If like me you purchased a stay at this hotel through Groupon as a gift for your loved one, then my heart goes out to you. I too was duped. This hotel looked stunning on the website and after the long drive, I was looking forward to a good meal, a comfortable stay and hospitable staff. Not too much to ask for you would think. You'd be wrong.
After a disgruntled sixteen year old reluctantly seated us at a table in what could only be described as a shabby dining area, whilst mumbling that they were ready to close, we gave our order and waited patiently for our roast beef and yorkshire puds. The beef was so overcooked I could barley produce enough saliva to moisten it enough to swallow, the yorkshire was burnt to a crisp and our drinks were nowhere to be seen. To add insult to injury the 16 year old waiting staff floating around the dining room were completely disinterested in service and appeared to be held there against their will.
On the whole our room and amenities were acceptable but fell far below the standard portrayed on the website. The one saving grace of our stay here was the lovely gardner Dennis who could not have been more helpful and even recommended a lovely walk which we thoroughly enjoyed.
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- Also Known As:
- Broughton Craggs Hotel Cockermouth, Cumbria