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“Comfortable”

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Holiday Inn Hull Marina
Liverpool, England
Level Contributor
113 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Comfortable”
Reviewed 30 November 2013

Stayed here on Thursday night as we were attending a reception at the University. Approaching from the end of the M62 as we did is problematic - made worse by a complicated roundabout system at the Beverley Road junction. We ended up going about half a mile past the hotel to a roundabout and then looping back.

Reception staff obliging enough - very keen to sell us an overpriced breakfast.

Room very satisfactory. Satisfactorily quiet, comfortable, good space.

Getting out in the morning was equally problematic. The car park is protected robustly - the young lady at reception in her enthusiasm to sell us breakfast had omitted to tell us about the 4--digit code required to exit the car park. The "bell" button on the key pad does nothing which we found out only when we went back up to the hotel. Other drivers shared our experience.

So the hotel is perfectly satisfactory in most domains but needs to make greater efforts in telling arriving guests how to easily get into the car park and remember to mention the car park security, preferably before the sales pitch.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bnq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah W, General Manager at Holiday Inn Hull Marina, responded to this review, 4 December 2013
Dear Guest,

Thank you for taking the time to complete your review, I am pleased that you enjoyed your stay with us and found your room comfortable, we have taken your point raised and i will speak with our Reception Manager to address this issue happening again in the future so please accept our apologies for any inconvenience caused to you.

We look forward to welcoming you back to the Hotel in the not too distant future.

Thank you for choosing The Holiday Inn Hull Marina.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
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English first
Leeds, United Kingdom
Level Contributor
55 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 17 November 2013 via mobile

For the price this is a perfectly adequate hotel. The room we had was one of the 'older' rooms and did need a little updating but the bed was comfy and there was a large tv. There was a small fitness suite and a small pool which we used. The location is very good to the city and we got a marina facing room which was quieter. The big question I suppose is do you really want to come to hull, basically it's dump and I won't be rushing back that not the hotels fault.

Stayed November 2013, travelled with friends
Helpful?
Thank Wakylj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah W, General Manager at Holiday Inn Hull Marina, responded to this review, 20 November 2013
Dear Guest,

Thank you for taking the time to complete your review, I am pleased that you enjoyed your stay at our hotel and you liked our Spirit Health Club, thank you for your comments, however i am dissapointed to hear you do not feel the same towards our city but we do hope to welcome you back to the Hotel in the future.

Thank you for choosing The Holiday Inn Hull Marina.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Yorkshire Dales National Park, United Kingdom
Level Contributor
112 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 11 November 2013

Stayed for one night and enjoyed our stay. Apart from some noise in the hallways which did disturb our sleep a little we will return. Breakfast is lovely, plenty of choice and all very fresh, plus service was very friendly and attentive. A special mention to the guy on reception on Saturday 9 November I had forgotten my hairbrush and did not have a comb, disaster for any woman!!! He saved the day with a complimentary comb ( 2 in fact) and even commented on our way out how nice my hair was - great fun and wonderful service. Room was very spacious, lovely hot water and comfortable bed, very clean too.
Enjoyed a glass of wine in the bar area, we did feel the bar area was too open plan, needs more seats and tables, too much space.
We will return as the location is good.
Enjoyed a lovely bar meal and real ale at the Minerva pub, 5 minute walk away.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dannyairedale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah W, General Manager at Holiday Inn Hull Marina, responded to this review, 12 November 2013
Dear Guest,

Thank you for taking the time to complete your review, I am really pleased that you liked your room, enjoyed your breakfast & our location also thank you for your kind comments with reference to our staff. We have taken on-board the point you raised about our Bar/Lounge thank you.

We look forward to welcoming you back to the Hotel in the not too distant future.

Thank you for choosing The Holiday Inn Hull Marina
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Sheffield
Level Contributor
46 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 11 November 2013

If you're visiting Hull,I would highly recommend The Holiday Inn on the Marina. This Hotel is the ideal location for getting into the town/Princess Quay shopping Centre,with only a short stroll across the road and is situated overlooking the yachts and boats on the Marina.
Even though it's just off a very busy main road,it was very peaceful and very pretty.
The front of House staff were extremely helpful, friendly and polite and offered a map, directions and good advice for getting around.The Breakfast and serving staff were also very friendly and the Breakfast buffet was amazing. You could use the Spa and pool for free if you wished and you don't have to check out until 12pm! We even left our car parked at the Hotel to walk into town and look at the local attractions like the SPURN Lightship and The DEEP.Also ideal for the very friendly pubs/bars and restaurants around the town.
Really enjoyed our stay and couldn't fault a thing. Excellent- A+++

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jeanette C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah W, General Manager at Holiday Inn Hull Marina, responded to this review, 12 November 2013
Dear Guest,

Thank you for your review following your stay at The Holiday Inn Hull Marina.

I was delighted to read that you liked the hotel, our location and enjoyed your stay. We always try our best to ensure we meet our guest’s needs, so I am pleased you found our staff very friendly & helpful and enjoyed your breakfast.

