As regular visitors to ambleside we know the area well and stayed in this B & B last year, the stay was reasonably priced and breakfast was good. We booked for my partner's birthday and were looking forward to going over this week however due to the weather the major roads were shut we were unable to make the trip over in the car. We live in newcastle and would normally travel over the a66 or a69.
When I phoned to see if we could change the booking I was greeted by a rude response, I was told we should drive 300 miles out of the way to the m62 in bad weather to get there. He was completely unwilling to go help an existing customer by rearranging a booking. I was told that it's my own fault and he wasn't willing to do anything! Not what I would have expected from a family run local business. I understand that a deposit is there in case customers don't turn up however we would have just re arranged the booking in exceptional circumstances,
We wont be returning to the b& b but will be finding another in the area as we love the lake
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- Also Known As:
- Park House Guest House Ambleside, Lake District