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“Pleasant Hotel in a good location”

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Ambleside Salutation Hotel, BW Premier Collection
Ranked #3 of 12 Hotels in Ambleside
Certificate of Excellence
Yorkshire
Level Contributor
22 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Pleasant Hotel in a good location”
Reviewed 18 August 2008

We went to Ambleside for the day and as the weather was fantastic we decided to try to get a hotel room. The receptionist was helpful and said she had an executive room that we could look at before committing ourselves. We thought the price a little steep but the room was clean and newly refurbished so we decided to go for it. I wouldn't realy describe the room as executive as it wasn't that spacious but it was very nice and the bathroom was lovely with a new spa bath and a fantastic shower. We were in an annexe rather than the main hotel and this was fine - the hotel helpfully places umbrellas in the room for the walk to the hotel (and we did have a thunderstorm in the evening). We didn't look at the pool/gym so can't comment but the hotel is well placed in the town and breakfast was above average. All in all it was a pleasant stay, although I would recommend booking in advance to get the best rate.

  • Liked — Newly refurbished room
  • Disliked — Key card was tricky to work (many people in our block had problems)
  • Stayed July 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank YorkshireWildgoose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (347)
Date | Rating
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English first
Manchester
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 3 August 2008

If I was to use one word to describe my experience of the Salutation it would be ‘Disappointing’. On entering the room we were initially allocated our noses were greeted by a strong stench of stale cigarette smoke. Our eyes took in the sight of a small dingy room with poor decor out dated furniture and watermarks on the wall paper above the radiator and around the skirting. Infact the only positive that could be said of the room was the view outside it.

Katrina (our Receptionist) was cheerful and good at her job (despite what she had to work with) offered us a choice of 2 alternative rooms. Although they did not smell of cigarette smoke, they remained outdated and poor quality bringing to mind low market bed and breakfast accommodation.

The 2nd of the alternatives we were offered (and through desperation accepted) had the following faults:
The TV reception was terrible; the base of the bed was bigger than the mattress which was lumpy and uncomfortable.

The bathroom was of a more acceptable standard, with a fantastic spa bath and power shower to die for, however the shower leaked onto the bedroom carpet.

The gym consisted of a couple of items of mediocre equipment situated in a small space with no air conditioning.

My sympathies go out to the staff who were cheerful, professional and faultless - They would without a doubt grace the ranks of any up market hotel.

  • Liked — Location
  • Disliked — Room quality
  • Stayed August 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank FrequentH0telUser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmblesideManager, Manager at Ambleside Salutation Hotel, BW Premier Collection, responded to this review, 11 August 2008
I am sorry that “Frequent Hotel User” found the room he was allocated disappointing. As the entire hotel, including all bedrooms, has been completely non-smoking since July last year I fail to understand how he could have smelt stale cigarette smoke.

I would not describe any of our rooms as being dingy or having outdated furniture. With regards to the comment about watermarks on the wallpaper, unfortunately as we are in the Lake District, and we sometimes have rain here guests dry their clothes on the radiators thus marking the wallpaper. We have almost completed the process of refurbishing all our bedrooms and to solve this problem we are putting clear Perspex behind all the radiators. All rooms will be completely finished by the end of October this year and as the reviewer notes all our bathrooms were completely refurbished last year and have spa baths & power showers.

With regards to the TV reception we are looking forward with great anticipation to the digital switchover, which will hopefully improve the reception we receive - a hazard of living in a beautiful, though mountainous area. In anticipation of this we have installed flat screen TV’s in all rooms with Sky channels.

Our leisure centre has a superb indoor pool which is only 2 years old and receives lots of compliments from our guests. We only advertise that we have a mini gym, although it does have 6 pieces of equipment, but we will be upgrading this along with our sauna & steam room early next year.

I feel that this reviewer has painted a grossly exaggerated view of a hotel which you will see has had numerous excellent reviews and which is always improving the facilities offered to its guests.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
staffordshire
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 21 July 2008

we stopped at this hotel for my birthday for 3 nights.

it was lovely to go into the swimming pool and spa it was clean and had clean towels also lockers for your clothes. The shower room could have done with a room to change into your clothes. some people don't like changing in front of other people. and there are children changing in there as well. i don't think its right changing in front of children.

