we stayed here on Sat 16th Aug having booked a double/twin room and a junior suit via the internet on Dec 4th 13, I email the Hotel seven days before arrival to book a table of four for dinner l, it took the hotel two days to reply, by saying you were informed when booking that the hotel restaurant that evening was closed because of a function. We'll , our booking didn't inform us of that, no problem, we were arriving mid-evening so, we bought food to eat in our rooms. When we arrived, about eight in the evening, having to look for someone to attend reception, we were informed that the function had been cancelled last minute, and now we could eat in the restaurant, too late, we have bought food in.I have a lot of sympathy here because the hotel, and staff had to make the most of their circumstances last minute. Our double room in the main hotel was fine, no problem, however the junior suit was through the courtyard at the back of the hotel and on the road. As a suite goes it was just about ok, but, and a big but, the traffic noise from the road was annoying, so too was the room above us, and a few yards away was the hotel waste skip , you could hear every little clatter and bang, and also, there was a used blanket thrown in the bottom of the wardrobe in the bedroom, very off putting.
I explained at check in that we needed to leave early next morning, and was told that reception was open from 7-0am , we agreed on a early breakfast take away bag for that time, I turned up at five minutes to seven to pick up the breakfast and pay our bill, which on booking was pay on departure, a member of staff had just arrived, but when I asked her if she could deal with me, she informed me that she didn't start til 7-0am, and to come back at 8-0am when she was better organised, I told her that I was checking out then and needed to leave then, after an obvious look at the clock and with some reluctance she dealt with me, umm! 5 minutes! you should have sorted this with the staff that was on last night she said, well, my booking said pay on departure, and the staff last night were busy , and why would I think otherwise! . There was some exchange between us, and she gave me a feedback form to fill in, I declined,and, in fairness she did try to retrieve the situation, but the more she tried the worse it got, hence me mentioning this in my review.
I think this hotel seems to be fine for holiday visitors, who maybe are a little more laid back in how their day unfolds , however, if your looking for a more responsive a location for an over night stay, it may not tick too many boxes.
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- Also Known As:
- Waterhead Hotel Coniston, Lake District