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“Enjoyable stay at The Holiday Inn”

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Holiday Inn Hull Marina
Dumfries
Level Contributor
208 reviews
176 hotel reviews
common_n_hotel_reviews_1bd8 207 helpful votes
“Enjoyable stay at The Holiday Inn”
Reviewed 26 November 2012

Our check-in was quickly and efficiently handled by Alison on reception and along with Ashleigh provided a warm and friendly welcome on arrival at the hotel. We checked into an Executive Room on the first floor which had an attractive view overlooking the Marina. Our room was extremely well appointed throughout with a pleasing decor. The hotel is extremely clean throughout and maintained to a high standard.
We had booked our stay on a D,B&B rate and experenced a most enjoyable dinner in the restaurant that evening. The hotel is well located for the shops which are just a few minutes walk away. Additionally ample free parking is available within the hotel grounds.
We had a most enjoyable stay again and all members of the hotel staff extremely friendly and helpful. This was continually illustrated by the team on reception with Karthrine a shining example upon checking-out. We hope to return once again early in the new year.

Room Tip: Ask for a room overlooking the marina for the best views.
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  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank legend14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kerry W, Guest Relations Manager at Holiday Inn Hull Marina, responded to this review, 28 November 2012
Dear Guest,

Thank you for your review following your stay at The Holiday Inn Hull Marina.

I was delighted to read that you liked the hotel and enjoyed your stay. We always try our best to ensure we meet our guests needs so I am pleased you found our staff very friendly & helpful and you liked your room the hotels location and enjoyed your meal in our restaurant.

Your kind comment on each of our staff members have been passed on with many thanks in return.

I look forward to welcoming you back to the Hotel in the not too distant future.

Thank you for choosing The Holiday Inn Hull Marina.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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836 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (249)
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English first
Level Contributor
55 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 25 November 2012

Lovely hotel , stayed 2 nights for husbands birthday ! The staff could not of been more helpful and friendly ! Had bar meals both nights which was lovely as was the breakfast ! Only negative was the taxi firm the hotel used charged triple as to the taxi firm we used coming back so be aware of that ! Having said that Will definitely return :-) x

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cobygrace3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kerry W, Guest Relations Manager at Holiday Inn Hull Marina, responded to this review, 28 November 2012
Dear Guest,

Thank you for your review following your stay at The Holiday Inn Hull Marina.

I was delighted to read that you liked the hotel and enjoyed your stay. We always try our best to ensure we meet our guests needs so I am pleased you found our staff very friendly & helpful.

I look forward to welcoming you back to the Hotel in the not too distant future.

Thank you for choosing The Holiday Inn Hull Marina.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Carlisle, United Kingdom
Level Contributor
57 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 18 November 2012

We stayed at the Holiday Inn on the marina for the weekend, the reception staff were very friendly and helpfull.
The room and the bathroom, were clean and warm and it overlooked the marina. Coffee and tea facilities, ironing board etc., were available in the room.

  • Stayed November 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cathy28748
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kerry W, Guest Relations Manager at Holiday Inn Hull Marina, responded to this review, 28 November 2012
Dear Guest,

Thank you for taking the time to review your stay at our hotel.

It really matters to us that our guests enjoy every aspect of their stay, and I am glad that you liked your room and found our staff friendly & helpful.

We look forward to welcoming you back to the Hotel in the not too distant future.

Thank you for choosing The Holiday Inn Hull Marina.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, United Kingdom
Level Contributor
80 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 16 November 2012 via mobile

Hotel situated in the middle of Hull marina. Very scenic location. Walking distance from all amenities. Shopping centers just across the road. Just small hop from the seaquarium. The hotel staff very nice and friendly.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joasiaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kerry W, Guest Relations Manager at Holiday Inn Hull Marina, responded to this review, 28 November 2012
Dear Guest,

Thank you for taking the time to complete your review, I am really pleased that you enjoyed your stay and thank you for your kind comments.

We look forward to welcoming you back to the Hotel in the not too distant future.

Thank you for choosing The Holiday Inn Hull Marina.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
54 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 12 November 2012

Check-in was quick and efficient, marred only by the use of reflexive pronouns. But in England this is sadly the norm. The lobby area is pleasant and welcoming, it’s only when you get to the floors with the rooms that the mid-range status of the hotel really hits you. Doors and carpets are functional and indicative of the rooms they lead to.

My room was ‘nice’ in all respects, everything worked and it was all very clean. There was nothing out of the ordinary in either a negative or positive way. The bathroom had clean white tiles and a bright white, clean shower curtain, the instructions for whose use were prominently displayed. It had to be pulled all the way along (?) and tucked inside the bath. Of course there are more expensive alternatives, which require less effort on the part of the guest and are less offensive aesthetically. Other cost-saving options can involve offering the customer only the use of a shower and no bath at all. But perhaps this is not possible in northern England for cultural reasons?

A previous guest had left behind their completed ‘experience’ card and their observation that, ‘this is the best hotel we have ever stayed in’ struck me as being sad, very sad. Still, it makes you grateful for what you do have.

There is a minibar (empty) which you have to ask to be filled. Not so much a reflection of the hotel, but the sort of person who stays here I suppose. Alternatively there just isn’t the demand for it.

