As someone with coeliac disease, eating can be stressful, particularly when in a new place. I asked a member of your staff, a young man, to check whether your ice creams were gluten free. At first his response was “someone asked me that once, can’t remember what I told them though”. I then asked him if it was possible to go and find out from someone who would know, and he came back with an ice cream lid for me to read – however this did not have clear ingredients on it. He then said “why don’t you try a bit and see what happens?” As someone with coeliac disease, this is obviously absolutely out of the question, and his attitude was as though I was merely being fussy. I then said that I will go elsewhere, as he seemed unable to help. He followed me to the door and said “You should go to Greens over the road, they’re obsessed with that gluten stuff and vegan crap.” I have never been spoken to so rudely by a member of staff, his ignorance about my questions would not have been a problem, had he been professional enough to find a member of staff who could speak to me about it in an adult manner. I appreciate not all cafes interest themselves with gluten free options, but the difference between being gluten free as a choice and having coeliac disease is the difference between being able to eat or not.
I was absolutely disgusted, no customer should be made to feel as though their genuine questions were a point of ridicule. I will obviously not be returning, and I hope you can enlighten your staff as to allergens and the importance of their knowledge of them.
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