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“Not quite as billed.” 3 of 5 bubbles
Review of The Inn at Grasmere

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The Inn at Grasmere
Ranked #7 of 14 Hotels in Grasmere
Certificate of Excellence
Leeds, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Not quite as billed.”
3 of 5 bubbles Reviewed 24 March 2013 via mobile

'Shabby' is the over-arching image of the hotel. We arrived having been stuck in deep snow for a while, so were in need of some decent food, drink and a warm welcome. The welcome was lukewarm and the service at the bar poor - at one point four members of staff ignored my partner and when one did eventually serve him, he said, "We'll I might as well serve you seen as nobody else has." The steps down to the pool are a hazard with many broken tiles and the 'gym' area is severely lacking. The pool itself was nice enough but peeling paint etc made it seem a bit dirty. Our room was ok, but again, dirty silicone sealant and a large exposed wire in the wardrobe gave an air of neglect. Overall, not very good value for money at £125 per night bed and breakfast. Grasmere is beautiful but we will stay elsewhere next time.

Stayed March 2013, travelled as a couple
Helpful?
Thank Helen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grasmere R, General Manager at The Inn at Grasmere, responded to this review, 27 April 2013
Dear Guest

Many thanks for taking the time to share your comments.

We take all comments on board and use them to implement improvements where possible.

The hotel is due for refurbishment so again I hope you give us another chance in the future.

If you would like to discuss your stay further, please don’t hesitate to contact me direct.

Kind Regards

Chris & Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,363 reviews from our community

Traveller rating
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    34
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (336)
Date | Rating
  • English first
  • Japanese first
  • Swedish first
  • Any
English first
Liverpool
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 23 March 2013

Just returned from a wonderful 2 night stay in the Red Lion Hotel & could not fault it. The lounge area's were warm, relaxing & inviting. Our room (Ruskin 201) was small but cozy & was clean & well decorated with great views overlooking the fields & snow capped mountains. We didn't eat in the restaurant or adjoining Lamb Bar but did sample some of the local real ale on both nights & were impressed by the Friendly helpful bar staff ( especially George & Molly) The full English breakfast was delicious & the best Sausages I've tasted. Service was good & the waiters polite apart from one that was quite abrupt when he asked us to move upstairs because we sat at a table for four places as there no tables for two.This apart we had a fantastic stay & would definitely visit this Hotel again. It's location in the heart of this pretty village is second to none.

Room Tip: Room 201 (Ruskin wing)
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  • Stayed March 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank John L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grasmere R, General Manager at The Inn at Grasmere, responded to this review, 27 April 2013
Dear Guest

Thank you for your great comments.

Its very rewarding for the team to get mentioned and we look forward to a return visit.

Kindest Regards

Chris & Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stockport, United Kingdom
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 23 March 2013

This is our third stay at the Red Lion which speaks for itself. Recommended to my two friends and we are all looking forward to our enjoying the cosy comforts of the Red Lion soon. The staff are all professional but it is their friendliness which provides the "happy days". Peter & Ruth

Room Tip: Stayed in various different rooms over the years and all satisfactory. However if you feel like tre...
See more room tips
  • Stayed March 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank CaraRuth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grasmere R, General Manager at The Inn at Grasmere, responded to this review, 27 April 2013
Dear Peter & Ruth

Its great that you keep coming back time & time again.

Many thanks for your taking the time to share you comments, these come very rewarding to the team.

We look forward to your next visit.

Kind Regards

Chris & Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ruthin, United Kingdom
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed 21 March 2013

Booked a weeks artist course for my wife for feb this year as a christmas gift , rang the hotel the week before arrival to confirm all ok as we had not received any itinary . told just turn up as booked , all ok . Arrived 10 am on the saturday told room not ready come back at midday , Asked for itinary for course , advised just go into the lounge at 5pm to meet artist , It transpired the course had never been organised and we were told at 6pm its a no-go . Responce of general manager was appalling ,he was flipant and childish in fact he actually told us that that if we wanted any compensation we shold sue because thats why they pay insurance !, though the assistant manageress did offer a free nights accommodation .Two letters of complaint to the hotel have remained unanswered , finally a letter to Best Western CEO did recieve a reply .
IMAGES of the bathroom speak for themselves .

  • Stayed February 2013, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
5 Thank RAYFOSTER750
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grasmere R, General Manager at The Inn at Grasmere, responded to this review, 27 April 2013
Dear Guest

Thank you for sharing your feed-back.

We have dealt with this direct with yourselves and the relevant compensation was awarded during the stay due to the course being cancelled.

Regards

Chris & Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle upon Tyne, United Kingdom
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 19 March 2013

Staff are great and this hotel had a very relaxed feel. Nothing too much trouble and everything on hand. Food was great and very well presented. Grilled breakfast excellent especially the veggy sausage and i am a meat eater!!! Bed comfortable and the room warm even in very cold weather. Recommend highly.

  • Stayed March 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank bonso55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grasmere R, General Manager at The Inn at Grasmere, responded to this review, 27 April 2013
Dear Guest

Many thanks for taking the time to share your comments.

We are very pleased you enjoyed your stay so much.

We look forward to seeing you again.

