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“very enjoyable stay”

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Ambleside Salutation Hotel, BW Premier Collection
Ranked #3 of 12 Hotels in Ambleside
Certificate of Excellence
Rotherham, United Kingdom
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“very enjoyable stay”
Reviewed 2 January 2014

Our stay between Christmas and the new year was very enjoyable. We found all areas of the hotel, spa, restaurant and room to be spotlessly clean. Our room wasn't quite as big as expected but was acceptable, the extremely comfortable bed and whirlpool bath more than made up for it. The restaurant is spacious, bright and airy. The breakfast was excellent with lots of choices of fruit, cereal and pastries. You are then served with your choice of cooked items. We ate in the evening and the food was ok but not fantastic (don't forget to order extras) my wife had pan fried chicken supreme and it arrived with just new potatoes, it does state on the menu to order side dishes, just make sure you remember to do so. The spa is excellent and the outdoor hot tub is a great novelty being outside in the water when it is cold is strangely enjoyable. The public/bar area is really nice it has lots of very comfortable seating, one small downside is that it seems to lack a bit of atmosphere some tasteful background music would have been good. The location of the hotel is perfect for all the village amenities. The parking is a little tight but not impossible. All the staff were very friendly and helpful. All in all a lovely stay Thank you.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AndyLaz65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paulcookson, General Manager at Ambleside Salutation Hotel, BW Premier Collection, responded to this review, 27 January 2014
Thank you for posting a review, your kind comments about our friendly & helpful staff, Spa, cleanliness, breakfast and the hot tub (which I agree is a must!). Please accept my apologies regarding the background music or lack of it during your stay , we do have background music piped through out the hotel, I can only assume we had not turned it on . I will look into this, your kind comments are much appreciated and I am very pleased that all in all you had a lovely stay with us. We look forward to welcoming you back very soon.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (343)
Date | Rating
  • English first
  • French first
  • Any
English first
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 30 December 2013 via mobile

We stayed in the Woodlands suite, between Xmas and New Year. This is our 3rd time at the hotel, having previously been in a standard room, and the Helvellyn.
The room was superb, bright, roomy, very well furnished and modern with lots of space. It doesn't have a view and is outside the main building.
A number of the staff have been working every time we have visited and are very friendly and efficient. However, we did have some issues, that haven't cropped up previously. For a suite, the toiletries left were wildly insufficient. Upon arrival we had a half full mini conditioning shampoo and a mini shower gel. As we both like to bathe twice a day, this wasn't going to be sufficient. Upon going to reception, the receptionist explained how we only "need" one per day, as if we hadn't stayed in hotels before. It took persistence to get additional items from her. Additionally we were also told we would get a complimentary Express paper on the Sunday, when we went to collect it, we were told there were no "spares". Both of these issues, granted are small, but were frustrating and cast a shadow. We hope these are aberrations, as we had thought the Salutation to be the ideal base in Ambleside, which we like to visit around 3-4 times a year.

Stayed December 2013, travelled as a couple
Helpful?
1 Thank Andy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paulcookson, General Manager at Ambleside Salutation Hotel, BW Premier Collection, responded to this review, 29 January 2014
Thank you for posting your review, I'm very pleased that you found the Woodlands room superb, I agree its a great room and very popular with returning guest's. I was very disappointed to read that we did let you down with the toiletries and newspaper. There should be more toiletries in the room (I can only think housekeeping had over looked this) and if not reception should have organised more to be put in your room. You should receive a complimentary Express paper on a Sunday as you are in one of our Lakeland rooms, this should have been ordered for you personally. I will look into this and speak to reception and housekeeping, please accept sincere apologies, we clearly failed to come up to the mark with this during your stay. I do hope that we will have the pleasure of welcoming you to the hotel again soon please be assured this is not our normal standard.
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leeds
Level Contributor
60 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 26 December 2013

have stayed at the salutation several times now around Christmas. lovely hotel,always very clean, extremely friendly staff and very good quality food. my wife used the hotel pool for the first time this visit and found it clean and a bigger than she had expected. we will be returning next year.

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LeedsChris_N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paulcookson, General Manager at Ambleside Salutation Hotel, BW Premier Collection, responded to this review, 23 January 2014
Thank you for taking the time to post a review, so pleased you enjoyed your break with us your kind comments are really appreciated.
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Manchester, United Kingdom
Level Contributor
56 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 22 December 2013 via mobile

Everything exceptional at this hotel. Staff friendly, welcoming and could teach at a lot to other hotels. Room smart, clean, whirlpool bath a bonus until you discover the outdoor hottub. Who wouldnt want to be outside in December, in the rain, in the lakes with this. Cant fault anything. Will be coming back again. Location in very centre of Ambleside in the middle of the high street. I didnt mention the breakfast. What a spread couldnt think whatelse to put out. All fresh produce, cooked breakfast tasty and good quality food. After just coming from a london hotel the previous week it was a delight

