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“Friendly staff”

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Holiday Inn Hull Marina
West Yorkshire
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Friendly staff”
Reviewed 17 February 2013

People in Hull were generally friendly, but the staff at this Holiday Inn were very friendly, well done Holiday Inn for employing people who want to help.
Parking - a few free spaces on the quey, just outside the front door - we parked for 2 days no problem

  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FriendWestYorkshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kerry W, Guest Relations Manager at Holiday Inn Hull Marina, responded to this review, 26 February 2013
Dear Guest,

Thank you for taking the time to review your stay at our hotel.

It really matters to us that our guests enjoy every aspect of their stay, and I am so pleased you found our staff friendly & helpful, your kind words have been passed on.

We look forward to welcoming you back to the Hotel in the not too distant future.

Thank you for choosing The Holiday Inn Hull Marina.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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835 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (249)
Date | Rating
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English first
Sheffield, United Kingdom
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 11 February 2013

Really nice hotel. Reception staff were very helpful. The room was clean and really quiet even though we were on the side overlooking the road. The breakfast was really good, it was a buffet 2 mornings and then the final morning it was cooked to order (probably because the hotel was quiet) but it still arrived really quicky and had obviously been cooked fresh. All the staff were very helpful, polite and friendly, nothing seemed too much trouble. The pool and gym were nice and quiet although I didn't use the gym only the pool. I would definately reccomend and will return.

Room Tip: We were on the 3rd floor on the road side but it was very quiet, the marina side would have a better...
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  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alienor24601
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kerry W, Guest Relations Manager at Holiday Inn Hull Marina, responded to this review, 26 February 2013
Dear Guest,

Thank you for your review following your stay at The Holiday Inn Hull Marina.

I was delighted to read that you liked the hotel and enjoyed your stay. We always try our best to ensure we meet our guests needs so I am pleased you found our staff very friendly & helpful and enjoyed your breakfast also.

I look forward to welcoming you back to the Hotel in the not too distant future.

Thank you for choosing The Holiday Inn Hull Marina.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Falkirk, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 5 February 2013 via mobile

Good hotel for price I paid, great view from room and clean though Freeview TV no Sky. No noise at night so great for a good nights sleep. Friendly staff and good breakfast. Parking on site £5 I would return,only down point charge for wifi.

Stayed January 2013, travelled on business
Helpful?
2 Thank McF1888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kerry W, Guest Relations Manager at Holiday Inn Hull Marina, responded to this review, 26 February 2013
Dear Guest,

Thank you for taking the time to review your stay at our hotel.

It really matters to us that our guests enjoy every aspect of their stay, and I am glad that you found our staff to be friendly and enjoyed your breakfast.

We look forward to welcoming you back to the Hotel in the not too distant future.

Thank you for choosing The Holiday Inn Hull Marina
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Halifax, United Kingdom
Level Contributor
35 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 31 January 2013

I have absolutely no qualms about recommending this hotel. The room is fine for an overnight stay and while there were some delays at getting tea and coffee at breakfast the buffet was more than adequate. Both the staff at the front desk and at breakfast were courteous and friendly and they accomodated my request to have a room at the back of the hotel overlooking the marina which has to be quieter than the other side of the hotel. I originally booked to have an evening meal at the hotel restaurant but instead opted to go across the road to the busier ASK restaurant.

Room Tip: Ask for a room at the bach overlooking the marina. Very quiet and better than overlooking the road
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  • Stayed January 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hello73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kerry W, Guest Relations Manager at Holiday Inn Hull Marina, responded to this review, 26 February 2013
Dear Guest,

Thank you for your review following your stay at The Holiday Inn Hull Marina.

I was delighted to read that you liked the hotel and enjoyed your stay. We always try our best to ensure we meet our guests needs so I am pleased you found our staff courteous & friendly.

I look forward to welcoming you back to the Hotel in the not too distant future.

Thank you for choosing The Holiday Inn Hull Marina.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Peebles, United Kingdom
Level Contributor
382 reviews
137 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
Reviewed 26 January 2013 via mobile

Typical UK hotel. I travel all over Europe and I am ashamed to say that Brits do not do hotels well, until you get into the uber star ratings.
The hotel is dated and worn, staff are friendly but when there is a que of four waiting to check in the manager should not chat to the person checking in rather than opening another line. Poor skills even if the customer often books the conference room. Breakfast staff were great, I had to beg to not be served more tea. I hate to say it again but access to the internet is not a luxury. It should be free wifi. Come on holiday inn and Britain as a whole, lets get it together. If your not sure, look at the Germans and Dutch.

Stayed January 2013, travelled on business
Helpful?
Thank Skytourist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kerry W, Guest Relations Manager at Holiday Inn Hull Marina, responded to this review, 28 January 2013
Dear Guest,

Thank you for taking the time to review your stay at our hotel.

I was pleased to read that you found our staff very friendly whilst staying here with us also that you enjoyed your breakfast, we have taken your points raised onboard and always try our best to ensure we meet our guests needs & expectations.

We look forward to welcoming you back to the Hotel in the not too distant future.

