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“Needs a bit of work”

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The Royal Hotel Hull
Ringwood, United Kingdom
Level Contributor
152 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
“Needs a bit of work”
2 of 5 bubbles Reviewed 2 July 2014

This Hotel is well situated in central Hull and is attached to the railway station. The building has been partially renovated and the rooms though small are comfortable up to a point, although the view of station in the morning was not inspiring. The plumbing leaves a bit to be desired. My shower leaked over the bathroom floor and the water pressure was very poor. My colleague's room also had plumbing issues. No sports channel on the TV but at least the WiFi was free. Staff were fine although a little lacking in knowledge about places to eat outside the hotel. Finally, I had two breakfasts in the hotel. Service was awful-40 minutes to wait for my coffee and had to ask twice. The breakfast itself was fine, but once more the sausages were only cooked on one side. Bar prices were at central London level, although I was offered a free pint for completed a survey

Room Tip: Suggest you check out the room before agreeing to sleep there because of the noise from the station
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank David H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David C, General Manager at The Royal Hotel Hull, responded to this review, 3 July 2014
Dear David,

Thank you for your constructive reveiw.

I was very concerned to read your comments regards breakfast and I have discussed these with our new breakfast supervisor. I would be very grateful if you could email me with the date of your stay - this will allow us to establish what went wrong and work to improve our service - my email address is gm@hotels-hull.co.uk .

I would also like to know when you are next due to stay in Hull so I may look after you personally.

Best wishes

David
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1,183 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (274)
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English first
Blyth, United Kingdom
Level Contributor
69 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
2 of 5 bubbles Reviewed 23 June 2014 via mobile

Stayed at this hotel for a work trip. Very nice downstairs in the lobby and receptionists were very friendly. Yet that went downhill when I found out my room backed onto Hull train station. The tannoy in the train station went on til about midnight, and to add to that, the room was very hot and the air conditioning system, would turn on, then turn straight off again. The room was very clean and so was the bathroom. But the fact the room backed onto the train station was a nightmare, and ended in me struggling to sleep. Don't think I would be in a hurry to return.

Stayed June 2014, travelled on business
Helpful?
1 Thank Royrace9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David C, General Manager at The Royal Hotel Hull, responded to this review, 3 July 2014
Dear Roy,

Thank you for your review.

I was so sorry to read that you had such a poor night sleep. We have a very few rooms which are disturbed by the noise of the station and we are careful to ensure guests who are allocated these rooms know exactly what they are getting at the time of their booking and when they arrive at the hotel. Something clearly went wrong when we allocated a room to yourself - sorry.

We are working hard to improve the service we offer all our guests and it would be very helpful if you could contact me with the details of your stay so we can investigate how this happened, and ensure it does not happen in the future.

Our air-conditioning has been an issue for a period of time with a number of units not working, I am pleased to report that these are due to be fixed during the course of the next five days

Please let me know when you are next due to stay in Hull, I would like to welcome you to the hotel personally and provide you with a quiet bedroom - my email address is gm@hotels-hull.co.uk .

Best wishes

David
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LEICESTER
Level Contributor
102 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
5 of 5 bubbles Reviewed 22 June 2014

just back from one night stay lovely room bit noisy being on front but had lovely view great meals considering 3 coaches in great resturant service for evening meal brillant brakfast great location in centre of city defintly be back in the future

  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank TIMELORDLeicester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David C, General Manager at The Royal Hotel Hull, responded to this review, 3 July 2014
Thank you for your review.

I was very pleased to read that you had such a good experience and delighted that we retained this standard whilst being so busy.

Best wishes

David
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Halifax, United Kingdom
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 22 June 2014

Stayed here overnight with National Holidays. Pleasantly surprised at this grand old hotel right next to the railway station with a great location for the city centre. Good clean room with bath and shower and comfy beds and hospitality tray (just ring reception for fresh milk). Also a plus point were the bedside lights which had an extra reading light attached. Couldn't fault the food served, very tasty and served with precision by helpful staff. Plentiful buffet breakfast. Just had a little problem with the shower which wouldn't turn off, but one call to reception and within minutes a visit from a member of staff, all was soon rectified. Would definitely stay here again.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank 33fionam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David C, General Manager at The Royal Hotel Hull, responded to this review, 3 July 2014
Thank you for your review.

