My husband and I have just returned from the Trout Hotel in Cockermouth after a 2 night stay. We had been so looking forward to a couple of nights away and our first impression on arrival from promising, the decor was lovely and day 1's reception staff were very welcoming. We were shown to our room and that should really have been all the there was to say! Unfortunately about 11pm that night we were woken by the sound of a water pump in the roof space that appeared to have a fault and caused the room to vibrate every 15-20 seconds, after 40 mins of hoping it would stop I went to see the night guard, he very kindly came to see our room and said it was best if we moved for the night, so at midnight in our PJ's we went to another room on the other side of the hotel and collapsed into the bed. We slept very soundly until 6.45 when an extractor fan kicked into life right outside the window, so we got up,went back to our original room and decided to go breakfast. Breakfast was superb, faultless and the staff very attentive. So a little bleary eyed we went about enjoying our day, having spoken to the reception staff we were persuaded to move yet again to another quieter room.
Our new room was much smaller, so we enquired as to if it was the same standard as the original room and told, yes! By this point the whole experience was beginning to grate on me, a rather crappy nights sleep, 3 room moves and thought of paying £100 a night for the experience, I was not impressed. I spoke to the receptionist, I explained that this was not really acceptable. We were not here on business, this should have been a rest for us, not to go home more exhausted than when we arrived. I asked for a partial refund on our first night and got the grand total of £20 off our bill and free upgrade if we come back! There is not a chance we will be back, £20 off our bill when all we wanted was a good night sleep, not much to ask for £100 a night room but at the Trout Hotel, and this member of staff, forget it!
- Official Description (provided by the hotel):
- From the moment you arrive at the Trout Hotel you will receive a warm, friendly welcome. We are an independent hotel, run by a close-knit team of caring, enthusiastic people who go out of their way to make you feel at home, comfortable and relaxed.Our idyllic, picture postcard setting on the bank of The River Derwent in Cockermouth and the calm, relaxing atmosphere, will help you instantly feel at ease. The luxurious, soft furnishings will help you unwind. Our thoughtful, attentive team will see to your every need. We understand that doing the little things well is what makes your stay with us so special. It’s also the reason why we welcome back so many of our friends year after year. ... more less
- Reservation Options:
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- Also Known As:
- Trout Hotel Cockermouth
- The Trout Hotel Cockermouth, Cumbria