We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Nice but room size....”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
The Royal Hotel Hull
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Nice but room size....”
Reviewed 30 April 2014 via mobile

I made a reservation in the hotel 4 months before our stay for a surprise for my wife's birthday, At the time of making I asked the receptionist for a executive room which are larger rooms, She said she will book one of the larger room in the hotel on the first floor, When we arrived at the hotel on the day we were on the second floor in a rather small room, Which I was not pleased with, It was a old hotel but very and clean, the food was really nice The staff were very pleasant, Apart from the room size I could not fault the hotel, I would give the hotel 5 stars but the room size annoyed me because I booked it 4 months in advance only 3 stars from me

Stayed April 2014, travelled as a couple
Helpful?
1 Thank Cityull
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
royalhotelmanager, General Manager at The Royal Hotel Hull, responded to this review, 1 May 2014
Thank you for your review.

I was so dissapointed to read of the mistake we made with your reservation. I can see you really liked our hotel and that the team looked after you so well - it is such a shame that we did not take enough care when handling your reservation and therefore failed to meet your expectations - please accept my appologies.

Kind regards

David
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,265 reviews from our community

Traveller rating
    376
    438
    248
    126
    77
See reviews for
164
496
71
285
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (293)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Warrington
Level 6 Contributor
258 reviews
106 hotel reviews
common_n_hotel_reviews_1bd8 149 helpful votes
Reviewed 30 April 2014

We booked the hotel through a hotel voucher scheme and as a condition had to eat breakfast and evening meal in the hotel. We were not disappointed as the food was very good and staff were very pleasant and helpful. As others have said the hotel is a station hotel and dated but that's all part of the charm and character of the place. We stayed for two nights and the room was comfortable and clean, only slight downside was the strange shower.
Hotel is ideally situated for local attractions and shopping, also there's a cinema in the shopping centre next door. Free parking too! Never been to Hull before but and we were pleasantly surprised, it should do well as capital of culture

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank traveller0065
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
royalhotelmanager, General Manager at The Royal Hotel Hull, responded to this review, 1 May 2014
Thank you for your review.

Hull is a vibrant, proud and unique city, I am pleased you were impressed by your time here.

It gives me even more pleasure to know you found our food very good and the team friendly and helpful.

Best wishes

David
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
makem on hols
Level 4 Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 28 April 2014

we stayed for the weekend 26/04/2014-28/04/2014, it is a nice clean hotel, staff very friendly and helpful, air con in the room with tea and coffee facilities and plenty of TV stations to choose from. It is a bit dated but when you read up on the history of the hotel you can see why it has not been made to look modern, it is part of its character.
We asked for a upper floor,quiet,non smoking room which we got and were happy with it.
the hotel is very central for all amenities.
The price was a bit steep for the stay but we did enjoy it.

Room Tip: as someone said before which we took the advice, ask for a upper floor quiet room
See more room tips
  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank flossy3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
royalhotelmanager, General Manager at The Royal Hotel Hull, responded to this review, 1 May 2014
Thank you for your review.

I was very pleased you found the hotel nice and clean and the team here friendly and helpful.

The history of the hotel is very fascinating (I am new here and learning lots of new things every day). Our maintenance manager John together with his team are working hard to ensure the impression the hotel gives is fresh and vibrant rather than dated and I am hopeful when you next visit you will be impressed with the progress we have made.

Best wishes

David
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Barry SWales
Level 5 Contributor
37 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
Reviewed 26 April 2014

Built either as part of or right next to the train station, this hotel must have been the best in Hull, once!. A little dated but clean and with helpful staff.
I guess that the building must be listed which would explain why (even around the back where they cant be seen) the building still has sash windows. This meant that up until midnight and from 6am there was a continuous 'Ding dong! The next train on platform......'
I did quite enjoy staying there.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bigphil1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
royalhotelmanager, General Manager at The Royal Hotel Hull, responded to this review, 1 May 2014
Dear Phil,

Thank you for your review.

I was pleased to read you enjoyed staying here, our aim is indeed to be the best hotel in the city and I am sorry you did not find us to be so. We have a brilliant and interesting history with a fascinating locatio and interesting features including sash windows - you should however not be disturbed by the station noise and we are working hard to ensure all 155 rooms are quite and peaceful.

Best wishes

David
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Norwich, United Kingdom
Level 4 Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 23 April 2014

This hotel is a decent value for money 3 star hotel. Accommodation is very acceptable if a little dated. All lights and appliances worked in my room during my one night stay.
The staff were all very friendly and willing to assist with any queries or local advice needed.
Restaurant food in the evening was very good indeed, a short and simple menu cooked very well.
All in all a good hotel offering decent value for money.