I look forward to welcoming you back to the Hotel in the not too distant future so please do let us know if you need anything.

Thank you for choosing The Holiday Inn Hull Marina.
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London, United Kingdom
Level Contributor
108 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 10 November 2013

Having decided to go Christmas shopping in York at the last minute, we were unable to find adequate accommodation, due to the start of school half term.
We booked the Holiday Inn in Hull and hoped for the best.
We have stayed in many Holiday Inns before, and this one was lovely.
On arrival we were upgraded to an executive room which was a nice surprise.
My husband was doubly delighted as the French Rugby League team were also staying there, we in fact shared the lift with two of them!!

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VEUVE2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah W, General Manager at Holiday Inn Hull Marina, responded to this review, 12 November 2013
Dear Guest,

Thank you for taking the time to complete your review, I am really pleased that you enjoyed your stay and thank you for your kind comments, i am also pleased your husband enjoyed his stay with the added bonus of our special guests that week.

We look forward to welcoming you back to the Hotel in the not too distant future.

Thank you for choosing The Holiday Inn Hull Marina.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manitowoc, Wisconsin
Level Contributor
96 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 5 November 2013

if you want to get some rest do not stay in this hotel. I could hear every conversation in the rooms next to me, the bathroom from above me, and the movement in the hallways. The hotel also does not have wi-fi in the rooms. The only positive is the staff. They were friendly.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NotEnoughVac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah W, General Manager at Holiday Inn Hull Marina, responded to this review, 7 November 2013
Dear Guest,

Thank you for taking the time to complete your review, I am really sorry to read that you did not enjoy your stay with us. Please be assured that we have taken on-board the points that you have raised regarding the noise you experienced from your room. Please accept our apologies for any inconvenience caused to you, however we do monitor the hallways and will ask other guests to be courteous to others at all times. I am pleased to read that you found our staff to be friendly & helpful.

Your feedback is very much appreciated as it enables us to improve our standards.

I do hope that you will choose to stay with us at The Holiday Inn Hull Marina again in the future.

Thank you once again for your review.
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Rugby
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 3 November 2013 via mobile

Myself, daughter, and 9 year old Grandaughter stayed in this hotel while visiting my elder Grandaughter who is studying at Hull University, this was by far the cleanest, most comfortable hotel we have stayed in for a short break in U.K. The staff, from reception to waiters and bar staff were so friendly and accommodating, nothing was too much trouble, we had a small problem with restaurant bill but this was quickly solved with an apology and smile. The hotel it's self is very well sited for easy walking into town and a very short walk to The Deep aquarium. It was lovely to be overlooking the Marina.
Also the hotel has a very large car park, we did not need to use the car for the three days we were there as everything was conveniently within walking distance. I would recommend this hotel and will certainly use it again on our next visit.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TessRugby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah W, General Manager at Holiday Inn Hull Marina, responded to this review, 4 November 2013
Dear Guest,

Thank you for taking the time to complete your review, I am really pleased that you enjoyed your stay and thank you for your kind comments regarding our staff, we are very pleased to hear you liked our hotel, enjoyed its location and fantastic views.

We look forward to welcoming you back to the Hotel in the not too distant future.
Thank you for choosing The Holiday Inn Hull Marina.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Hull Marina

Property: Holiday Inn Hull Marina
Address: Castle Street | North Humberside, Kingston-upon-Hull HU1 2BX, England
Phone Number:
Region: United Kingdom > England > Yorkshire > East Riding of Yorkshire > Kingston-upon-Hull
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Kingston-upon-Hull
#3 Romantic Hotel in Kingston-upon-Hull
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Hull Marina 3*
Number of rooms: 100
Official Description (provided by the hotel):
The Holiday Inn Hull Marina Hotel enjoys an excellent location close to East coast seaside resorts, and is an excellent base for visiting other major cities such as York, Leeds and also local attractions such as The Deep. The hotel combines an excellent range of facilities for both business and leisure travellers, our Executive Marina view rooms, which some boast balconies ideal for evening drinks. Facilities including 100 fully air conditioned bedrooms, High Speed Internet Access. Conference and banqueting facilities for up to 120 people and a Spirit Heath and Leisure Club which includes a swimming pool. Holiday Inn Hull Marina Hotel has 4 meeting rooms that will cater for all requirements from training courses, boardroom meetings and Conferences to Weddings and Dinner Dances. Ample car parking is available at the hotel. Hotel restaurant, lounge and bar offer tempting dishes from around the world including the famous Holiday Inn breakfast. Both accessible and family rooms are available at the hotel.The hotel provides an ideal base for visiting local attractions including The Deep, Beverley Race Course, Hull's Museums and the KC Stadium. This hotel is pet friendly, the kids eat free and is fully non smoking. ... more   less 
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Also Known As:
Holiday Inn Hull Marina Hotel Kingston-Upon-Hull
Hull Marina Holiday Inn
Holiday Inn Kingston-Upon-Hull
Kingston-Upon-Hull Holiday Inn

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