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Trinity Hotel
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Reviews (211)
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All reviewsnight porterfree wifiwedding receptiongreat value for moneysingle roombudget hotelcity centredj
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Reviewed 25 July 2011

stayed there 2 nights with wife and 2 chilren for my daughters wedding noboby ever on reception on face book on laptop in bar brekfast on first day alright wedding meal awful by time we where invited to carvery hardly no veg no gravy and by time we got gravy meal cold bar service was poor and not there tidying room for evening sunday breakfast no orange juice no cereal no teabags and no hot water service virtually non existant only time anybody was on reception was when they wanted paying the manager was rude arrogant and didn't offer an explanation all they needed was manuel and they would have a set of idiots i would advise anyone not to stay here or have their wedding there its crap hope the manager replies to this

Room Tip: POOR and not worth the money
  • Stayed: July 2011, travelled with family
    • Value
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1  Thank robthedj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trinity T, Public Relations Manager at Trinity Hotel, responded to this reviewResponded 22 November 2012

This review is for Hotel Farelli not for Trinity Hotel. Trinity Hotel is under new ownership and under new brand. We cannot take any responsibility for previous owners or a old brand.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2011

After reading the review still thought I should try it. First of all I would say I loved the food. Amazing!! The staff and the bar was very friendly. Had steak as it was steak night promotion. The best steak ever had in many years. Rooms yes little out dated, with the old fashion tv. But the room itself was clean tidy and had what I normal hotel have. For the price trust me it's worth going. They just had re decor some rooms and the reception. So it much better than the review I read. Will defo go there again when am back to hull

  • Stayed: May 2011
    • Value
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Thank Hum5s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 June 2011

My girlfriend and I purchased a groupon for £54. This was 2 nights, 1 evening meal and breakfast both mornings for two people.

We had a double room which was basic but clean. Only issue was that the beds (2 singles pushed together) creaked so much that turning in the night was enough to wake you.

The meal included and the two breakfasts was fantastic. Brilliant food and quick service and totaling the cost of it all, we made our £54 back and more meaning the room was practically free.

Staff were friendly however there only ever appeared to be one staff member working te bar, restaurant and reception all at once and you couldn't always find them.

Only complait would be that on the second morning the music coming from the kitchen or bar was that loud and bass-y it sounded like a night club not a breakfast room.

Overall not a bad couple of days and great value for money (with groupon for £54 value worth £176.60) however would consider a travelodge or something similar for short stays next time.

  • Stayed: June 2011
    • Value
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1  Thank Popeyejr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 June 2011

Stopped for one night , thank god it was only one night, Whatever has happened to this hotel, I used this Hotel quite regularly and always found the staff and manager very helpful the food was always excellent,now however the staff dont care a reception without a receptionist( you check in at the bar if the staff can be bothered to check you in all too busy talking amongst themselves with and who I take was the New Manager he was very rude and pretty hopeless. The first room I stopped in had no hot water and had a strange smell in the room,I was given a different room, not much better the curtains are like tracing paper and the light from the industrial estate came straight through all night, the room was very basic , the tv had a very poor reception and looked like it was from antiques road show. I went to the restaurant for a meal and again was very disappointed what use to be a very specials board was a not very specials board and the food just about okay. We had to wait an awful long time to be served and an either longer time for the food although the the place was very quiet.
On checking out I mentioned my problems to the girl, she informed me that the place was for sale and she hoped it would soon be bought so that someone would re invest, its such a shame nine months ago a lovely place to stay, now its just neglected with staff and management that really dont care, Never again will I stay here

Room Tip: stay elsewhere
  • Stayed: June 2011, travelled with friends
    • Value
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1  Thank niccibabes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trinity T, Public Relations Manager at Trinity Hotel, responded to this reviewResponded 22 November 2012

This review is for Hotel Farelli not for Trinity Hotel. Trinity Hotel is under new ownership and under new brand. We cannot take any responsibility for previous owners or a old brand.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 June 2011

have stayed here a few times and when it was previously platform 1, have had lots of problems on each visit there since it being taken over,stayed in 3 bedded room to only have 1 set of towels,1 cup and hot water tap not working,never anyone on reception, always have to go find someone, manager talks the talk but needs to put customer service more into practice,had problems with milk being off in room, no telephone in room, squeaky beds, curtains with rips,barmaids more interested in talking to other staff than serving,one room had a foul smell in bathroom but was told that previous customers had had no problems in that room. Staff and management need to be trained in hospitality and customer service. travel to hull regularly and looking for another hotel to stay in after problem after problem.

  • Stayed: May 2011, travelled solo
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Thank nicnog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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