My wife is confined to a wheelchair, cannot stand unaided and needs the highest level of facilities in a disabled room; this has always been hard to find (to be honest, the best/most reliable has been Traveldoge/Premier Inn etc since you know exactly what you're getting).
The Trout hotel disabled room (104 - don't know if there is another?) was superb; large room for turning a wheelchair and a walk-in en-suite wet-room with similarly large turning space and a great shower (with fold down seat for those who can use it), drop down grab rails (and others) everywhere, sink easily accessible. In short, really well designed, comfortable and warm (too warm in fact & it took some getting to grips with the under-floor heating control). The room and other areas are all on the ground floor, where the only issue is the heavy doors to open for wheelchair users (including the room door) - could do with some power assisted opening. The room in general was decorated (very recently, possibly 2009 flood-related?) to a very high standard. It was cosy and welcoming with a huge, comfortable bed. First class.
In terms of other (non disabled related) features, the hotel is well maintianed and cosy. It has a friendly, relaxed atmosphere and the staff are all very helpful.
For the hotel management, I would say you should promote the disabled room a bit more (eg up front on the website); when I first enquired, I wasn't told that you had a dedicated disabled room, just that we would "be ok" in most of the rooms. On booking, another member of staff outlined it a bit better.
Top marks though to the hotel; I can thoroughly recommend The Trout in general and the disabled room in particular.
- Official Description (provided by the hotel):
- From the moment you arrive at the Trout Hotel you will receive a warm, friendly welcome. We are an independent hotel, run by a close-knit team of caring, enthusiastic people who go out of their way to make you feel at home, comfortable and relaxed.Our idyllic, picture postcard setting on the bank of The River Derwent in Cockermouth and the calm, relaxing atmosphere, will help you instantly feel at ease. The luxurious, soft furnishings will help you unwind. Our thoughtful, attentive team will see to your every need. We understand that doing the little things well is what makes your stay with us so special. It’s also the reason why we welcome back so many of our friends year after year. ... more less
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- Also Known As:
- Trout Hotel Cockermouth
- The Trout Hotel Cockermouth, Cumbria