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“Very un professional”
Review of Dockyard Restaurant - CLOSED

Dockyard Restaurant
Price range: US$9 - US$15
Cuisines: Indian, Italian, British
More restaurant details
Restaurant details
Dining options: Lunch, Dinner, After-hours, Reservations
Description: It is always a pleasure to dine in the warm and friendly atmosphere at Dockyard Restaurant at Trinity Hotel. We offer variety in our menu and our team of chefs select only the finest quality produce, which is expertly prepared and beautifully presented. Our refreshed interiors and new menu evokes an ambience to recreate the culinary delights. The Dockyard menu is all about big British flavours handled deftly and with sophistication. Our food is nothing but simple classic dishes: uncompromising in quality and quantity. Our Restaurant offers wide range of choices from the menu, Chef's daily / specials and an extensive wine list. The Lounge Bar, located on the ground floor, is a comfortable bar with large flat screen TVs and is open seven days a week, serving lunch, dinner and a selection of light bar snacks. Great for after-work drinks, lunch meetings or a quiet coffee.
1 review
common_n_restaurant_reviews_1bd8 3 helpful votes
“Very un professional”
Reviewed 15 June 2014 via mobile

My friend booked her wedding 22 months in advance .. the hotel exchanged managers and my friend was only aware or this 3 months befor due to a friend driving past seeing a new sign.. she contacted hotel and after several conversations was feeling very un easy as none of her plans were known by the hotel .. the new manager brian never returned calls and didnt attend meetings .. she was been directed what to do by sevral young girls who only just pursuaded her to go ahead at short notice ... brian had no serious wedding planner and certainly has no exsperience in this .. she had to go the night befor her wedding to set out all the room with her partner .. something you should not have to do or worry about when you pay for there services... the day did go great but really brian only had to make sure a 3 course meal got out .... on the night the dj stopped early and got in conflict with brian about finishing time.. brian had promised he makes sures everyone can get home after ... well he was no were to be seen and everyone was struggling for travel for a long time un aware of the local taxis in the area.. a lot of guests just stayed over the night along with the wedding couple including ourselfs as we was looking at a 3 hour wait for a taxi... the room was lovely.. in the morning we all went down for breakfast which we all paid for in with our rooms ... to be greeted with nothing .. brian was no were to be seen ..2 young boys were informing us the delivery had not been and they didnt no when it would arrive .. they didnt even have a drop of milk in the full hotel soo none of the kids could even have cereal or a cup of tea..and the tables we were meant to eat on were filthy .. i felt soo sorry for bride and groom . We were told to wait for receptionist who arrived an hour late for work who was very young and wanted to refund is £2.50 each .. well what a disgrace we had now been waiting 2 hours for breakfast .. the receptionist was very unproffesional she spoke to us all with an attitude and mucky looks.. when we asked were brian was she said "i dont no .. most proberly busy huh" .. it was sooo disapointing that a bridal party had no food the night after there wedding .. we were thrown £5 on the counter and we had to leave and travel 15minutes to get a breakfast else were with all our lugage... there has been no call to my friend to even appaulagise its disgusting ... he has even used pictures on his facebook page as if he decorated all the room .. when it was all the hard work and effort of my friend .. the reviews on here say eveything really i think this hotel is very un organised..un proffessional and just want your money but to provide no services...

Helpful?
3 Thank gemma e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

53 reviews from our community

Visitor rating
    33
    10
    4
    1
    5
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
KIRKELLA,UK
Level 1 Contributor
4 reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
“Awful experience- most unprofessional people - Brian in particular”
Reviewed 17 May 2014

We had a horrendous experience where this " manager" with clearly a bad attitude , unprofessional , rude chap who makes up rules as he goes along, disregards people and did not value a contract! We had venue booked for a charity event- he kept avoiding/ disappearing when we made contact to make final arrangements- he dissed previous management as pooh pooed their contract - declined to allow use of kitchen, crockery, cutlery etc as promised at booking. 36 hrs prior to our event (180 guests) he declined to answer phone calls- finally on managing to catch him, he gives a story about a " flood" in a restaurant area needing emergency procedures and he reserved right to decline the function room for us!!! He was going to allow another small party from the afternoon to overrun instead- he coolly says" you can cancel, postpone "!!! He was extremely insologetiv, sarcastic and dismissive. We went on ( despite paying the hall charges 75%)to scramble for a venue at the last min - we went on to have a very successful event thoroughly enjoyed by all attenders and raised money for charities . He thinks he has got away with it. He hasn't . The poor staff in the bar were left to speak to us when we were frantically trying to contact him amidst work schedules of being NHS consultants. DISGUISTING

  • Visited May 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank uma R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
Level 1 Contributor
3 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“Nice meal and hotel”
Reviewed 20 March 2014

All good very happy with meal and service at the hotel and the staff look after you well thanks to all the staff

Visited March 2014
Helpful?
1 Thank Jason S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UK
Level 3 Contributor
16 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 15 helpful votes
“Swadh - out of the way but worth the trip”
Reviewed 5 November 2013

Swadh is located in the Trinity Hotel on Hull's Hedon Road, which is a strange, out of the way location but I like stuff like that - it makes it a discovery.
This place does South Indian cuisine in a sparse, light, slightly odd non-traditional setting with some excellent plam tree beachy photo-mural doings. Freaky and good.
The wine list - they had not one of the things we asked for. Ah well.
But the food is SUPERB. You can taste the spices. It's fresh. The breads are brilliant. I can't remember the names of everything we had - veggie, coconutty, fishy, lemony. Really really really good. Go here. Support this place. It's brilliant -one of Hull's finest.

  • Visited October 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
3 Thank mattinhull
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kingston upon Hull, England, United Kingdom
2 reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
“Divinely Food Experienced here........”
Reviewed 23 October 2013

When stayed at trinity evening meal at Swadh was one of the best my mouth ever experienced. The service was Top class, regular checking on me was keeping me updated with food and pleasure from having the food. even though i have travelled to Kerala before I haven't yet experienced the food of that sort yet....

  • Visited October 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
3 Thank Roney J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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