We decided to stay at the "Wordsworth Hotel" for my birthday on Wednesday the 14th August 2013. We had some reservations after reading some of the reviews on tripadvisor, but thought why not they can't be as bad as the reviews say. I was wrong, and I could have kicked myself I wish I could take my words back, it was £119 badley spent, should have slept in the car. We were upgraded from a courtyard room into a classic double room, was it really an upgrade or was it a play on words. The room was nicely decorated but the worst was yet to come, the bed was hard as nails, the room was so hot we had to have the window open all night, with the ceiling fan on which made no affect to the heat, continually making a noise . The automatic pumps which are situated in the roof voids along the corridors were cutting in every 3 minutes, you were literally waiting for the next and then the next and so on and so on this went on all night. Myself and my partner were shattered in the morning, we had not slept all night with the noise and the heat, by the way this is room 22 folks beware!! All we can say is the breakfast was excellent, when checking out the next day we were asked by the receptionist of 22 years standing, asked if we had enjoyed our 1 night stay the answer was NO, having explained what had gone on, she replied that no one else had complaned about the A/C'S or the rooms being hot but would make a note of it, I can however refer her to the past reviews on tripadvisor if she would like to take the trouble to read them. She asked if I would like to se the duty manager I declined for the simple reason I wanted to pay and get the hell out of the place, really what could he/she do, the robbery had been committed. The place needs some seriuous alterations internally with regards to re-organising the pipe work feeds for the A/C's, general decor needs attention, some of the staff were pleasant,if not a tad bordering on the theatrica but you wonder if thats because of the race to be employee of the month. Awkward receptionist on the night of our stay, didn't make us feel very welcome infact from checking in the hotel you sensed a general lack of enthusiam from a minority of the staff. Will not recommend this hotel, and will not return in the future.
- Official Description (provided by the hotel):
- The Wordsworth Hotel and Spa provides an iconic destination nestling amongst the towering mountains of the English Lake District. Individually styled, comfortable bedrooms balance tradition with contemporary design with most offering stunning mountain or village views. The fine dining, air conditioned Signature Restaurant provides an award-winning menu whilst the more informal Dove Bistro showcases superb local ingredients cooked with flair and skill. For guests looking to truly pamper themselves the Lakeland Organic Spa (March 2015) offers guests a wide range of luxurious and natural treatments to ensure a fully relaxing stay. ... more less
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- Also Known As:
- Wordsworth Hotel Grasmere
- The Wordsworth Hotel Grasmere, Lake District