I was very pleased you had a good stay and enjoyed your time in Hull. I am sorry you experienced a problem with your shower, this has happened in a number of showers and we are in the process of replacing the defective parts in all rooms.

Best wishes

David
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Nottingham, United Kingdom
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 22 June 2014

Wasnt expecting such a good quality hotel. Food was really good with a great veggie choice forachange, room excellent with a beautiful bathroom which wasspotlesslclean. Customer service was brilliant. I have
neverbeen to Hull before, its lovely. Would book again in a flash!!

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sallychandler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David C, General Manager at The Royal Hotel Hull, responded to this review, 23 June 2014
Dear Sally,

Thank you for your review.

I was very pleased to read that you had an enjoyable stay, enjoying our food, customer service and our lovely rooms.

Hull is a great city and in a world which is at times becoming homogonised and bland - Hull has a real identity and character- I am glad you enjoyed it!

Regards

David
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 17 June 2014 via mobile

Great parking, nice welcome and a lounge that screamed but a glass of wine in sink into a sofa. staff very helpful. Rooms basic but had a revamp so comfortable. Great value but don't expect cold glamour!

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sue H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David C, General Manager at The Royal Hotel Hull, responded to this review, 19 June 2014
Dear Sue,

Thank you for your review

Best wishes

David
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Redcar, United Kingdom
Level Contributor
92 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 bubbles Reviewed 14 June 2014

A one night stay to see a show at Hull Truck Theatre which is just a fine minute walk along the road. Car parking at front of the hotel is reserved for lady drivers - perfect. Easy check-in, pleasant enough room which was clean. Our first floor room faced the front of the property and the main road, with no noise problem. Considering it is at the City's main railway station this was a surprising plus. Due to the lack of time we ate in the hotel's lounge - perched on high seating isn't ideal, but the staff were helpful and courteous. Serving food on slates and wooden boards is all well and good and maybe the trend of the day, but a plate or two makes life much easier. There is a reasonable wine list too - another tick.

The en-suite room - bath with shower over was practical and adequate for our purposes - its always a huge plus when the plumbing works well. We were pleasantly surprised to find white towelling robes and mules for our use too.

Breakfast was decent Yorkshire fayre and we both plumped for the Eggs Benedict which were served with homemade hollandaise - an unexpected surprise. The food was hot, the toasting machine toasted, the coffee strong and hot but the tea it was so dark and strong the teaspoon would of stood up in the cup - no hot water came with it but they happily obliged by bringing some.

This hotel is definitely missing a trick or two and with 2017 City of Culture on the horizon should not rest on its laurels - theatre breaks would be an excellent starting point. Would we stay again - yes probably will.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jane187
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David C, General Manager at The Royal Hotel Hull, responded to this review, 19 June 2014
Thank you for your review.

I was pleased to read you will be returning to stay with us again and recognise that we need to make improvements to really impress you

Best wishes

David
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Royal Hotel Hull

Property: The Royal Hotel Hull
Address: 170 Ferensway, Kingston-upon-Hull HU1 3UF, England (Formerly Royal Hotel Hull)
Region: United Kingdom > England > Yorkshire > East Riding of Yorkshire > Kingston-upon-Hull
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#6 Romantic Hotel in Kingston-upon-Hull
Price Range (Based on Average Rates): £
Hotel Class:3 star — The Royal Hotel Hull 3*
Number of rooms: 155
Official Description (provided by the hotel):
The Mercure Hull Royal Hotel is ideally located in the City Centre, adjacent to the Railway Station. The Hotel is next to the St Stephens Shopping complex and the Hull Truck Theatre. Close to Hull's historic Old Town Centre and The Deep Aquarium, everything is just a few minutes walk away. The hotel offers free WiFi throughout and free parking. ... more   less 
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Also Known As:
Quality Inn Kingston Upon Hull
Quality Hotel Kingston Upon Hull

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