The usual irritant about wifi applies to this hotel, it costs and it costs a lot. They do a special package that includes movies, if you are really in the mood for being ripped off. Perhaps those on expense accounts don't mind?

So why not stay at the ibis hotel and pay a lot less? Other than the swimming pool and fitness facilities this hotel caters better for a corporate market (meeting and dining rooms), but for a night to stay the ibis would win hands down in terms of value for money.

Finally, a quick mention about the food and service. We used one of the meeting rooms as a dining room for our large party. I do not eat out very often and initially thought that there was a new trend of not using napkins (sabing the planet?). It became clear after we had all had our starters that the lack of napkins was just an after thought.

The food itself was good, in decent quantity and following all the modern fashions e.g. drizzled sauces and a bowl of olive oil with the bread basket. The mundane sounding mushrooms-on-toast was actually very nice. Dessert was a disappointment though. I gave my order (fruit salad) at the very start of the meal and after a long wait, when the dessert finally arrived they brought me some trifle. Perhaps it was the shift change in the middle of our meal? How hard is it to cut up some fruit salad? Given how late it was, I decided to miss dessert completely.

The following morning the breakfast summed up the whole experience. A nice breakfast for those who want a basic full English or continental and er that was it. No smoked fish, for example, but given the numbers of people who were there for breakfast, perhaps there just isn't the demand?

Still if you visit Hull you are not coming here for the excitement are you?

  • Stayed November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SQ320
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kerry W, Guest Relations Manager at Holiday Inn Hull Marina, responded to this review, 28 November 2012
Dear Guest,

Thank you for taking the time to complete your review, we have taken all of your points raised onboard and always try our best to ensure we meet our guests needs & expectations.

We do hope to welcome you back to the Hotel in the not too distant future.

Thank you for choosing The Holiday Inn Hull Marina.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cockermouth, United Kingdom
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 11 November 2012

Just returned from an overnight stay and we couldn't complain. Room clean, beds very comfortable and very quiet. Luckily we overlooked the marina. Beautiful. Breakfast top notch and very friendly staff. We will definately recommend to friends and sty ourselves again.

Room Tip: 220 quiet with a beautiful view
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  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Michelle K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Whitfis, General Manager at Holiday Inn Hull Marina, responded to this review, 12 November 2012
Thank you for taking the time to complete your review, I am really pleased that you enjoyed your stay and thank you for your kind comments and I do hope that we have the opportunity to welcome you back to the hotel in the near future.
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Bath
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 9 November 2012

We attended a Wedding and stayed over night at this hotel in early July and then again in September, We cannot fault the level of service on the day prior to both weddings and on the actual wedding day. The meal served at the wedding was hot and very good quality and unlike another comment all arrived at the same time for our table and for the other guests. The evening functions went well and our rooms were clean. Our check in and out was smooth with no hitches and the staff were friendly, polite and helpful. As we have attended two weddings now and experienced the level of service and quality on each we could not fault it. The function staff certainly know what they are doing as from speaking to our hosts the following morning they had a wonderful wedding.

Room Tip: Ask for a room with a view of the Marina, it's just a little nicer.
See more room tips
  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank maysey15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Whitfis, General Manager at Holiday Inn Hull Marina, responded to this review, 12 November 2012
Thank you for taking the time to complete your review and for your kind comments about the Hotel. I notice that this is the second time you have stayed and attended a wedding. We pride ourselves on the service we offer to weddings and have many happy Brides and Grooms. Once again thank you for your positive feedback on the hotel and we look forward to welcoming you back to the Hotel in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Hull Marina

Property: Holiday Inn Hull Marina
Address: Castle Street | North Humberside, Kingston-upon-Hull HU1 2BX, England
Phone Number:
Region: United Kingdom > England > Yorkshire > East Riding of Yorkshire > Kingston-upon-Hull
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Kingston-upon-Hull
#3 Family Hotel in Kingston-upon-Hull
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Hull Marina 3*
Number of rooms: 100
Official Description (provided by the hotel):
The Holiday Inn Hull Marina Hotel enjoys an excellent location close to East coast seaside resorts, and is an excellent base for visiting other major cities such as York, Leeds and also local attractions such as The Deep. The hotel combines an excellent range of facilities for both business and leisure travellers, our Executive Marina view rooms, which some boast balconies ideal for evening drinks. Facilities including 100 fully air conditioned bedrooms, High Speed Internet Access. Conference and banqueting facilities for up to 120 people and a Spirit Heath and Leisure Club which includes a swimming pool. Holiday Inn Hull Marina Hotel has 4 meeting rooms that will cater for all requirements from training courses, boardroom meetings and Conferences to Weddings and Dinner Dances. Ample car parking is available at the hotel. Hotel restaurant, lounge and bar offer tempting dishes from around the world including the famous Holiday Inn breakfast. Both accessible and family rooms are available at the hotel.The hotel provides an ideal base for visiting local attractions including The Deep, Beverley Race Course, Hull's Museums and the KC Stadium. This hotel is pet friendly, the kids eat free and is fully non smoking. ... more   less 
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Also Known As:
Holiday Inn Hull Marina Hotel Kingston-Upon-Hull
Hull Marina Holiday Inn
Holiday Inn Kingston-Upon-Hull
Kingston-Upon-Hull Holiday Inn

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