Thank you for choosing The Holiday Inn Hull Marina.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lincoln UK
Level Contributor
99 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 25 January 2013

Easy surface parking, swift welcoming and friendly check-in, fair sized well equipped room overlooking the marina.

Ate dinner in the restaurant, quality good, ample portion size, wine overpriced, all in all though a pleasant experience in a nice room overlooking the marina. Service was very friendly, attentive and professional.

Location is excellent for the marina, The Deep, City Centre and old town area.

Hull has a nice art gallery, good museums, a selection of character real ale type pubs in the old town, and is good for a short break.

Room Tip: Top floor, marina view is good.
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  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank iggi_1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kerry W, Guest Relations Manager at Holiday Inn Hull Marina, responded to this review, 28 January 2013
Dear Guest,

Thank you for taking the time to complete your review, I am really pleased that you enjoyed your stay here with us and we thank you for your kind comments.

We look forward to welcoming you back to the Hotel in the not too distant future.

Thank you for choosing The Holiday Inn Hull Marina.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
atlanta
Level Contributor
124 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 16 January 2013

Overall, this is a good hotel for a business traveler. We don't need all the bells and whistles but it is important to have the basic essentials to support working from the hotel room.

Pros:
Good Central location
Nice courteous staff
Decent restaurant & Room Service
Nice view of the Marina
Very quiet hotel & rooms
WiFi available in the rooms (this is nice for business travelers, that don't want to be forced to sit at the desk. I enjoy answering emails etc from the comfort of my bed)


Cons:
Heating - when I visited the temp was -5C. It was troublesome getting the temp warm. I had to change rooms, in order to get a room that provided sufficient heat.

The gym is a joke - it has limited access hours (9am-9pm). There are "personal trainers" that want to instruct you the entire time, when it is not a state of the art facility. It's a very, very tiny room ( what was probably a storage closet), with a mirror on the wall, a couple of treadmills and a few weights. This was the most frustrating part of the trip because with the limited access and the "personal trainers" hovering the entire time, I did not go to the gym to run. I was forced to do some sit-ups, push-ups in the room.

Room Tip: Good location and amenities for business travelers. However, if you have to get a run in/ exercise b...
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  • Stayed January 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank twillis600
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kerry W, Guest Relations Manager at Holiday Inn Hull Marina, responded to this review, 28 January 2013
Dear Guest,

Thank you for taking the time to review your stay at our hotel.

I was pleased to read that you found our staff very courteous & you enjoyed the Restaurant, your room service, WiFi and of course our fantastic location with Marina Views.

We do apologise for the inconvenience caused with the heating in your room, our maintenance team are now working to fix this error for the future, and we take your personal opinion & points raised on board regarding the Spirit Health Club.

However we do believe here at Hull we are one of the most fully equip health clubs within the Holiday Inn Hotels. We currently have 4 treadmills, 4 bikes, 2 rowing machines, 2 cross trainers and 2 steppers. Our resistance equipment includes 6 pieces of static machines, 2 weight benches, dumbbells ranging from 1kg - 20kg and a Olympic bar that can be weighted to over 100kg.
Most importantly our Lifestyle consultants are available to instruct members and guests on safe, effective training and to always be around to support & help develop every individual guest or member when their help is needed or asked for.

We do always try our best to ensure we meet our guest’s needs & expectations so we thank you for taking the time to review our hotel and we look forward to welcoming you back to the Hotel in the not too distant future.

Thank you for choosing The Holiday Inn Hull Marina.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Hull Marina

Property: Holiday Inn Hull Marina
Address: Castle Street | North Humberside, Kingston-upon-Hull HU1 2BX, England
Phone Number:
Region: United Kingdom > England > Yorkshire > East Riding of Yorkshire > Kingston-upon-Hull
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Kingston-upon-Hull
#3 Family Hotel in Kingston-upon-Hull
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Hull Marina 3*
Number of rooms: 100
Official Description (provided by the hotel):
The Holiday Inn Hull Marina Hotel enjoys an excellent location close to East coast seaside resorts, and is an excellent base for visiting other major cities such as York, Leeds and also local attractions such as The Deep. The hotel combines an excellent range of facilities for both business and leisure travellers, our Executive Marina view rooms, which some boast balconies ideal for evening drinks. Facilities including 100 fully air conditioned bedrooms, High Speed Internet Access. Conference and banqueting facilities for up to 120 people and a Spirit Heath and Leisure Club which includes a swimming pool. Holiday Inn Hull Marina Hotel has 4 meeting rooms that will cater for all requirements from training courses, boardroom meetings and Conferences to Weddings and Dinner Dances. Ample car parking is available at the hotel. Hotel restaurant, lounge and bar offer tempting dishes from around the world including the famous Holiday Inn breakfast. Both accessible and family rooms are available at the hotel.The hotel provides an ideal base for visiting local attractions including The Deep, Beverley Race Course, Hull's Museums and the KC Stadium. This hotel is pet friendly, the kids eat free and is fully non smoking. ... more   less 
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Also Known As:
Holiday Inn Hull Marina Hotel Kingston-Upon-Hull
Hull Marina Holiday Inn
Holiday Inn Kingston-Upon-Hull
Kingston-Upon-Hull Holiday Inn

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