We are regulars to this hotel and find the owners and staff friendly and helpful. Breakfast is excellent and we usually eat in Tweedies Bar next door in the evenings as it has great food, a wide choice of beer and wines and the bar staff are always good fun to deal with.
On our last trip I happened to mention during booking that it was our 10 year anniversary. When we arrived we had a lovely room and a card wishing us a happy anniversary - very nice touch.
If you are going to Grasmere I would recommend this as a place to stay.