Stayed December 2013, travelled as a couple
Helpful?
Thank dave c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paulcookson, General Manager at Ambleside Salutation Hotel, BW Premier Collection, responded to this review, 23 December 2013
Thank you so much for a fabulous review and your kind compliments about our staff (I agree a fantastic helpful and friendly team), rooms, location and our breakfast's. So pleased you enjoyed the out door hot tub - a must what ever the weather! Very proud we are you're , 'best' BEST WESTERN, thank you once again and look forward to welcoming you back soon.
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Rugby, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 December 2013

Having stayed at the Salutation in 2012 and already booked to return in June of 2014, we're getting used to using it as a base to tour the Lake District. The food is good and the rooms comfortable as well.

Stayed June 2013, travelled as a couple
Helpful?
1 Thank Philip C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paulcookson, General Manager at Ambleside Salutation Hotel, BW Premier Collection, responded to this review, 23 December 2013
Thank you for your review, so pleased you find us a great base to explore the Lakes . Our central location certainly is useful. Thank you too for your comments about our good food and comfortable rooms. Look forward to welcoming you back in 2014.
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dumfries
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 16 December 2013

Just returned from our third stay in this lovely hotel. We stayed in the Helvellyn suite, all previous rooms have been very good but decided to treat ourselves, and we were not disappointed. We knew beforehand that we would not have a view, but the facilities more than made up for that - it is beautiful with high-end finishings and lots of space.

We also booked for one of their Christmas parties, bubbly on arrival, very good meal and bit of a boogie - great fun and a really good way to get in the Christmas mood.
We ate in the restaurant on the other two evenings and enjoyed both meals.

The staff are all very helpful, friendly and as returning guests we recognised most of them - they seem to retain their employees, which is always nice to see. The management also seem to be very hands-on, and always took time to speak and ask if all was well.

We have been visiting the Lakes for many years and stayed in a wide range of Hotels and the 'Sally' as it is affectionately called, is in our opinion, the best. The location, facilities, food and staff made it a wonderful short break and we are looking forward to returning in the Spring.

Room Tip: Helvellyn suite is roomy and luxuriously finished, it is in the main building.
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  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank heatseekers0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paulcookson, General Manager at Ambleside Salutation Hotel, BW Premier Collection, responded to this review, 18 December 2013
Thank you so much for such a great review, so pleased you enjoyed the Helvellyn Suite I agree the room it's self makes up for the lack of fell view. I'm also pleased you enjoyed the Christmas Party night - they have gone down really well with regular and local's alike. We are lucky to have a great team and facilities here at the 'Sally' made all the better with guest's who return time after time . I Look forward to seeing you again soon.
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lincoln United kingdom
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 13 December 2013

enjoyed every moment of our stay. very comfortable room, excellent leisure facilities including
a good sized pool and an al-fresco hot tub,steam room & sauna. we also enjoyed the xmas
party night, preceded by a few drinks in the well stocked bar, and all served up by their friendly
experienced staff. there are plenty of restaurants, tea shops, and other local bars to keep us
fed & watered without walking too far. the "crag rat's" [ local word for inexperienced fell walkers ],
are well catered for with numerous equipment & clothing shops within a stones throw. after a last
superb lakeland blow out breakfast, we checked out, determined to return - hopefully next year.

Room Tip: ask for a club room overlooking the waterfall, ground floor if stairs are a problem.
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AVH555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paulcookson, General Manager at Ambleside Salutation Hotel, BW Premier Collection, responded to this review, 18 December 2013
Thank you so much for a great review. So pleased you enjoyed every moment of your stay with us. Its great to know we managed to tick all the boxes for you and you even managed to enjoy one of our Christmas Party nights as well. We are so lucky to have great staff and good facilities and me so centrally located- a fell walkers dream! Look forward to welcoming you back again soon.
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Additional Information about Ambleside Salutation Hotel, BW Premier Collection

Property: Ambleside Salutation Hotel, BW Premier Collection
Address: Lake Road, Ambleside LA22 9BX, England (Formerly Ambleside Salutation Hotel & Spa)
Phone Number:
Region: United Kingdom > England > Cumbria > Lake District > Ambleside
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#2 Family Hotel in Ambleside
#2 Luxury Hotel in Ambleside
#3 Romantic Hotel in Ambleside
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Ambleside Salutation Hotel, BW Premier Collection 4*
Number of rooms: 54
Official Description (provided by the hotel):
Village centre location with breathtaking fell views from the doorstep. Award winning breakfast, luxury rooms some with private hot tub, great food, fabulous leisure facilities and spa, free onsite parking friendly attentive staff. ... more   less 
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Also Known As:
Best Western Ambleside
Ambleside Best Western
Ambleside Salutation Hotel, BW Premier Collection Lake District

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