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“Dark, scruffy and in urgent need of maintenance”

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Holiday Inn Hull Marina
Belfast, United Kingdom
Level 5 Contributor
92 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
“Dark, scruffy and in urgent need of maintenance”
Reviewed 11 April 2014 via mobile

The hotel is in a good location overlooking the marina but that's the only positive. The room was very small, dark and extremely scruffy. There were doors banging all night long and the lift was noisy too. Breakfast finished much earlier than expected - half ten on a Sunday morning- and the receptionist didn't mention this or provide any information about the hotel's facilities. The room was only fairly clean. I would not stay here again.

Stayed March 2014, travelled as a couple
Helpful?
1 Thank Adele B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah W, General Manager at Holiday Inn Hull Marina, responded to this review, 15 April 2014
Dear Guest,

Thank you for taking the time to complete your review, I am really sorry to read that you did not enjoy your stay with us. Please be assured that we have taken on-board the points that you have raised and corrective action is taking place. However we have just under gone a 76 bedroom refurbishment so i am sorry to hear this is not to your personal standard. Please accept our apologies for any inconvenience caused to you, and I am pleased to read that you found our lovely location of the hotel a plus.

Your feedback is very much appreciated as it enables us to improve our standards, so I do hope that you will choose to stay with us at The Holiday Inn Hull Marina again in the future.

Thank you once again for your review
Kind Regards
Sarah Whitfield
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (252)
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Wideopen
Level 3 Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 10 April 2014 via mobile

Another stay another twin room (single beds) with Holiday Inn, they must have it as a preference more me, no matter where I stay with them, Edinburgh, Manchester, London, Hull I always get a twin. And to cap it all my colleague, who checked in after me, gets an executive room despite reception stating rooms are allocated on a first come first served basis.
Add to this Wi-fi you have to pay for meaning they squeeze just a little bit more out of you.
I HATE HOLIDAY INN.

Stayed April 2014, travelled with friends
Helpful?
1 Thank mozroz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah W, General Manager at Holiday Inn Hull Marina, responded to this review, 15 April 2014
Dear Guest,

Thank you for taking the time to complete your review, I am really sorry to read that you did not enjoy your stay with us, we do always alocate bedroom types to which have been booked and always offer an upgarde when it is avaliable, as we do only have a number of each room type to offer our guests so this is done at the time of booking.
Also we would like to inform you that we now do offer free WiFi to our IHG Reward Gold & Platinum members and from July 1st 2014 free WiFi will be inclusive to all members of our free to join IHG Rewards Club. So we hope this will help you in the future.

Thank you once again for your comments & we do hope to welcome you back to the Hotel in the not too distant future, and thank you for choosing The Holiday Inn Hull Marina.

Kind Regards,
Sarah Whitfield
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
SimonOF
Level 5 Contributor
73 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 8 April 2014

Lucky enough to be upgraded and given a room overlooking the marina. Nice large room that was newly decorated. Shame the bathroom wasn't which had cracked tiles on the floor.

The room was freezing and took over an hour to warm up.

Food wasn't too bad.

There isn't much choice of hotels in Hull so likely to be staying here again. Hopefully it will be warmer.

Room Tip: Rooms overlooking the marina are nice.
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SimonOF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah W, General Manager at Holiday Inn Hull Marina, responded to this review, 9 April 2014
Dear Guest,

Thank you for your review following your stay, I was pleased to read that you enjoyed our lovely views & that you liked our newly refurbished bedrooms. However i am sorry you experienced a cold room, we do still have the heating programmed and have checked the room you stayed in with no reported problems to the system. In the future if it is ever needed we do always have extra portable heaters which we can arrange to be placed in your room for arrival, which we hope will be more to your preferred temperature.

We look forward to welcoming you back to the Holiday Inn Hull Marina in the not too distant future

Kind Regards
Sarah Whitfield
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Halifax, United Kingdom
Level 3 Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 7 April 2014

Had a great stay. The hotel is in a great position overlooking the marina! just cross the road and you are in Hull City centre. The hotel was clean and modern. The staff could not do enough for us and were great! Nice extras as being able to choose firm/soft pillows. Stayed on a mini break and the food was great, nice evening meal and breakfast. cant fault the hotel or the staff and would gladly stay here again!

Room Tip: view over the marina and choose a higher room as we did have some noise from the wedding below.
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  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tracy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah W, General Manager at Holiday Inn Hull Marina, responded to this review, 9 April 2014
Dear Guest,

Thank you for taking the time to review your stay at our hotel.
It really matters to us that our guests enjoy every aspect of their stay, and I am glad that you liked our fantastic location, enjoyed your meals and found our staff to be very helpful.

We look forward to welcoming you back to the Hotel in the not too distant future.

Thank you for choosing The Holiday Inn Hull Marina
Kind Regards
Sarah Whitfield
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 2 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 April 2014 via mobile

Really excellent stay here last night. Quiet clean rooms. Lovely Evening Meal & Breakfast, very good quality food. Staff were very friendly and accomodating. All the staff could not do enough. The room was spotless, big praise to our cleaner Chris. Marina looked lovely and was nice to walk around in the evening. Shopping center across the road, the town just past the shopping center. Great location, Hotel, staff, service, food. Well done!

