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“Lovely helpfully owners and ideal location”
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4.0 of 5 bubbles
Very good
23 reviews
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Overview
Cottage -
2 Bedrooms, 1 Bathroom, Sleeps 3
Ambleside, Lake District, Cumbria, England

Reviews from our community

 of 5 bubbles
4 of 5 bubbles Very good - based on 23 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
Nannyrain
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Lovely helpfully owners and ideal location”
4 of 5 bubbles Reviewed 14 October 2013 for a stay in November 2012

This was a lovely situated in the middle of Ambleside , and the owners were always there and helpfully . Our only complaint would be the parking issue , but not really a problem x

5 of 5 bubbles Value 4 of 5 bubbles Rooms
5 of 5 bubbles Location 5 of 5 bubbles Cleanliness
5 of 5 bubbles Service
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
14 Oct 2013
Thank you for your review on The Retreat, Ambleside

We are pleased to hear that you enjoyed your stay at this property. As parking is a premium in the Lake District, there is parking for 1 vehicle at this property and we hope you found this to be of use.

We hope to welcome you back to one of our properties in the future.

Lakes Cottage Holidays
017687 74060
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Northampton
5 of 5 bubbles Reviewed 28 September 2013 for a stay in September 2013

4 of 5 bubbles Value 3 of 5 bubbles Rooms
5 of 5 bubbles Location 4 of 5 bubbles Cleanliness
5 of 5 bubbles Check-in / front desk 3 of 5 bubbles Service
Would I recommend this holiday rental to my best friend?  
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Management Response
28 Sep 2013
Thank you for your feedback regarding The Retreat, Ambleside.

We are pleased you found the property met your expectations.

We are sorry to learn the WiFi service was not up to standard. WiFi is a complimentary service that is out of Lakes Cottage Holidays control. However, a member of Lakes Cottage Holidays is going to the property next week to check the strength of the WiFi for future guests.

We hope to welcome you back to The Retreat or another of Lakes Cottage Holidays properties in the near future.

Kind Regards,

Lakes Cottage Holidays.
017687 74060
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Cheryl R
Nottingham
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Not very impressed”
2 of 5 bubbles Reviewed 26 July 2013 for a stay in July 2013
1
person found this review helpful

On first impressions this was a very nice apartment. However on closer inspection the cracks soon appeared. The main problem was the double bed which was far too big for the room meaning that the wardrobe doors did not fully open. Also the mattress was far too soft. I would suggest a smaller bed and a new mattress.

We could not get wi-fi access as many of the other reviewers seemed to have issues with.

A gentleman from the gallery nearby tried to tell us that we had to move our car so he could park, despite this apartment being advertised with parking. This really needs sorting out as I do not expect an issue like this whilst on a relaxing break.

The shower was very good but the floor tiles are coming loose.

The sofa was not very comfortable and I think a freeview box would be handy for those rainy days in the Lake District.

To sum this property up I think the price is far too high for the standard of the apartment. The location is excellent though.

I would highly recommend the Ambleside Tavern for good pub grub 2 for £12. We ate there most days as we were unable to work out how to use the oven, which was turned off when we arrived despite a label stating 'do not turn oven off'.

4 of 5 bubbles How easy was it to book the property? 4 of 5 bubbles How helpful were the directions to the property?
3 of 5 bubbles How easy was key pickup/access to the property? 3 of 5 bubbles Overall condition of the property
1 of 5 bubbles Bedding & mattresses 3 of 5 bubbles Kitchen & utensils
2 of 5 bubbles Bathroom cleanliness 3 of 5 bubbles Other facilities & amenities
1 of 5 bubbles Service
Liked best: Location
Liked least: Mattress
Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   No.
  • Would you recommend the location of this property?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
26 Jul 2013
Thank you for your recent review.

We are sorry to hear that you did not enjoy your stay at this property.

We do advise all guests to contact the office as soon as you become aware of any issues or problems you may have with your property. Unfortunately we were not made aware of any of the issues you raised above. The owner has also stated that there are two mobile numbers provided in the property should you have had any problems.

Your review has been passed to the owner for her information and comments.

We have now received the following response from the owner: -

"We work very hard to ensure that our guests have an enjoyable stay. The Retreat is 3 star and guests are able to have a free breakfast in the cafe, as well as take up several other available discounts.

Wi-Fi is provided free of charge. The signal is stronger in and by the cafe and during the day within the property itself. We have obtained a booster from BT and are currently working to get this installed. As a general rule, WiFi in the Lake District is problematic, however we have spent a lot of money to try and provide the best signal for the benefit of our guests.

A King size bed is what most people require and we would get complaints if this was not provided. The mattress is new and classed as FIRM but the bed does have a very sprung base. We will install bed firmers and guests can then remove them if they are not required.

We have written to the Art Gallery regarding a member of their staff as there is plenty of parking available for everyone.

A new bath has been installed and apparently the shower is so strong it has forced the shower guard open. This has resulted in water on the floor. The tiles in question have been re grouted. A second shower curtain has also been installed.

The sofa is an expensive French style sofa bed which has been provided to enable 2 children to stay.

Freeview is provided within every TV at the property. Instructions are provided.

There are no signs within the property stating "do not switch the cooker off". The cooker, which is very modern, has a child tamper proof facility so the cooker has to be switched off every time it is cleaned. There is a switch on the wall to turn this back on and an instruction manual stating how to use it.

We do provide 2 mobile telephone numbers in the property, which are clearly displayed, if you require assistance or help. The staff in the cafe are also there to assist if required"

We hope that these issues did not detract from you stay and we hope to welcome you back to one of our properties in the future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Northampton
4 of 5 bubbles Reviewed 24 July 2013 for a stay in July 2013

4 of 5 bubbles Value 4 of 5 bubbles Rooms
5 of 5 bubbles Location 4 of 5 bubbles Cleanliness
4 of 5 bubbles Check-in / front desk 3 of 5 bubbles Service
Would I recommend this holiday rental to my best friend?  
Recommended for:
A romantic getaway
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Manchester
4 of 5 bubbles Reviewed 20 July 2013 for a stay in July 2013

3 of 5 bubbles Value 3 of 5 bubbles Rooms
4 of 5 bubbles Location 3 of 5 bubbles Cleanliness
3 of 5 bubbles Check-in / front desk 3 of 5 bubbles Service
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Lincoln
4 of 5 bubbles Reviewed 8 July 2013 for a stay in June 2013

4 of 5 bubbles Value 4 of 5 bubbles Rooms
5 of 5 bubbles Location 4 of 5 bubbles Cleanliness
4 of 5 bubbles Check-in / front desk 4 of 5 bubbles Service
Recommended for:
A romantic getaway
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Norwich
4 of 5 bubbles Reviewed 5 July 2013 for a stay in June 2013
1
person found this review helpful

5 of 5 bubbles Value 4 of 5 bubbles Rooms
5 of 5 bubbles Location 5 of 5 bubbles Cleanliness
5 of 5 bubbles Check-in / front desk 3 of 5 bubbles Service
Would I recommend this holiday rental to my best friend?  
Recommended for:
A romantic getaway Rugged travelers
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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Adults2
Children0
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