My wife and I holiday in the lakes for a few days nearly every month. Normally we visit our chosen hotels prior to booking a stay, but on this occasion we didn't on the basis of their web site description. After this we shall revert to our normal practice!
The hotel is well appointed and in a good location. The Riverside suite room we booked was well decorated and furnished and did (as per the description) have a french door opening onto a shared terrace area (which was rather tatty and allowed you to see the river only if you went out to peer over the stone wall). Tatty terrace area apart the room was perfectly acceptable although quite expensive for what was provided.
Although my wife enjoyed dinner (she only eats small portions and when it is available always has fish so the meal pleased her) I found it average at best. Portions were parsimonious. I ordered the lamb main course which included "roast rack of lamb" (my favourite!) - this element of the dish turned out to be a tiny cutlet which was mostly bone! Serving staff seemed totally disinterested and made no effort to make you feel welcome.
Breakfast continued the theme - it took them three attempts to bring me what I had ordered (1 sausage, two bacon, 2 fried eggs, and mushrooms - hardly a challenge!) and then with only a token apology. The couple on the table next to us had ordered more tea and waited so long they gave up and left!
This is not what you would expect from a hotel which is described as a 4 star luxury boutique hotel.
My main criticism would be levelled at the staff who with the exception of the receptionist on duty when we left (July 28) showed a total lack of interest and did not make us feel welcome in any way. When I booked our stay I told the receptionist how many times we visited the lakes and that we were looking for a base we could use regularly - this obviously went straight over their heads. All I can say is that they knew nothing about us before we went and nothing more when we left. For me this is not hospitality and suggests an urgent need for staff training. A disappointinmg experience.
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- Also Known As:
- Rothay Garden Grasmere
- Hotel Rothay Garden
- Rothay Garden Hotel Grasmere, Lake District