Room Tip: I only stayed in room 140 and it was fine!
See more room tips
  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Derek K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
royalhotelmanager, General Manager at The Royal Hotel Hull, responded to this review, 1 May 2014
Dear Derek,

Thank you for your review.

I was pleased that you found the team to be friendly and willing and the food to be very good.

It is dissapointing that you found the hotel dated, myself and the team will be working hard to ensure that future guests form an impression of a vibrant historic hotel.

I hope you stay with us when you next visit the city.

Best wishes

David
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 16 April 2014

We arrived with friends for new years eve,warm welcome clean rooms helpful staff.
Upon returning from our meal out we were welcomed to join in the celebrations for
Lowing the dinner dance disco and count down everyone really friendly and sociable. Drinks reasonably priced.

Room Tip: Breakfast was fabulous great choice unlimited seconds
See more room tips
  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lynne G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
royalhotelmanager, General Manager at The Royal Hotel Hull, responded to this review, 23 April 2014
Dear Lynne,

Thank you for your generous review.

I was pleased you enjoyed your stay and hope next year you will join us for our celebrations - we are starting the evening with a glass of bubbly and our piper is piping everyone through to dinner. It promises to be a brilliant night.

Best wishes

David
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 April 2014 via mobile

Well it's an interesting place. Like the look of the old building, but it could do with a revamp. Some of the window don't close properly, which creates a bit of a draft. I think they have really tried to fit a double bed in a very small room, which created a closed in feeling for me. Not the worse room I've stayed in. Free wifi. If they gave a free breakfast and other places were full. Then I would consider. It's right next to the station which is great.

Stayed February 2014
Helpful?
Thank Listeninn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
royalhotelmanager, General Manager at The Royal Hotel Hull, responded to this review, 23 April 2014
Thank you for your review.

I was dissapointed to read that you had difficulty closing your window and that you found the room too small. There are many advantages when staying in a historic hotel and one of the differences with the standardised new build properties is the large variety of room types and sizes, it is essential that we communicate effectivelywith all our guests so their expectations match what they receive. Clearly we did not achieve this and for that I apoloigise.

I would be very grateful if you could drop me a quick email detailing the room you stayed in, this will allow me to ensure the window has been fixed and that the room is described accurately - my email address is gm@hotels-hull.co.uk .

Again thank you for taking the time to let me know know about your stay, I hope you do choose to stay with us again - if you do I will happily buy you breakfast!

Best wishes

David
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Kingston-upon-Hull hotels

Hotels you might also like...
Travellers also viewed these Kingston-upon-Hull hotels
0.1 mi away
Ibis Hull
Ibis Hull
#5 of 18 in Kingston-upon-Hull
793 reviews
0.3 mi away
Holiday Inn Hull Marina
Holiday Inn Hull Marina
#4 of 18 in Kingston-upon-Hull
867 reviews
0.1 mi away
Holiday Inn  Express Hull City Centre
Holiday Inn Express Hull City C...
#8 of 18 in Kingston-upon-Hull
657 reviews
Show Prices
Show Prices
Show Prices
0.4 mi away
Kingston Theatre Hotel
Kingston Theatre Hotel
#2 of 18 in Kingston-upon-Hull
605 reviews
0.3 mi away
Travelodge Hull Central
Travelodge Hull Central
#6 of 18 in Kingston-upon-Hull
471 reviews
3.0 mi away
Village Hotel Club Hull
Village Hotel Club Hull
#3 of 18 in Kingston-upon-Hull
1,196 reviews
Show Prices
Show Prices
Show Prices

Been to The Royal Hotel Hull? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Royal Hotel Hull

Property: The Royal Hotel Hull
Address: 170 Ferensway, Kingston-upon-Hull HU1 3UF, England (Formerly Royal Hotel Hull)
Region: United Kingdom > England > Yorkshire > East Riding of Yorkshire > Kingston-upon-Hull
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#6 Romantic Hotel in Kingston-upon-Hull
Price Range (Based on Average Rates): £
Hotel Class:3 star — The Royal Hotel Hull 3*
Number of rooms: 155
Official Description (provided by the hotel):
The Mercure Hull Royal Hotel is ideally located in the City Centre, adjacent to the Railway Station. The Hotel is next to the St Stephens Shopping complex and the Hull Truck Theatre. Close to Hull's historic Old Town Centre and The Deep Aquarium, everything is just a few minutes walk away. The hotel offers free WiFi throughout and free parking. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Lastminute, Odigeo, Ebookers, HotelQuickly, LateRooms and Cancelon so you can book your The Royal Hotel Hull reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Quality Inn Kingston Upon Hull
Quality Hotel Kingston Upon Hull

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing