Stayed with my husband and our dog. Although I am aware that most hotels give you a 'dated' room whilst staying with a dog I was not prepared for this room. Upon check in we were not offered assistance with our bags...not a problems. We were given a room on the 1st floor no. 117. We used the stairs which has a very worn out carpet! Not a good first impression.
The room is very large with a seating area and a nice view. It was very warm which was not a problem as we had been walking and were wet to the skin. The room needed a lick of paint which was badly scuffed on the walls and skirtings. The bed was badly made not really a problem but it was a link and zip type which made it Kind size but the headboard was only a old padded double. When the beds were twined that must have looked really odd.
The bathroom was the next thing. For the price we paid £150 it was rubbish. Very dated with broken and missing tiles, rushy fixtures and the worst the toilet was not clean and the bin had not been emptied. The shower screen did not fit which resulted in big puddles on the floor and a rotting bath panel.
Food in the Lamb Inn was mediocre and they had run out of many items. Staff were not pleasant and I cleaned our own table.
Breakfast...coffee was good. We had the full English. I asked for my egg to be cooked on both sides but when it came all they had done as turn my egg over to show the cooked bottom. I told the waiting staff and the remark I got was "I did not cook it". The mushrooms were deep fried this was evident because I had 2 of last nights chips on my plate!!
I did complain to the front desk and was told I needed to speak with the manager. The manager was busy so I waited 5 minutes for the assistant. When I explained all the above he was very defensive and told me they could not be that bad because they are booked all year and are ranked 4th in the group. He offed a reduction to the bill but when presented with the bill we had been charged for dinner we did not have. He corrected the bill but did not apologias
This was our 2nd visit to this hotel and there will not be a 3rd.
Please complain if your are not happy with your stay.
- Official Description (provided by the hotel):
- For a taste of luxury in the glorious heart of lakeland. Set deep in the heart of Wordsworth country, our privately owned Lake District Hotel, traditionally an historic inn playing host to travellers for centuries, offers you a warm, genuinely hospitable welcome that makes you feel instantly at ease and at home as soon as you step through the door. Idyllically situated right in the centre of Grasmere, with magnificent views of the hills all around, you can enjoy being part of village life one minute and the next, be miles away, with just the fresh Lakeland air and glorious open countryside for company. Here, life is beautiful. As you would expect from the long traditions, our service is friendly and attentive, the atmosphere relaxed and easy where you can enjoy a board game or two in the air-conditioned lounge area or browse the papers, while from the conservatory you can gaze at the ever-changing Lake District landscape. At our luxury Lakeland Hotel we provide you with all you could wish for - richly furnished, beautifully appointed bedrooms, an excellent choice of food, a gorgeous indoor heated pool with spa bath, steam room, sauna and fitness room. For centuries the hotel has been a haven for travellers, with tasty fare, great ales and warm hospitality. Today we pride ourselves in offering traditional food in harmony with modern cooking. Enjoy a cosy and relaxing atmosphere in the snug Lamb Inn with a pint of hand-pulled traditional beer and a tasty bar meal to satisfy even the heartiest of appetites. Dine in splendor in our 1769 Restaurant with our table d'hote dinner menu offered every evening, where the menu is depicted by the seasons and the fresh produce available. Our Chef will cater for any dietary requirements and is always happy to cook your favourite dishes (with a little notice of course). The Easedale Bar, The Glass House Conservatory and Helvellyn Lounge offer a comfortable spot to watch the world go by, enjoy a scrumptious snack at lunchtime or a spot of afternoon tea. We provide you with all you could wish for. Richly furnished, beautifully appointed rooms in which to unwind, most with sparkling spa baths to ease tired limbs after a wonderful day's walk. And friendly service to bring you a refreshment, while you drink in the Lakeland panorama. All rooms have en-suite facilities, television with satellite channels, wi-fi, CD player, ipod docking station, a welcome refreshment tray, direct dial telephone, hairdryer and trouser press. Our Club rooms feature separate comfy seating areas with television, bathrobes, slippers, complimentary bottled water and daily newspaper. The view from these rooms is of the village and the lush green fields beyond. Some of our rooms enjoy small balconies where you can sit and enjoy a relaxing drink, read a book or simply take in the view. ... more less
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- Also Known As:
- Red Lion Grasmere
- Best Western Grasmere Hotel
- Grasmere Best Western
- Grasmere Red Lion
- The Inn At Grasmere Lake District