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All reviewscar parkst stephenscity centrehot itemsbeanstrain stationfree breakfastsofa beddirect accessthe hotel receptionmulti storeyeasy parkingincluding breakfastrooms are smallyogurtreception staffan overnight stay
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449 - 454 of 745 reviews
Reviewed 7 March 2014

Ideal hotel for the business user. Central to city and easy to find just off the A63. Car parking in secure multi car park with hotel parking a few steps away from main entrance which opens in to car park at a very good hotel reduced rate.

Reception staff very pleasant and courteous and my room was very clean and to a very good standard. Met my business customer in the bar and again had very good service from the young lady who checked me in.

Cannot comment on breakfast as I opted for a coffee in my room before checking out where once again I experienced very good service.

Would definitely use again and recommend for the business user.

Stayed: February 2014, travelled on business
Thank H2499MNmarkh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Debbie H, General Manager at Holiday Inn Express Hull City Centre, responded to this reviewResponded 18 March 2014

Dear Guest,

Thank you for your kind comments and i am pleased you find the staff helpful and courteous.
I do hope to see you back soon

Regards
Debbie H
GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 March 2014

Stayed here last week as the Marina HI was fully booked. Rooms were clean and basic but the food for breakfast left a lot to be desired - it is "free" but not really an excuse for revolting scrambled egg. Reception staff were friendly andmade us feel welcome but the Marina option much better value for money.

  • Stayed: February 2014, travelled with friends
    • Value
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Thank SueBridgend_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hull City Centre, responded to this reviewResponded 16 March 2014

Dear SueBridgend_UK,

Thank you for sharing your feedback regarding your stay with us. We are delighted you found our staff highly commendable. Guest satisfaction is important to us and we try our hardest to make sure all of our guests have a rewarding experience at our hotel.

Please accept our sincere apology for the shortcomings you experienced and we regret the breakfast served during your stay did not live up to your expectations. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. I have taken note and wish to thank you for all your comments. These are of great importance to us and allow us to monitor and improve the quality and services we offer to our guests.

Sincerely,

Joel B
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 February 2014

We stayed here on Saturday,just me and the husband. We was at a party in the city centre so it's location was fabulous,the room was clean and sufficient for our stay. The staff was loverly and engaged in conversation with us and made us feel very welcome, especially the lady who checked us in;very polite and happy to serve us I believe her name was Alison.

  • Stayed: February 2014
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Thank kerrypest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 February 2014

Stayed for one night on a Sunday. Very good value, rooms clean and comfortable and good wifi.
Great breakfast included in price.
The staff are exceptionally helpful and pleasant. I had brought my own soya milk and asked for it to be put in the fridge, they said they would of provided it if I had phoned ahead also if requested they will provide gluten bread.
Excellent parking, and close to everything. I would recommend this hotel to anyone visiting the city.

  • Stayed: January 2014, travelled on business
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Thank Caron B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 February 2014

Its a Holiday Inn Express. And that is precisely what you get. Its central, its clean its functional. One great thing in its favour - the staff. Without singling anyone out - and this was the fifth time we have stayed there - they are sooo helpful, nothing is too much trouble, really bend over backwards.
Well done.

Room Tip: ask for a room at the back away from the road. it overlooks a shopping centre car park and is VERY quiet.
  • Stayed: January 2014, travelled on business
    • Value
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Thank TimT1947
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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