I really want to be fair, especially after our discussion with the owner about the poor level of service, but it's difficult. I think it's best to summarise by explaining that the owner did not know the difference between ' catering' and ' hospitality'. His complacent and indifferent attitude gave us satisfaction that we were not wrong to complain.
The root of our dissatisfaction was the rudeness of the staff who actually complained to us about our not being ready to order dinner at exactly the required time and their inflexibility when it came to moving tables because of the close proximity to other guests. Sighs and eye-rolling are not what you expect; the chastisement for moving to the next, unoccupied, room was totally unacceptable.
What a shame as this place is in a wonderful setting, but then, so was Fawlty Towers!
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