We chose this hotel as rated No.1 in Grasmere and decided to treat ourselves to a Superior Plus room for 3 nights. Without question the food was superb, both breakfast with an extensive menu (delicious smoked salmon) and the wonderful 4-course evening meals preceded by creative amuse-bouches.
We were however disappointed with both our room (room 15) and the lack of warm welcome and personal service. Our Superior Plus room with extra-large bed had a newly-fitted en-suite which looked good but had a terribly weak shower, and the bed valance was stained and filthy and not replaced during our stay, which we found unacceptable. The hotel water system also seemed to be located above this room, so there was significant noise every time somebody ran their water. We had expected a peaceful and clean room and were thus disappointed with this.
Regarding the service, Simon was very efficient and attentive in the restaurant, though lacked any personal interaction. When we first arrived after a long trip from the West Country we were greeted with silence, shown to our room and simply handed the key and told that the door was difficult to open- we had expected so much more - a smile, a warm welcome, a 'how was your trip?' would have been so much better. As a small hotel we had then expected a more personal service, but felt we were like strangers each day at breakfast and dinner. Even when we left there was limited interaction - if only there had been a more personal touch we would have fed back there and then on the areas where we thought there was room for improvement.
This has the potential to be a superb hotel as the food is first class and the location excellent. We just wish the attention to detail shown to the food could be extended to the accommodation and personal service; and a smile would be most welcome.
- Official Description (provided by the hotel):
- Nestled in Grasmere Village in the heart of the English Lake District, Oak Bank Hotel is perfectly placed to explore the surrounding lakes, fells and tarns. Oak Bank has two lounges both with plenty of comfy sofas and armchairs to relax in. The front lounge has a converted range and the bar lounge has a real log/coal fire. Breakfast and dinner are served in our Two AA Rosette awarded beautiful dining room and conservatory. ... more less
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- Also Known As:
- Oak Bank Grasmere
- Oak Bank Hotel Grasmere, Lake District