ROOM
was abit small it was very nice and clean. and so was the bathroom. it were over looking ambleside town very lovely views.
the only thing, it was very noisey till about 1.30am 2am, comming from the hotel across the road people were sitting outside, the windows did not block the noise out.

Dinning rooms

very nice and clean,
the breakfast was very nice only thing i had to run to the loo about 1 and half after i had the breakfast on the first day. was ok
next day, and day after that was the same as the first day. i had to run to the loo 3 times. this never happens to me unless i have ate something that don't agree with me. i have wrote this the day after we came back and i still don't feel well. i'v had to have day off work and stayed in bed. we were ask to go to my sons for his birthday we are not going due to me been ill. my husband is ok we did not have the same food at breakfast. other then that we had a nice weekend. i have phoned the hotel they said i may have a bug, but my husband hasn't got a bug.
The staff were friendly

  • Liked — the pool and spa
  • Disliked — noise from other hotel.
  • Stayed July 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank hannah12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glasgow
1 review
Reviewed 12 June 2008

I stayed at this hotel with my sister and her partner as we were visiting the lake district for an over night stay with our motorcycles. Staff were very helpfull and polite. Very accommodating. Ample parking with several spaces under cover ideal to keep the motorcycles dry from any showers .
The Triple room we stayed in was large and accommodated us very well. Clean rooms and hotel. Pool area could have been a little cleaner however was very happy with the facilities.

I would recomend this hotel to friends and family.

  • Liked — Large Room upto date decor
  • Disliked — Pool area could do with refurb/re decorated
  • Stayed June 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Da-Dude83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Biddulph, United Kingdom
Level Contributor
114 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 9 June 2008

Just had an excellent weekend staying at this hotel which is in a great location in the centre of Ambleside. The room was a reasonable size with a very comfortable bed. Breakfasts made getting up worthwhile and the leisure facilities were very clean and of a good size. One tip - once you park your car in the hotel car park dont move it unless you have to. You may not be so lucky next time. Ours didnt move from the moment we arrived until it was time to head for home and it didnt detract from our stay in any way.

  • Liked — Breakfasts
  • Disliked — Bathroom
  • Stayed June 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank andym1954
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
30 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 3 June 2008

Room clean and comfortable.
Staff helpful and friendly.
Free internet.
Pool very good.
Breakfast very good.
Restaurant lacked ambiance and the food was disappointing.

  • Liked — Most things.
  • Disliked — Dinner
  • Stayed May 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank destay1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glasgow, Scotland
Level Contributor
39 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 27 February 2008

I stayed here the week before Christmas 2007.
Excellent location - right in the centre of the village which is beautiful at any time of year. But other than that, not great.
There were some refurbishments going on, and Christmas parties taking place. Noisy function room, corridors smelling of paint and distracted staff didnt make for a particularly relaxing stay. Trying to get a drink in the bar meant going through to reception where they went off to look for the bar staff rather than just serving.
I'm sure things are much better here in the summer season.

  • Liked — Good central location
  • Disliked — Sleepy staff
  • Stayed December 2007, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank Macca07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ambleside Salutation Hotel, BW Premier Collection

Property: Ambleside Salutation Hotel, BW Premier Collection
Address: Lake Road, Ambleside LA22 9BX, England (Formerly Ambleside Salutation Hotel & Spa)
Phone Number:
Region: United Kingdom > England > Cumbria > Lake District > Ambleside
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#2 Luxury Hotel in Ambleside
#2 Family Hotel in Ambleside
#3 Romantic Hotel in Ambleside
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Ambleside Salutation Hotel, BW Premier Collection 4*
Number of rooms: 54
Official Description (provided by the hotel):
Village centre location with breathtaking fell views from the doorstep. Award winning breakfast, luxury rooms some with private hot tub, great food, fabulous leisure facilities and spa, free onsite parking friendly attentive staff. ... more   less 
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Also Known As:
Best Western Ambleside
Ambleside Best Western
Ambleside Salutation Hotel, BW Premier Collection Lake District

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