Looked forward to this visit after all the hype. Arrived at the hotel late on Friday and the scenery and views are breathtaking. We were in a fell side room which had been upgraded and was vrey clean. The bedding was really sumptious. We went off to the local pub for a meal and the pub was busy and the food was really great. We retired to our room and pulled back the covers to find an old mattress topper. It was sunk on one side and very lumpy and dishevelled on the other. It was 11pm at this time and too late to report the problem.
We complained to the manager,Linda, the next morning. She basically blanked us stating that the rooms were the responsibility of the cleaning staff and nothing to do with the hotel!! Unbelievable. When we tried to explain how uncomfortable the bed was and the lack of sleep all she could focus on was how great the rest of the hotel. When the hotel prides itself on how great the hotel is. it is surprising how complaints are treated with disdain. I e-mailed the hotel on our return with no response whatsoever.
If you stay in room 144 fellside I hope the topper has been replaced or you are able to sleep on the lumpiest bed n town
- Official Description (provided by the hotel):
- The Langdale Hotel offers a choice of high quality 4-star bedrooms in a variety of styles. All the 56 rooms include Sealy beds manufactured locally in Wigton, Cumbria made up with the finest Egyptian cotton linen, down filled duvets and luxurious finishing touches. Unfortunately no pets on site. ... more less
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- Also Known As:
- Langdale Hotel Ambleside, Lake District