Kindest Regards

Chris & Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 19 March 2013 via mobile

We stayed here as a birthday present from my mum for two nights.the staff were fantastic on reception very friendly and welcoming. Our room was lovely and clean and more than big enough for the two of us we had great views from the windows.our first night we had dinner in the restaurant and the food and staff were super as it was the next morning for breakfast it was by far one of the best breakfasts iv had in a long time.however the night after we had dinner in the pub side and was quite shocked at the vast difference in standard.the meal was ok but my dessert was wrong as were a few other peoples meals. it was very average.the next morning my breakfast was also average cool food for hot breakfast wasn't great.but there was plenty of cereal and fruit to choose from.I would definitely stay here again as overall the staff and stay was great but I do feel it needs a lick of paint here and there and some repairs in places to be worth the full price they ask.

  • Stayed March 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank smiles1922
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grasmere R, General Manager at The Inn at Grasmere, responded to this review, 27 April 2013
Dear Guest

Many Thanks for sharing your comments.

With regards to the few issues you encountered I will be implementing improvements to prevent this happening again in the future.

Thank you again.

Chris & Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
scarborough
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 15 March 2013

Recently stayed at the Red Lion but unfortunately could not take advantage of all it had to offer due to one of our party taken ill on the way but made the best of what we could.
When we finally arrived we went to our rooms and wow they were fantastic. We could not believe the size of ours - talk about luxurious! There were also two bottles of mineral water by the bed.
In the morning we ventured down to the breakfast room. There was a good selection of cereals and ham and cheeses. We ordered a full English which was huge. Tea and coffee were brought to the table. All the staff were very friendly and attentive.
Grasmere is a very pretty village. We enjoy our real ale so were delighted to find a bar called Tweedies next door which had an excellent selection. The hotel also has a bar serving one or two real ales.
On our departure we found the pool and other amenities. We hope to return one day as we were unable to enjoy our visit properly due to one of our party spending their first night in hospital but we made the most of the time we had.

Room Tip: We had 116 and 117 which were round the side so very quiet
See more room tips
  • Stayed March 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank juliefaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grasmere R, General Manager at The Inn at Grasmere, responded to this review, 21 March 2013
Dear Guest

Thank you for taking time out to share your great comments.

I am so pleased you enjoyed your luxurious room and so many other aspects of your stay.

It is very rewarding for the team to get such great feedback.

We look forward to your next stay.

Kind Regards

Chris & Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Inn at Grasmere

Property: The Inn at Grasmere
Address: | Red Lion Square, Grasmere LA22 9SS, England (Formerly BEST WESTERN Grasmere Red Lion Hotel)
Region: United Kingdom > England > Cumbria > Lake District > Grasmere
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Grasmere
#8 Family Hotel in Grasmere
#10 Romantic Hotel in Grasmere
Price Range (Based on Average Rates): £
Hotel Class:3 star — The Inn at Grasmere 3*
Number of rooms: 61
Official Description (provided by the hotel):
For a taste of luxury in the glorious heart of lakeland. Set deep in the heart of Wordsworth country, our privately owned Lake District Hotel, traditionally an historic inn playing host to travellers for centuries, offers you a warm, genuinely hospitable welcome that makes you feel instantly at ease and at home as soon as you step through the door. Idyllically situated right in the centre of Grasmere, with magnificent views of the hills all around, you can enjoy being part of village life one minute and the next, be miles away, with just the fresh Lakeland air and glorious open countryside for company. Here, life is beautiful. As you would expect from the long traditions, our service is friendly and attentive, the atmosphere relaxed and easy where you can enjoy a board game or two in the air-conditioned lounge area or browse the papers, while from the conservatory you can gaze at the ever-changing Lake District landscape. At our luxury Lakeland Hotel we provide you with all you could wish for - richly furnished, beautifully appointed bedrooms, an excellent choice of food, a gorgeous indoor heated pool with spa bath, steam room, sauna and fitness room. For centuries the hotel has been a haven for travellers, with tasty fare, great ales and warm hospitality. Today we pride ourselves in offering traditional food in harmony with modern cooking. Enjoy a cosy and relaxing atmosphere in the snug Lamb Inn with a pint of hand-pulled traditional beer and a tasty bar meal to satisfy even the heartiest of appetites. Dine in splendor in our 1769 Restaurant with our table d'hote dinner menu offered every evening, where the menu is depicted by the seasons and the fresh produce available. Our Chef will cater for any dietary requirements and is always happy to cook your favourite dishes (with a little notice of course). The Easedale Bar, The Glass House Conservatory and Helvellyn Lounge offer a comfortable spot to watch the world go by, enjoy a scrumptious snack at lunchtime or a spot of afternoon tea. We provide you with all you could wish for. Richly furnished, beautifully appointed rooms in which to unwind, most with sparkling spa baths to ease tired limbs after a wonderful day's walk. And friendly service to bring you a refreshment, while you drink in the Lakeland panorama. All rooms have en-suite facilities, television with satellite channels, wi-fi, CD player, ipod docking station, a welcome refreshment tray, direct dial telephone, hairdryer and trouser press. Our Club rooms feature separate comfy seating areas with television, bathrobes, slippers, complimentary bottled water and daily newspaper. The view from these rooms is of the village and the lush green fields beyond. Some of our rooms enjoy small balconies where you can sit and enjoy a relaxing drink, read a book or simply take in the view. ... more   less 
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Also Known As:
Red Lion Grasmere
Best Western Grasmere Hotel
Grasmere Red Lion
Grasmere Best Western
The Inn At Grasmere Lake District

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