked again for their valentines package,,and were really looking forward to it now we no what were getting,,so were one happy couple

  • Stayed January 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 182julie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
royalhotelmanager, General Manager at The Royal Hotel Hull, responded to this review, 13 February 2014
Thank you for leaving a review. I am pleased to read that you had an enjoyable stay in my hotel. It is always nice to read great feedback as this works as an encouragement to the team. I look forward to welcome you during Valentine.
Regards,
Luc
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
York, United Kingdom
Level Contributor
38 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 bubbles Reviewed 19 January 2014 via mobile

Just had an all inclusive weekend away with my wife at the Mercure Hotel which was excellent value. I had to score it 5 stars, the food in the restaurant both evenings was excellent - not to mention the fab cheeseboard i had both nights which was outstanding. We enjoyed the drinks in a relaxing environment both evenings (17/18th Jan), and were looked after by excellent courteous staff in all areas, reception, bar and restaurant. We got a free upgrade and the room had nice extras such as coffee machine, dressing gowns, slippers etc. The hotel is well located for the centre of Hull and had everything we needed. Will definitely look to come back, thanks for a great weekend.

Stayed January 2014, travelled as a couple
Helpful?
Thank RobEllerkr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
royalhotelmanager, General Manager at The Royal Hotel Hull, responded to this review, 13 February 2014
Thank you for leaving a lovely review. I am pleased to read that you enjoyed your all-inclusive stay with us. It does represent an excellent deal and I hope you will be staying with us again in the near future.
Regards,
Luc
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edinburgh, Scotland
Level Contributor
34 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 14 January 2014

Next to railway station and in centre of town so good location for getting around the city.
Not as grand as it sounds but perfectly adequate for a short visit. Breakfast fine - enough choice. Free wifi.

  • Stayed January 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Steve N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
royalhotelmanager, General Manager at The Royal Hotel Hull, responded to this review, 13 February 2014
Thank you for leaving a review. I am sorry to read that you found that we lost a little of our grandeur. The hotel team work very hard to meet and exceed our guest expecations and I can assure you, we will work even harder to ensure we exceed our already high standards. I do hope you will return to us in the near future and provide me with your feedback to see if we achieved our aim to exceed your expectations.
regards,
Luc
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kingston-upon-Hull, United Kingdom
Level Contributor
63 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed 13 January 2014

Attended xmas party there with my friends work, gorgeous venue, sit down meal was perfect, couldn't fault it, so fresh and yummy!!! Entertainment was good - really enjoyed my evening. Staff was attentive. All in all fun night!!

  • Stayed December 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank KirstyLouL93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
royalhotelmanager, General Manager at The Royal Hotel Hull, responded to this review, 13 February 2014
Thank you for your review. I am pleased to read your excellent feedback about our Christmas parties. I hope this will ensure you book with us again for 2014. We are working on the finalisation of our brochure and I look forward to welcome you again.
Regards,
Luc
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Royal Hotel Hull

Property: The Royal Hotel Hull
Address: 170 Ferensway, Kingston-upon-Hull HU1 3UF, England (Formerly Royal Hotel Hull)
Region: United Kingdom > England > Yorkshire > East Riding of Yorkshire > Kingston-upon-Hull
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#6 Romantic Hotel in Kingston-upon-Hull
Price Range (Based on Average Rates): £
Hotel Class:3 star — The Royal Hotel Hull 3*
Number of rooms: 155
Official Description (provided by the hotel):
The Mercure Hull Royal Hotel is ideally located in the City Centre, adjacent to the Railway Station. The Hotel is next to the St Stephens Shopping complex and the Hull Truck Theatre. Close to Hull's historic Old Town Centre and The Deep Aquarium, everything is just a few minutes walk away. The hotel offers free WiFi throughout and free parking. ... more   less 
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Also Known As:
Quality Inn Kingston Upon Hull
Quality Hotel Kingston Upon Hull

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