Stayed April 2014, travelled with friends
Helpful?
Thank dsney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah W, General Manager at Holiday Inn Hull Marina, responded to this review, 9 April 2014
Dear Guest,

Thank you for taking the time to complete your review, I am really pleased that you enjoyed your stay and thank you for your kind comments on our hotel, i am really pleased you enjoyed your meals here & found our staff to be very friendly, especially Chris who you personally mentioned, this has been communicated back to her with many thanks.

We look forward to welcoming you back to the Hotel in the not too distant future

Thank you for choosing The Holiday Inn Hull Marina
Kind Regards
Sarah Whitfield
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Barnsley, United Kingdom
Level 6 Contributor
100 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 6 April 2014

We are in the holiday inn it is fab.The staff are friendly,polite,helpful.Room 322 is lovely spotlessly clean,modern,has all you need,marina view.We did not use wifi as there was a charge,in my opinion they need to get with the times and it should be free.The breakfast and dinner were both of good standard and well presented.We stayed on a national holidays trip,excellent value .We would recommend this hotel to all who visit Hull,it is in an excellent situation.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank debs_reynolds699
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah W, General Manager at Holiday Inn Hull Marina, responded to this review, 7 April 2014
Dear Guest,

I was pleased to read that you had a great stay with us. I would also like to thank you for your kind words about our staff & your room, i am very pleased you had a lovely trip away with us.

Our high speed WiFi is charged at £16 for 24 hours, and shorter packages are available. We would also like to inform you that we now do offer free WiFi to our IHG Reward Gold & Platinum members and from July 1st 2014 free WiFi will be inclusive to all members of our free to join IHG Rewards Club. So we hope this will help you in the future.

We look forward to welcoming you back to the Hotel in the not too distant future, and thank you for choosing The Holiday Inn Hull Marina.

Kind Regards,
Sarah Whitfield
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milton Keynes
Level 6 Contributor
221 reviews
166 hotel reviews
common_n_hotel_reviews_1bd8 230 helpful votes
Reviewed 31 March 2014 via mobile

A lovely Spring visit to Hull, and another stay at this hotel. It's star points are the excellent staff. Even after a hectic Mothers Day buffet they were friendly . The receptionist was particularly helpful with my room change request. The standard rooms have, I think, been partially refurbished and I liked the sofa and table. I hope they get onto the bathrooms soon, which, although perfectly clean and adequate, could do with a bit of modernity. Towels were lovely though. Breakfast was good and nice to get fresh eggs. I will be back!

Stayed March 2014, travelled on business
Helpful?
Thank BoldlyGO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah W, General Manager at Holiday Inn Hull Marina, responded to this review, 1 April 2014
Dear Guest,

Thank you for taking the time to complete your review, I am really pleased that you enjoyed your stay and thank you for your kind comments with reference to our staff, we pride ourselves on the service we offer to our guests so i am delighted you received such a warm welcome & liked your room & enjoyed your breakfast.

Once again thank you for your positive feedback on the hotel and we look forward to welcoming you back to the Hotel in the future.

Thank You for Choosing the Holiday Inn Hull Marina
With Regards
Sarah Whitfield
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Hull Marina

Property: Holiday Inn Hull Marina
Address: Castle Street | North Humberside, Kingston-upon-Hull HU1 2BX, England
Phone Number:
Region: United Kingdom > England > Yorkshire > East Riding of Yorkshire > Kingston-upon-Hull
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Kingston-upon-Hull
#3 Family Hotel in Kingston-upon-Hull
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Hull Marina 3*
Number of rooms: 100
Official Description (provided by the hotel):
The Holiday Inn Hull Marina Hotel enjoys an excellent location close to East coast seaside resorts, and is an excellent base for visiting other major cities such as York, Leeds and also local attractions such as The Deep. The hotel combines an excellent range of facilities for both business and leisure travellers, our Executive Marina view rooms, which some boast balconies ideal for evening drinks. Facilities including 100 fully air conditioned bedrooms, High Speed Internet Access. Conference and banqueting facilities for up to 120 people and a Spirit Heath and Leisure Club which includes a swimming pool. Holiday Inn Hull Marina Hotel has 4 meeting rooms that will cater for all requirements from training courses, boardroom meetings and Conferences to Weddings and Dinner Dances. Ample car parking is available at the hotel. Hotel restaurant, lounge and bar offer tempting dishes from around the world including the famous Holiday Inn breakfast. Both accessible and family rooms are available at the hotel.The hotel provides an ideal base for visiting local attractions including The Deep, Beverley Race Course, Hull's Museums and the KC Stadium. This hotel is pet friendly, the kids eat free and is fully non smoking. ... more   less 
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Also Known As:
Holiday Inn Hull Marina Hotel Kingston-Upon-Hull
Hull Marina Holiday Inn
Holiday Inn Kingston-Upon-Hull
Kingston-Upon-Hull Holiday Inn

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