We arrived on the 27th September for 2 night break and were really looking forward to staying at the hotel. Reception advised that our room was not ready and Karen asked if we would not mind waiting, we were fine about this and would go and have lunch in the hotel. Another receptionist who appeared to be more senior ? said that room 119 was clean and we could have that. We walked into the room and straight back out again the room has the most ugly outlook of any room we have ever stayed in (air con vents and ugly building) As this was not our original room we advised Karen that we would wait for our original room to be cleaned. On returning after lunch Karen said that we had been given a better room 232 we accepted this room as it was fine with a view of the road (still better than ugly vents) We thought that we were now finally able to enjoy our stay. On returning to the room later that day the heating broke down and shower on/off control came off in my hand made it very difficult to turn shower on. We mentioned problems to Gabrielle on Reception on our way to restaurant. She said she would upgrade us to a lake view room, we ate our meal in hotel and packed and relocated to room 101. Room was very nice and big with view of lake, We enjoyed our stay but not as much as other hotels we have stayed in. On speaking to other guests (all were on either KGB deals, Groupon or Travelzoo) and seemed to have been given very acceptable rooms not overlooking ugly vents and a very ugly building. We feel that is was unacceptable to be told your original room was not ready and given room 119 (avoid this room when booking). Karen and Gabrielle helped to salvage what could have been a very poor experience and we would think twice before booking here again. There are other negatives - very poor lighting in rooms, bedside lighting inadequate, no useful area under mirror in bedroom for hairdrying and make-up etc. No area to change into walking boots and store on return to hotel (this would be handy considering this area is a haven for walkers or maybe the clientelle that the hotel would like to attract are poeple who's idea of a walk is a walk from the hotel into Grasmere !
- Official Description (provided by the hotel):
- On the shores of Grasmere Water, The Daffodil Hotel & Spa is located in the heart of the Lake District. Surrounded by stunning Lakeland scenery, The Daffodil is the Lake District's newest luxury hotel. The hotel reopened in July 2012 after a major redevelopment which has resulted in 78 new bedrooms including 14 luxury Suites, a Spa with thermal suite, extensive function rooms and a lake facing restaurant serving fantastic British food with a contemporary twist. ... more less
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- Also Known As:
- The Daffodil Hotel & Spa Grasmere, Lake District